Ted Britt Ford Lincoln

My initial contact was with Naznin who put me in touch with Chris. I did all my negotiating via email with Chris. He always responded very quickly to my emails. I contacted several Ford dealerships in with Chris. I did all my negotiating via email with Chris. He always responded very quickly to my emails. I contacted several Ford dealerships in the area and he got me the best deal on my new Focus. There were no surprises when I went in to purchase. The amount we had agreed on via email was the price I paid. He had the car cleaned and ready to go at the front door. We were in and out of the dealership in about 1.5 hrs. Chris is a great salesman and will definitely go the extra mile to make sure you are satisfied with your new car. Finance was great as well - I can't remember her name though. Overall it was an excellent experience! More

It was a very pleasant experience. There were no surprises, no pressure and so far, no worries. Tina greeted us and introduced us to a gentleman (whose name escapes me) and he throughly went over t surprises, no pressure and so far, no worries. Tina greeted us and introduced us to a gentleman (whose name escapes me) and he throughly went over the operation and features of the vehicle. We had personal instruction on the use of the voice activated commands. The financial person (do not recall the name) was very friendly and efficient. The physical space is quite impressive. I cannot think of anything I would change about the experience. More

Best experience I have ever had in purchasing a car. Jack really made us feel like he really cared about our deal. Made the experience very pleasent really made us feel like he really cared about our deal. Made the experience very pleasent More

I came to Ted Britt in May with my friend who was looking for a new car. I wasnt in the market at the time, but then I met a salesman by the name of Chris Ferrarese. This kid is smooth. I bought two cars fr for a new car. I wasnt in the market at the time, but then I met a salesman by the name of Chris Ferrarese. This kid is smooth. I bought two cars from him, one in May, and one in June. Got great deals on both cars, but even better customer service. He even came to my house to fix my seat cover, and not only did he fix the issue, he brought my kids Skittles. They think he is "awesome", and I find myself agreeing with them. 2 cars X 5 stars = 10 stars I will send everyone I know to Ted Britt Ford to see my guy Chris Ferrarese. Like he says, he doesn't make guarrentees, he makes deals! More

I would gladly recommend this dealership and both Chris Farrarese and Lisa Walker to anybody looking for a Ford! It was the best car shopping experience EVER! I couldn't be happier! Farrarese and Lisa Walker to anybody looking for a Ford! It was the best car shopping experience EVER! I couldn't be happier! More

The worst sales experience ever - the old lowball offer technique. I entered the dealership advising the sales manager and the salesman that I wanted their lowest price up front - that I would ould not pl technique. I entered the dealership advising the sales manager and the salesman that I wanted their lowest price up front - that I would ould not play the "back and forth" game negotiating price. Despite assurances that would not happen, they tried to do that. The temperature was about 95 degrees and they never even offered a cup of water, all part of their game to wear the customer down both physically and psychologically. Shame on Ted Britt in Chantilly. I left disgusted after their first offer when I was told, "We're just getting started!" Old school dealership tactics. Go elsewhere. More

Don't waste your time dealing with this place for new car sales. What they advertise on the internet, they will not allow you buy for. Bought a 2013 Ford Edge, sticker price of 44,500, I only got for 43,50 sales. What they advertise on the internet, they will not allow you buy for. Bought a 2013 Ford Edge, sticker price of 44,500, I only got for 43,500. Checked the internet price when I got home, sure enough 38,900. Called the sales person, and got the "oh that is adding all the discounts, military discounts, blah blah". THEN, I got the let me talk to my manager tomorrow morning, since he is out this evening. Never heard a word from them. More

I was very impressed with the professionalism and customer service while I was in the process of purchasing my 2012 Ford Focus at TB Ford in Chantilly. I worked with Tina Williams and she was awesom customer service while I was in the process of purchasing my 2012 Ford Focus at TB Ford in Chantilly. I worked with Tina Williams and she was awesome! She listened to my needs and did not try to put me in a vehicle I didn't want (which two other dealerships didn't do well prior to this instance). I had my 5-year old daughter with me and Tina was great with assisting in the process so we could get the deal done. I didn't feel pressured into anything and I was very comfortable working with Danny, the manager in Sales, and Joey, who works in the Finance area. I would recommend this dealership to anyone interested in buying a Ford. Tina also assisted me once the deal was over in transferring my personal items from my old vehicle to my new one. To Tina's supervisor: SHE NEEDS A PROMOTION DUE TO EXCELLENT CUSTOMER SERVICE! My rating is a 5, the highest score, based on the customer service I received as well as the efficient and fast rate at which my request was processed. For the first time in 37 years, I actually enjoyed going to the dealer after working with such a fine group of people. Keep up the good work and keep selling vehicles. Ted Britt Ford of Chantilly.....You Rock My Socks!!! :) L. Froe More

I went to Ted Britt based on reputation, and they exceeded the expectations I had from all I had heard about them. I have been very pleased with their sales, finance, and service performance in the exceeded the expectations I had from all I had heard about them. I have been very pleased with their sales, finance, and service performance in the short time that I have owned my new F-150. Even though I have not had to visit the dealer for anything, the truck is basically perfrect, but I still feel I am in constant contact with the dealer. I really feel like they care a lot about customer service an client satisfaction, what more could you ask for!? More

Working with Craig Rhew was a pleasure. Will buy future Working with Craig Rhew was a pleasure. Will buy future trucks from him and Ted Britt Chantilly - as long as they continue to give me fair deals :- Working with Craig Rhew was a pleasure. Will buy future trucks from him and Ted Britt Chantilly - as long as they continue to give me fair deals :-). More