Team Toyota of Princeton

great I had a great experience here, I worked with two sales representatives Lucky for 2 days and Simon for one. Simon had actually found the car I ended up I had a great experience here, I worked with two sales representatives Lucky for 2 days and Simon for one. Simon had actually found the car I ended up purchasing and Lucky came up with a great offer to purchase the car. Everyone is very welcoming and friendly. Carlos is also great for finishing up the deal. More

Marcus Stone Rocks Thank you to Marcus and Barry, they never lost patience with me during my 3 month search for the right vehicle. After checking out multiple dealershi Thank you to Marcus and Barry, they never lost patience with me during my 3 month search for the right vehicle. After checking out multiple dealerships and vehicles;narrowing down my must have features Marcus found me a preowned Highlander with Bucket seats! After the sale Marcus took additional time to show me and the kids how to work the technology and vehicle features. Thank you More

Fast & Friendly Service I’ve been here twice for scheduled maintenance. Starting with the friendly greeting by the valet service, and ending with the cashier, my experience h I’ve been here twice for scheduled maintenance. Starting with the friendly greeting by the valet service, and ending with the cashier, my experience here has been friendly and professional. Service was faster than expected, and cost was reasonable. More

Very good thorough service department Very thorough....they explained in clear to understand details about the service needed to be performed. The waiting area is very nice if you choose t Very thorough....they explained in clear to understand details about the service needed to be performed. The waiting area is very nice if you choose to wait for your car. Overall it was a pleasant experience. More

Worth the drive! I drive 45 minutes to this Toyota dealership because the customer service is outstanding. I always wait for my service to be completed and do so in I drive 45 minutes to this Toyota dealership because the customer service is outstanding. I always wait for my service to be completed and do so in the comfort of the waiting area. The staff at this dealership are extremely professional. My car is serviced in a timely manner and I am kept informed of any issues. Great service is worth the 45 minute drive. More

Service Dept has been very good but Sales Dept-HORRIBLE Inquired about a new vehicle and told salesperson immediately that any purchase was 6 to 12 months away AND that I would like to look at makes other t Inquired about a new vehicle and told salesperson immediately that any purchase was 6 to 12 months away AND that I would like to look at makes other than Toyota. In spite of this, the "MANAGER" made the salesperson give me a price and the old..."what if I offered you a $200.00/month payment?" Really? They had no interest in giving me a final price, but rather the monthly price. Even if I had wanted to buy that day, this is sad. 2) Salesperson: (In October) When should I follow up? Me: Next year. By the end of the week I had received phone calls and emails each week. One voice mail said: we have a great Black Friday offer for you. I asked them to send me the price. "Oh no" they said, "you have to come in." Really? I bought from you before. I used your service center for years. And you still insist on playing this "you must come in game" Then a week later, the "email specialist" started contacting me so I had to inform her I was not happy with the approach. "Let me help." she said. Not sure what that meant because even though I requested that the barrage of phone calls and emails stop, they continued...including this same specialist calling me back apparently referring to a different list because she had no idea we had spoken before. So, this was my experience and I consider it horrible for anyone, but especially for a prior customer "you must come in" after I had already been there for 2 hours. This was not the salesperson, this is their sales management approach. More

