Ted Britt Ford Lincoln

The worst car ownership experience. Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now service dept won't acknowledge that I bought the full pre-paid service plan with upgrades. Nobody answers the phone, nor do they call back. EVER. More

Buyer Beware ! !! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did ! !! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did ! More

Horrible service department. Stay clear of Angel, she is incompetent and the service technicians do horrible work. Didn't put my vehicle back together properly and lost bolts. Stay clear of Angel, she is incompetent and the service technicians do horrible work. Didn't put my vehicle back together properly and lost bolts. Question everything they want to do to your vehicle!! More

Bought a 2018 Lincoln navigator reserve from the dealership they sold me a lemon vehicle which I can trade in or sell it anywhere. This place is full of fraud from the manager to the sale person and dealership they sold me a lemon vehicle which I can trade in or sell it anywhere. This place is full of fraud from the manager to the sale person and finance. More

I bought a used car from this dealership last year and of course was pitched the additional maintenance plans. To the tune of over $2k. They take you so fast through the process and shake their head up and course was pitched the additional maintenance plans. To the tune of over $2k. They take you so fast through the process and shake their head up and down when you start asking questions about what it covers. They only give you the highlights. I took my car in to get a new tire and wouldn't you know it - nothing is covered...no brakes, pads, liquid... I will never buy a car at this dealership again. More

Let me say that buy a car with yall and Marcos this has been the best experience ever. I hate shopping specially for cars. But Marcos was great love the fact that he was not pushing me. I would definitely been the best experience ever. I hate shopping specially for cars. But Marcos was great love the fact that he was not pushing me. I would definitely come back to get another car but only if Marcos works here. More

The fastest car buying experience i have ever had in my life. Everyone was amazing from our salesman Ryan Plumb, general manager and financing. It was 2 hours total from start to finish!! I would refer life. Everyone was amazing from our salesman Ryan Plumb, general manager and financing. It was 2 hours total from start to finish!! I would refer anyone to go there I had no complaints. Also I definitely will return when in car market. More

Update: I finally got my hitch cover that was caked with mud and bugs in November!! Seriously had to wait 5 months for a used, dirty hitch cover after I turned a complaint into the Better Business Bureau. A mud and bugs in November!! Seriously had to wait 5 months for a used, dirty hitch cover after I turned a complaint into the Better Business Bureau. And still no update on my latch for my rear passenger door that won’t open-going on 7 months!! I bought a 2020 Lincoln Aviator on 6/21/22 with an extended warranty. The car was missing the hitch cover and, as part of the deal, was told one would be mailed to me. Not even one week after I got the car home, it was discovered that the rear passenger door would not open (a major safety concern). I called my local Ford dealership, and they could see where this car was serviced multiple times for a door issue (nothing was mentioned about a door issue at the time of purchase). Ford suggested I contact Ted Britt since they had serviced it for this problem already. A loaner car was delivered to my home on 7/6. I was called the next day and was told parts for door and an alarm sensor were on back order. My car was returned on 7/11. Of the few times we were actually able to get ahold of someone, we got conflicting stories. Sometimes the parts were still on back order. Another time we were told the hitch cover was there but needed painted. My husband reached out again on 10/24 and the service manager told him the previous manager was no longer there, and he would check where the parts were and get back to him. My husband waited several days and had to reach out again to get a status update. The parts were supposed to be installed on 11/3, and they did not have a loaner car for me so I would need to travel to get car fixed. I had to call multiple times on 11/2 to see if parts had arrived. If I had not been diligent and called multiple times, I would have driven a round trip of 5 hours to NOT have my car fixed! I was also told by the scheduler that apparently my parts were in at one point but returned because no one bothered to inform me. Communication is awful with this dealership!!! More

Awesome experience. No pressure pleasant car buying experience where everyone is professional helpful and loves working there No pressure pleasant car buying experience where everyone is professional helpful and loves working there More

I dealt with Ryan Lamb for this transaction. He was great, no high pressure from him. My only complaint is that the car did not come with any kind of manual, Ryan said he was going to order one He was great, no high pressure from him. My only complaint is that the car did not come with any kind of manual, Ryan said he was going to order one for me, but I find the wait an inconvenience. Other than this issue, I would say my experience with the people at Ted Britt went very well. More