Ted Britt Ford Lincoln

Excellent dealership! I was able to negotiate with them for the right price for me. The next time i get ready to buy a car i will check Ted Britt Ford first. for the right price for me. The next time i get ready to buy a car i will check Ted Britt Ford first. More

Had a great service experience with Mike. Addressed my concerns and kept me up to date as to how the progress was going. Drove a nice clean new loaner MKZ. I will continue to drive past a few other dealer concerns and kept me up to date as to how the progress was going. Drove a nice clean new loaner MKZ. I will continue to drive past a few other dealers on my way from Arlington to Chantilly for this service experience. More

My husband and I visited Ted Britt Ford to purchase a new Ford Edge. We were greeted prior to entering the building by Henry who we spent the next 6 hours with. Henry was an excellent sales person, he mad Ford Edge. We were greeted prior to entering the building by Henry who we spent the next 6 hours with. Henry was an excellent sales person, he made sure I looked at all my options and brought several cars over from other lots for me to look at. He made sure I understood all of the differences between the vehicles and made sure I was clear with all the options and extras. He spent several hours with us and never seemed uninterested or bored. Once we made our deal, Henry stuck around to make sure everything continued to go smoothly. He was there with us until we pulled out of the parking lot (2 hours after the dealership closed). After we choose our car we met Claudia. Claudia was amazing. She was the highlight of the dealership. She was happy, helpful and not pushy at all. She was there to explain all of the SYNC stuff and sell a few other things. We did not purchase her extras, but she stayed sweet and fun the whole time. She spent also worked with my to sync my phone and took the time to show me how to use my system, again two hours after everyone should have gone home. She was such a joy to work with. Leilani was the woman who handled all of our financing paperwork, title, warranty paperwork, etc. She was excellent. This is usually the worst part of buying a car, but she was so organized and prepared that it was actually enjoyable. Our overall experience with Ted Britt was great, we would purchase from them again. More

Thoroughly enjoyed dealing with Mike during my visit. His approach was very positive for someone like myself who came into the dealership knowing exactly what I wanted. He understood and didn't try to p His approach was very positive for someone like myself who came into the dealership knowing exactly what I wanted. He understood and didn't try to persuad me in a different direction. Mike was very porfessional and would definitely buy from him again. More

I drove by Ted Britt to look at the new F150's. I had done the research and was ready to buy. I found the truck that I liked on the lot and walked inside to talk to a sales person. A gentleman asked me done the research and was ready to buy. I found the truck that I liked on the lot and walked inside to talk to a sales person. A gentleman asked me if I needed help and I told him I was looking to buy a truck, etc... He ended up getting the key and taking me on a test drive. We got back to the dealership and started to work up the numbers. I asked to speak to a manager for negotiation purposes and it turns out I was talking to Gardner Britt III. I was impressed that the guy running the dealership would take me on a test drive and work the deal. I was able to get the deal that I wanted and ended up buying the car that night. There wasn't any pushy sales, it was just easy. I would highly recommend this dealership. I haven't had to service the vehicle yet but I'm hoping it is as easy as buying the truck. More

So here is my story....... Every year I spend Thanksgiving with my family in Virginia . I am from New York..Long Island to be exact. The south shore. Oceanside. This year's trip would be VERY Thanksgiving with my family in Virginia . I am from New York..Long Island to be exact. The south shore. Oceanside. This year's trip would be VERY different! I am/was a victim of hurricane Sandy! A lucky one because I only lost my new SUV ! Well my nephews work for Ted Britt and introduced me one of nicest most reputable sales person Fred Stoner! He could not do enough for while purchasing my new Escape! He went above and beyond when I called him on Friday 1/11/13 needing special documents to register my vehicle in New York! He sent me ALL the necessary documents to register my new Escape! Talk about service!! I cannot say enough! Thanks Ted Britt and thanks Fred Stoner! Oh by the way .... This is my FIRST American made car in 30 years!!!!! And I LOVE IT! More

I've been a customer of Ted Britt since I bought my first I've been a customer of Ted Britt since I bought my first car in the 90's - and 5 cars/trucks later I wouldn't go anywhere else for sales or service I've been a customer of Ted Britt since I bought my first car in the 90's - and 5 cars/trucks later I wouldn't go anywhere else for sales or service. Being one of those people who are real particular (or crazy) about their cars, it's nice to have a dealer that dosn't treat you like just a number - Ted Britt treats you like a customer for life. I recently brought my new '13 Raptor in for service for a malfunction in the climate control . I spoke over the phone to the Service Manager Susan Bushey regarding the issue I was having, and she described to me right off the bat what the issue was, and the 2 resolutions there could be for a fix. She set up my appointment with Andre Epps and I brought the truck in. I knew it could take some time to diagnose what needed to be fixed, and I was given updates on how the service was progressing while in the waiting room. Susan brought me a loaner, and I was called during the day by Andre with the updates for my truck. Ted Britt's Loaner for Life program is awesome. And what a relief to not have to constantly call the dealership to try and get a hold of someone, and more importantly get updates on your car like I've heard people have to do with other car dealers. They keep YOU informed - Susan called me the next morning to tell me everything was good to go. I arrived, picked up the truck (which they washed for me, by the way) and was on my way. You could not ask for better customer service from a dealership.....It starts from the top with Gardner Britt and seems to be a part of every aspect of Ted Britts business, from sales to parts to service. More

We purchased a vehicle on an Ebay sale. Mike was extremely helpful and communicated with us through the entire deal. We were travelling from New York State for this purchase and when we arrived, ou extremely helpful and communicated with us through the entire deal. We were travelling from New York State for this purchase and when we arrived, our experience with all staff, but especially Mike, was very efficient and enjoyable. I would recommend this dealership, and certainly Mike, for any vehicle purchase or service need. They went above and beyond to make the deal work. More

It was a positive experience from the time we met Dan in the sales lot. I felt my interests were foremost in the minds of those who were serving me. I especially appreciated the willingness of everyone to the sales lot. I felt my interests were foremost in the minds of those who were serving me. I especially appreciated the willingness of everyone to work with me within the budget range that I had predetermined would work for me. Everyone with whom we came into contact during our visit was friendly and quite personable. More

This was the best car buying experience I have had in a long time! I left with a good feeling about the purchase that I had made. long time! I left with a good feeling about the purchase that I had made. More