Team Toyota of Princeton

Great Experience Right On Time Happened to stop in just see inventory of sequoia since they are few and far between and ended up driving off with a sequoia. Now I have 2 in my driv Happened to stop in just see inventory of sequoia since they are few and far between and ended up driving off with a sequoia. Now I have 2 in my driveway. More

Worst Safety experience ever! I brought my recently bought Sienna for first time oil change and wheels rotation on Oct 14th 2017. I picked up the car 2 hours later and found the ca I brought my recently bought Sienna for first time oil change and wheels rotation on Oct 14th 2017. I picked up the car 2 hours later and found the car shaking while driving! I sent an email next day to the service rep and he replied to me saying the car might need balance!!!!! (Don't understand how although it was in the service center itself!). Then I started to hear knocking sounds in the car!! I called the rep and told him about what I found, he said bring the car now. I asked him if it's safe to drive the car he said yes!!! While driving the car on the turnpike, the front left wheel came off the car while I'm on 65 mil/ hour, the car started to go right and left, I slow down and then God didn't have accident, then I pulled up at the shoulder. I called the rep again and he told me to tow truck it myself because they can't do that at the turnpike. The problem was that they forgot either to put the nuts back to the wheel after rotation or they put them but forgot to tighten them. To me this reflects poor quality assurance system reflects gross negligence and I really don't know how many accidents happened to people because of such poor service. The last part of the story was the management response who took the issue very light and didn't even bother themselves calling me except after I complained at Toyota itself. I feel sorry that I bought a car from those people and I'm really afraid to take the car to their service center again however they fixed the car in almost 2 weeks on their expenses. More

Help with low tires this dealer is really concerned about the safety of their customers! My tire light went on when I was just about to leave for a trip and I didn't want this dealer is really concerned about the safety of their customers! My tire light went on when I was just about to leave for a trip and I didn't want to end up on the side of the highway with a flat.so I took a chance and stopped in to see if they could check it for me. They did and the tires were OK but it was the weather that caused the sensor to go off. More

No hassels There were noi hassels getting the body work done. But as long as you want feedback here goes: this survey is a pain in the neck to complete and has There were noi hassels getting the body work done. But as long as you want feedback here goes: this survey is a pain in the neck to complete and has areas that don't apply and ought to have "not applicable" as a choice. For example, we did not buy a vehicle nor deal with a salesperson. More

Shannon in service was great. She made sure she had all details about my issue. She was great in making sure she set up a shuttle for me. Then she called to g in service was great. She made sure she had all details about my issue. She was great in making sure she set up a shuttle for me. Then she called to give me updates and was extremely helpful throughout the process. I'm happy the team was able to resolve my issue quickly. Shannon was accurate about the timing needed to fix the issue. More

Went for check up car was done within a reasonable time My familt nd I have been customers for almost 2o years great service went for service was in and out by the time they told me My familt nd I have been customers for almost 2o years great service went for service was in and out by the time they told me More

Superb Leasing Experience! Emmanuel Adadevoh made the leasing process for a new 2018 Toyota Camry a very pleasant one. He asked important questions such as to the type of vehicl Emmanuel Adadevoh made the leasing process for a new 2018 Toyota Camry a very pleasant one. He asked important questions such as to the type of vehicle I was interested in leasing as well as the color and options to see if they were in stock before we went outside to the car lot to view the vehicles. There were also many other areas we covered to make sure I would be getting the right vehicle and pricing that would meet my needs. He was very courteous and professional throughout the process and also assisted me in getting acquainted with and help set up the new Entune 3.0 connected services and Toyota Safety Sense (TSS) features before I had left the dealership. He had also called me today to see if everything was to my satisfaction and to contact him if I needed any assistance. I had previously leased vehicles from Team Toyota of Princeton and have never been disappointed with their sales or service staff. More

very attentive great service and work. staff is excellent and very attentive to your needs. We would recommend this dealership to our friends and family. Thank you a great service and work. staff is excellent and very attentive to your needs. We would recommend this dealership to our friends and family. Thank you again More

42,000 mile maintenance Turn around time on 42,000 mile maintenance was exceptional. Recommendations beyond required maintenance were clear and concise. Summary checklist is Turn around time on 42,000 mile maintenance was exceptional. Recommendations beyond required maintenance were clear and concise. Summary checklist is very instructive and helpful. More

General service I am always told before hand what will need to be done and before doing any work the service rep will tell me in detail what if any is needed to be fi I am always told before hand what will need to be done and before doing any work the service rep will tell me in detail what if any is needed to be fixed. Always friendly and pleasant. More