Ted Britt Ford Lincoln

My 2019 Lincoln Navigator L experienced trans failure as I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired und I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired under the TB Engine/Powertrain for life warranty. My Service advisor/Brandyn proceeded to write up my service history and process my claim. Brandyn had provided me with a loaner and kept me informed along the way where we were in the approval process. The approval took a little time but once approved my transmission along with all the associated items that goes along with this task was replaced and covered 100%, My car is back on the road, drives like new. I cannot say enough about how satisfied we are with Teb Britt and their Service Department. Ted Britt has built a Flagship Dealership in Chantilly and I'm proud to be a new family member for life. My suggestion to people in the market for a Lincoln, make Ted Britt your first and last stop in your search. More

TED BRITT LINCOLN OF CHANTILLY review. ..Service Department is horrendous, don't waste your precious time and dollars. I purchased a brand new Aviator one year ago and have had the run arou ..Service Department is horrendous, don't waste your precious time and dollars. I purchased a brand new Aviator one year ago and have had the run around the past 11 months trying to get a couple anomalies fixed on my NEW car, but after waiting SEVEN months for a loaner, I was billed $200 for damage to the loaner's rim that I didn't do. The dealership has yet to show me proof the damage even exists prior to charging me for it and I have since disputed the claim and charge. Horrible way to treat a great customer after I patiently waited for them to get their act together to fix my new car!! Beware if you purchase a vehicle here, the service department will be the bane of your existence and not help at all to make your new purchase enjoyable whatsoever. I am extremely disappointed I didn't listen to my Navigator owning friends/neighbors who warned me in advanced to steer clear of Ted Britt Chantilly Lincoln! Another customer lost to horrible service and treatment. More

Just purchased a 2019 Navigator L and once taking ownership I experience an issue with a disconnected coolant hose. Unlike other Dealers who standby their "AS IS" moto. Teb and the sales manager Ma ownership I experience an issue with a disconnected coolant hose. Unlike other Dealers who standby their "AS IS" moto. Teb and the sales manager Malcom took owner ship and had my car towed to the nearest Lincoln Dealership and covered 100% of the repair with no questions asked. Jenn my sales person has followed up before, during and weeks after the incident ensuring all is well. It's so refreshing to know that they're willing to go above and beyound to ensure your experience is a great one. I have/will tell all my friends and family that they can not go wrong purchasing a new or used vehicle from Teb Britt. I Love the car and I Love when Dealerships standby their products. More

The worst car ownership experience. Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now service dept won't acknowledge that I bought the full pre-paid service plan with upgrades. Nobody answers the phone, nor do they call back. EVER. More

Buyer Beware ! !! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did ! !! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did ! More

Horrible service department. Stay clear of Angel, she is incompetent and the service technicians do horrible work. Didn't put my vehicle back together properly and lost bolts. Stay clear of Angel, she is incompetent and the service technicians do horrible work. Didn't put my vehicle back together properly and lost bolts. Question everything they want to do to your vehicle!! More

Bought a 2018 Lincoln navigator reserve from the dealership they sold me a lemon vehicle which I can trade in or sell it anywhere. This place is full of fraud from the manager to the sale person and dealership they sold me a lemon vehicle which I can trade in or sell it anywhere. This place is full of fraud from the manager to the sale person and finance. More

I bought a used car from this dealership last year and of course was pitched the additional maintenance plans. To the tune of over $2k. They take you so fast through the process and shake their head up and course was pitched the additional maintenance plans. To the tune of over $2k. They take you so fast through the process and shake their head up and down when you start asking questions about what it covers. They only give you the highlights. I took my car in to get a new tire and wouldn't you know it - nothing is covered...no brakes, pads, liquid... I will never buy a car at this dealership again. More

Let me say that buy a car with yall and Marcos this has been the best experience ever. I hate shopping specially for cars. But Marcos was great love the fact that he was not pushing me. I would definitely been the best experience ever. I hate shopping specially for cars. But Marcos was great love the fact that he was not pushing me. I would definitely come back to get another car but only if Marcos works here. More

The fastest car buying experience i have ever had in my life. Everyone was amazing from our salesman Ryan Plumb, general manager and financing. It was 2 hours total from start to finish!! I would refer life. Everyone was amazing from our salesman Ryan Plumb, general manager and financing. It was 2 hours total from start to finish!! I would refer anyone to go there I had no complaints. Also I definitely will return when in car market. More