Team Volkswagen of Hayward

Worst experience of lifetime These folks are dishonest, they get you in and then switch. I had the worst car buying experience with them. Walk away from this dealership. These folks are dishonest, they get you in and then switch. I had the worst car buying experience with them. Walk away from this dealership. More

I refer that I didn't get the fully loaded model... Honestly, I love this place. I really do. Great people. The service is Y I choose to keep going back here. Better than the first vw i went to. They ma Honestly, I love this place. I really do. Great people. The service is Y I choose to keep going back here. Better than the first vw i went to. They make me feel like they didn't want my business. Maybe Im just too sensative, but one of the online dealer guy was just so rude. N he hella send someone else to help us so we went to the Hayward vw. N even its hella late already, they stilk took their time on making it happen for me to drive my new car N offer a gas voulcher. They next two three days after I got my car, i wanna switch it But I guess it wouldn't be such great idea to do that. .. they said. But I appreciated that they take the time to sit down n break it down to me bout the facts and all. Though I really feel like they just hella being lazy to redo all paperworks. But after all, I got a unbeatable super duper deal with hella nice dark tinted window for hella good price also. It took kind of long for it to be ready, but hey, at least I get to drive a differnt car while my car is in the shop still. More

Dodged a bullet. Do not buy or do business with VW Hayward. I dodged the bullet on this one. Came in to VW Hayward to purchase a VW Jetta since they quoted me a great price during our initial email conversatio I dodged the bullet on this one. Came in to VW Hayward to purchase a VW Jetta since they quoted me a great price during our initial email conversation. I was to meet with Yvette and set up a time to meet with her, but she was out of when I came in. Long story short, I was introduced to Crystal, who proceeded to take me to some Jerk in the finance department. This fellow did not introduce himself, did no say hello or shake my hands or do anything. His attitude was smug and just plain rude. He proceeded to change the whole deal and told me that the quoted price was for a cash transaction. I received the quote from VW Hayward through TrueCar. com and even spoke to them that the quoted price did not matter whether financed or a cash deal. Safe to say that I walked out of there and emailed Yvette the next day when she followed up. To my surprise, I got a call from the Jerk (Jay M.) ranting and raving on the phone with flying expletives and proceeded to try and harass me over the phone. I could not help but laugh when the Jerk was going through his tirade, what a Moron! So, do not buy from VW of Hayward. This person just proved himself to be a complete waste of time. If they ever comment on this post, they will likely try to turn the events around and tell you that they have a great BBB rating. But, do not believe it. They are not BBB accredited since I checked them out with BBB. I also filed a complaint with VW of America, you can find their number at the VW of America website. I will also file complaints with other accredited sites that I can find (Dealer rater, Edmunds, True Car, KBB, Yelp) to warn other potential customers about VW of Hayward. Believe the reviews, I'm surprised these people even got 1 star. They must pay people to write a good review for them... More

Best dealership experience in my whole life I am not a fan of going to a dealership and spending the whole day there. This was not the case when I got there, I was not hassle at all, I was able I am not a fan of going to a dealership and spending the whole day there. This was not the case when I got there, I was not hassle at all, I was able to make my own choice, received more money as a trade in than what it was recommended by Kelly Blue Book. This has never happened before to me, I always have to fight to receive a good price. The amount of time was very good, considering that my case was not easy. Overall, I highly recommend coming in and finding all of this by yourself, do not take my word for it. You will see that everything I mentioned is true. More

THE WERE MOST COST EFFECTIVE driving out of the lot! I live in Santa Clara and picked them, read and find out why. Best Experience, Very accommodating, made me feel very comfortable and informed ever I live in Santa Clara and picked them, read and find out why. Best Experience, Very accommodating, made me feel very comfortable and informed every step of the way. Never felt pressured, actually felt I was in control. This is my first time buying a new car. And, the whole team came together to make me feel that I received a good value and I was making a good decision in the end. In part to how nice everyone was, Jay and I spoke on the phone originally. I got my information online and he was happy to answer questions about my findings. Connie helped me on the phone as well, and much more later. Then when I came in Yvette, walked me through options I was considering and features/differences. I am in sales, and was astonished how the style was very warm here at Team VW of Hayward. (I called the #1 guy at Sunnyvale, and all he could talk about is how I was lucky I called and he's #1 in the bay area and I would come into see him, grr, he came on too cocky and strong-hate that!) >>>Bottom line I used truecar and did my due diligence calling 4 other dealers, THE WERE MOST COST EFFECTIVE driving out of the lot! <<<< (as I am in sales I made them all compete to give me a true deal) Abby( super nice as well) and especially Sammy helped me immensely with my financing and made that experience a positive one It is worth a visit here! More

