Ted Britt Ford Lincoln

I’ve had a very frustrating experience with the service department at Ted Britt Chantilly. First, it’s nearly impossible to get someone on the phone to schedule a service appointment — I called multiple ti department at Ted Britt Chantilly. First, it’s nearly impossible to get someone on the phone to schedule a service appointment — I called multiple times regarding a recall on my truck and never got through to anyone. After going through a car wash, I discovered water leaking through the speakers in the headliner due to the known recall issue. Since no one would answer the phone, I drove straight to the dealership. A service advisor explained that the repair involved a third-party glass company and would take 1–3 days. I was also informed that they do not provide loaners for recall repairs, so I had to rent a vehicle at my own expense. Two days later, I called to check the status and was told the parts had to be ordered, but the repair should be finished by the third day. On the third day, I was informed the parts wouldn’t arrive for another two weeks. Frustrated, I asked for my truck back since I had already spent $200 on a rental. I was told I’d be contacted once the parts arrived — that never happened. Four weeks later, I returned to the dealership myself and was told it would be another two weeks. While I was there, someone from the parts department actually showed up with the parts in hand, meaning they were already available. I asked about having the speakers tested or replaced since water had leaked through them, and was told that would require an additional 3 days and another water test. Again, I asked for a loaner and was told they’re first-come, first-served and not guaranteed — even though the truck already sat there for 3 days last time without any testing. Throughout this entire process, I’ve been misled and given conflicting information. The lack of communication, transparency, and basic customer service is unacceptable. Based on my experience, I cannot recommend the service department at Ted Britt Chantilly. More

My husband and I took our car in to be serviced on August 16th for a standard 120k mile service but also told Lindsey the service manager that the car wasn’t starting properly and that the remote start did n 16th for a standard 120k mile service but also told Lindsey the service manager that the car wasn’t starting properly and that the remote start did not work. They had the car for the day and said everything checked out ok and sent us home. The next morning found that the same issue with the car staring continued. I called on Monday and asked to have the car looked at again. I was told I by Anna that could drop it off, however, no loaner was available. I asked to please be contacted when a car became available as we couldn’t go without a vehicle. I then received a call and took our car back in on August 20th. We went 6 days and heard nothing. Then we get a call saying that Lindsey had called the wrong number even though she had called and texted both my husband and I prior to this. She told us she still wasn’t sure what the issue was but we’re going to charge the $210 diagnostic fee plus parts and labor to put a new battery in to see if this worked. However, as a Ted Britt 4 Life holder, batteries should be free. It is now August 28th and I have called and left voicemails for Lindsey as well as Michael the service manager and finally left a voicemail for the General Manager and still no call back. I don’t know what kind of service this is but it is absolutely unacceptable. What do I need to do to get my car back from you people? More

This place was a complete disaster from start to finish. I've bought several cars over the years, and this was hands down the worst experience I've ever had at a dealership. First off, everything took fore I've bought several cars over the years, and this was hands down the worst experience I've ever had at a dealership. First off, everything took forever. We were there for hours watching the staff move at a snail's pace with zero sense of urgency. No explanations, no updates, just sitting around waiting while they did who knows what. The sales manager was the worst part. I came in knowing what my trade was worth, and instead of working with me, this guy got all bent out of shape about it and started giving me a hard time for doing my homework. What kind of professional gets mad at a customer for being informed? Then, after they hit us with an unreasonable interest rate, we left to get a better rate from our credit union. The next day, he calls and says the deal is conditioned on in-house financing. I said the only way I will do that is if the sales price can be negotiated; he agrees, and we come back in. They offered to buy the interest rate down only if we purchased an extended warranty. I said no, and they said the price was firm, even though every other dealer around them was offering a better deal. I will be buying a truck somewhere else. Complete waste of time. Praying my banking and sensitive information doesn't get leaked. Whatever system they're using for credit reports isn't even accurate, which makes me wonder what other corners they're cutting. I'm genuinely worried about my data security after dealing with these people. Honestly, I'd rather eat my shoe than go through this experience again. Do yourself a favor and consider visiting another dealership. There are plenty of places that will treat you with basic respect and not waste your entire day with lies and attitude. This place is a joke. More