Want to be treated Rudely , Shop Here It has been multiple weeks ,yet I cannot forget the horrible experience I got at Team Toyota of Princeton. I still cannot believe, car dealers treat It has been multiple weeks ,yet I cannot forget the horrible experience I got at Team Toyota of Princeton. I still cannot believe, car dealers treat customers so badly. I kept on trying to forget the incidence and forgive, them, but it comes back to me every day and make me more agitated. I finally decided to put this up, as an honest feedback in the benefit of their future potential customers Since, it was my first time of leasing a car, I was not sure exactly what I should be doing when the lease matures. Instead of actually trying to find over the net, I decided to visit the showroom personally and talk to the concerned staff and also have preliminary car inspection done and confirm the procedure. I was attended by a sales person, who came explained to me that as long as the mileage are not overused the permitted number and no car body /seat damage to the car, it should not matter when I come in. When I asked him, what should I be doing when I come to return my vehicle the coming week (on maturity date), he told me that I just need to come with both the car keys and lease documents and it will be taken care of. On the day of maturity, as I still wanted to ensure that I have no surprises waiting for me, so I called the dealer in the afternoon and was again transferred to the sales person (whose name sounded and Emanuel, but am not sure ) who told me that someone called Rob would do the necessary activity and I had nothing to worry about. I confirmed, if I needed an appointment , and he said it is recommended, but not necessary. I thanked him, called my car insurance, and requested them to take off the car from my policy starting the next day (invariably it takes effected from midnight 12:00 am). I reached the showroom and was met the receptionist ( a middle aged woman), who hardly showed any interest to help This is how the conversation was … Me : Hi, I am here to return my leased vehicle. It maturity is today. Can you please let me know where I can doi this ? Her : (Was busy eating / munching) : This is done by Rob and he is on vacation today. Me : But I had called and spoke to a person at your showroom, who confirmed that I can come and drop it. Her : No, you have to take an appointment first to do this, you cannot just walk in to return. Me : I had come personally last week to show the vehicle and also find out procedure that needs to be done for return and also re confirmed the same over the phone and I was told I can walk in. Her : Mam, I am going to get mad at you. I told you only Rob does this and you have no appointment Me :Can you check, if someone else can do it in his absence. I am sure there has to be a substitute in Rob’s absence. She walks to manager and comes back , Me : (more irritate) : I told you it is only done by Rob there is no one else Me (now losing patience) : Can I talk to you manager ? Her : Tries to argue, but then reluctantly goes and comes back with manager (Adam) Adam : (Does not even greet, ask me about my case) Adam : Mam, I am the manage here and it is Rob who handles the return of the lease vehicle. Me :That’s what she tells me. So how do we resolve this? Adam : You can come tomorrow with appointment or You can leave the vehicle here, but at your responsibility Me :I can do neither, since the vehicle will be off my policy from midnight . Adam : Mam , there is nothing can can do to help you then. Me :I can show you the sales person whom I met last week who told me I can walk in. I may also be able to tell you the name of the person whom I spoke to few hours back if you share with me the list of sales people you have on the floor. That would confirm that I am not lying. Receptionist was so mad and reluctant to show me the list , no idea why (My son, who is supposed to pick me arrives by then and is very concerned with my high BP and he understands the issue) Son (calmly) : Adam, can you tell me if its our fault or urs ? Adam (without any regret) : NO ONES Son and me are just too zapped to hear this reply . Adam : You can try , if any other dealer can accept the vehicle Me :OK, that’s great can you call any one nearby and let them know the situation here. I will directly to them now itself Adam : Unfortunately, we cant do that By now I had complexly lost my patience and My BP was at its peak . We just walked away from that showroom and NOONE from the dealership even bothered to stop or help. My son called Dayton Toyota who were so nice that they agreed to welcome us and complete the (literally 3 minute) formality of handing over the vehicle . They won a customer I would say . After almost a week, Mr Rob, dares to send me an email and voice message , informing me that my lease period is over and they have no clue of what I am planning to do with the vehicle. I called him back and told him the RUDE welcome ??? that his dealership offered . He as a formality apologized (not sure though if he really meant it …( More

Friendly and knowledgeable advice. I was dreading coming to the dealership but I was pleasantly surprised. The staff was cordial and all in all was a fun experience. I will always hav I was dreading coming to the dealership but I was pleasantly surprised. The staff was cordial and all in all was a fun experience. I will always have a favorable impression of the dealership. More

Good service, nice people and convenient location/hours I've been going to this dealership for service for many years and they've always treated me well, helped me out when certain expensive service needs m I've been going to this dealership for service for many years and they've always treated me well, helped me out when certain expensive service needs might not have been covered (but they called and found out they were at the time!). Very convenient location and hours. Nice, friendly staff. Rarely have to wait more than a few minutes to speak to someone. Even though I needed a lot of work done this time and was expensive (but it had been a while), Matt was very nice and helpful with info. and costs. More

Consistently Good Service What they say is what they provide, making me loyal to this dealership since 1971. "Inspection" shows I always need 4 or 5 "extras" that usually jack What they say is what they provide, making me loyal to this dealership since 1971. "Inspection" shows I always need 4 or 5 "extras" that usually jack up the bill $300 or more, but I can always say no when I don't want to spend any more money on the car. Fair enough. Trustworthy. Explanations not pressure. Good people. More