No help Bought tdi passat from these guys. They promise you the moon and then don't follow through. Like the lifetime free car washes. Machine broken for mon Bought tdi passat from these guys. They promise you the moon and then don't follow through. Like the lifetime free car washes. Machine broken for months...sorry can't wash your car. Has my brakes squeaking for first year. Would have been my fourth visit. Heard everything from normal for diesels, to a rock or pebble, to dust, to moisture, to too hard of brake pads. Point is they don't know and basically can't fix the problem. Furthermore, requested a loaner due to having to return a fourth time for the same problem. Even had VW of America involved. They could not help me out even though they have loaners. Terrible customer service and very dishonest in my experience with them. Regret buying from this dealer and would not recommend. More

these guys write the book on sleazy car salesmen . do not waste your time or money here!! i scheduled an appointment to test drive a car and drove over an hour to get there just to be told the car . do not waste your time or money here!! i scheduled an appointment to test drive a car and drove over an hour to get there just to be told the car wouldn't start. very unprofessional. one of the owners, Abbi, told me he would reduce the price to make up for the inconvenience. however, when i purchased the car he refused to honor that offer. i was tired of car searching and wanted to be done with the whole process so i just paid him the money. BIG MISTAKE. i left a yelp review after i bought the car describing my experience. the fact that it reflected poorly on Abbi and his team is not my fault. i was honest in my review. Abbi called me the same day trying to bully me into removing the review. he told me we signed a contract and there were legal implications. there is no such contract. i'm not an idiot, but he might be. 6 days after i bought the car it broke down on the middle of the golden gate bridge. after just 1,000 miles one of the tires ran flat. when i took it to tire shop they told me all the tires were bald on the inside tread. i explained that i had just bought the car and showed him the inspection report provided to me by Team VW that stated there was plenty of tread left (8/32). he and 2 separate tire shops told me that Team VW had lied on the inspection report and that the tires had to have been bald when i drove it off the lot. the true tread was 2/32 on 2 tires, 1/32 on one, and 0/32 on the one that blew. all three shops told me 1,000 miles could not have worn them to their current state if the details on the inspection report were true. these guys are complete liars and scam artists. but you don't have to take my word for it. look at their yelp page and see how many other people that have had a horrible experience with them and also attest to their sleazy, shady tactics. if you think you're getting a good deal it's probably because they're scamming you. you'll pay for it in the long run. More

I would not recommend anyone buying or leasing a vehicle at Team VW Hayward. This dealership is the most unethical, deceiving, lying, untrustworthy, rude and sarcastic group of people there is in the car i at Team VW Hayward. This dealership is the most unethical, deceiving, lying, untrustworthy, rude and sarcastic group of people there is in the car industry. If there was ever a typical stereotype of a car dealership and the bad reputation of the same, Team VW Hayward is the ultimate in such a stereotype. There are plenty of other VW and car dealerships in the area that anyone would be much better served. More

I went there because I was offered a great deal and was excited about getting a car. AFTER THREE HOURS of waiting when it seemed like every customer except me was taken care of they came to me and said the excited about getting a car. AFTER THREE HOURS of waiting when it seemed like every customer except me was taken care of they came to me and said the original offer is gone. Gave me a new price through the roof and I said no and the manager was rude/cocky so I left More

My wife and I are looking for a volkswagen Jetta car for my daughter and got a great experience in buying one in this VW dealership in Hayward. They gave us a very good deal on a 2012 VW Jetta not to mentio my daughter and got a great experience in buying one in this VW dealership in Hayward. They gave us a very good deal on a 2012 VW Jetta not to mention the three(3) yrs. FREE car maintenance, oil change and car wash on any VW dealer. All the sales associates were very helpful and cooperative esp. JAY who guide and help us drove our daughters new car. Thanks a lot JAY for being professional and friendly to us. Also, we thank CONNIE, ERIC, ABBY, and HAMID in assisting us and treating us a good friend. Wasting no time after getting amazing deals, we referred three(3) more friends who got their new cars too without a problem. Lastly, we thank SAMI,the Customer Relations Mgr. who is also very helpful in giving us this amazing deal that we went home very happy with a full tank on our car. Thanks again GUYS and we appreciate the business and will refer your dealership to our other friends, relatives and hopefully a repeat customer in the near future. GOD BLESS and continue serving your customers with utmost and highest standard and dedication as a professional car dealership in the bay area. More