BLUF: Seek another Lincoln dealer in Northern VA; avoid Ted Britt’s, as you will end up doing a lot of extra work. 1) Do not trust the dealer when they claim they will care for you; they disappear once t Ted Britt’s, as you will end up doing a lot of extra work. 1) Do not trust the dealer when they claim they will care for you; they disappear once they finalize the sale. Avoid collecting your vehicle until everything is settled... they will not assist you after you take ownership. 2) Come in with your own financing arranged if needed; you will not receive particularly good rates from the dealer. Full Story In July 2024, I purchased a 2024 Lincoln Nautilus. Before I signed the contract, the communication and care were exceptional. The dealer explained how Lincoln strives to provide customer service comparable to that of Lexus, BMW, or Mercedes. Let me tell you, it falls significantly short. First, I knew I was going into finance. The typical bait and switch occurred, but I never got to see the offered rates; they noticed I had previously banked with Bank of America and automatically assigned me that loan. I refinanced within days to avoid the outrageous rate. Second, I pre-paid to have my Nautilus outfitted with both a ceramic coating and a tow hitch. The ceramic coating was rushed, and I found multiple issues with it, specifically on the back of the car (photos below). Now, I’m going to pay to have it redone by professionals, so that’s $1100 wasted. Finally, the tow hitch debacle. I paid $1200 to have the tow hitch installed. More than nine months later, my car is still without a tow hitch. I tried to schedule it twice after the sales lead promised that it would be installed within 30 days of picking up the car. Clearly, my satisfaction is not important. I’m currently traveling back and forth to the region, so getting to the dealership in person has been challenging. I have called, left messages, and sent emails, all with little to no response. I have scheduled a third attempt for this week, but I’m not hopeful. I am also following up with Lincoln directly because Ted Britt has been unresponsive. More

My 2019 Lincoln Navigator L experienced trans failure as I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired und I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired under the TB Engine/Powertrain for life warranty. My Service advisor/Brandyn proceeded to write up my service history and process my claim. Brandyn had provided me with a loaner and kept me informed along the way where we were in the approval process. The approval took a little time but once approved my transmission along with all the associated items that goes along with this task was replaced and covered 100%, My car is back on the road, drives like new. I cannot say enough about how satisfied we are with Teb Britt and their Service Department. Ted Britt has built a Flagship Dealership in Chantilly and I'm proud to be a new family member for life. My suggestion to people in the market for a Lincoln, make Ted Britt your first and last stop in your search. More

TED BRITT LINCOLN OF CHANTILLY review. ..Service Department is horrendous, don't waste your precious time and dollars. I purchased a brand new Aviator one year ago and have had the run arou ..Service Department is horrendous, don't waste your precious time and dollars. I purchased a brand new Aviator one year ago and have had the run around the past 11 months trying to get a couple anomalies fixed on my NEW car, but after waiting SEVEN months for a loaner, I was billed $200 for damage to the loaner's rim that I didn't do. The dealership has yet to show me proof the damage even exists prior to charging me for it and I have since disputed the claim and charge. Horrible way to treat a great customer after I patiently waited for them to get their act together to fix my new car!! Beware if you purchase a vehicle here, the service department will be the bane of your existence and not help at all to make your new purchase enjoyable whatsoever. I am extremely disappointed I didn't listen to my Navigator owning friends/neighbors who warned me in advanced to steer clear of Ted Britt Chantilly Lincoln! Another customer lost to horrible service and treatment. More

Just purchased a 2019 Navigator L and once taking ownership I experience an issue with a disconnected coolant hose. Unlike other Dealers who standby their "AS IS" moto. Teb and the sales manager Ma ownership I experience an issue with a disconnected coolant hose. Unlike other Dealers who standby their "AS IS" moto. Teb and the sales manager Malcom took owner ship and had my car towed to the nearest Lincoln Dealership and covered 100% of the repair with no questions asked. Jenn my sales person has followed up before, during and weeks after the incident ensuring all is well. It's so refreshing to know that they're willing to go above and beyound to ensure your experience is a great one. I have/will tell all my friends and family that they can not go wrong purchasing a new or used vehicle from Teb Britt. I Love the car and I Love when Dealerships standby their products. More

The worst car ownership experience. Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now service dept won't acknowledge that I bought the full pre-paid service plan with upgrades. Nobody answers the phone, nor do they call back. EVER. More

Buyer Beware ! !! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did ! !! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did ! More

Horrible service department. Stay clear of Angel, she is incompetent and the service technicians do horrible work. Didn't put my vehicle back together properly and lost bolts. Stay clear of Angel, she is incompetent and the service technicians do horrible work. Didn't put my vehicle back together properly and lost bolts. Question everything they want to do to your vehicle!! More