Team Toyota of Princeton

Sales Dept needs to work on their approach Sales dept needs to work on their approach and actually listen to the customer’s preferences instead of engaging in old school sales tactics. I call Sales dept needs to work on their approach and actually listen to the customer’s preferences instead of engaging in old school sales tactics. I called Sales and advised them I am in the initial stages of my car search and said I was interested in Corolla (CPO). I make an appointment to meet with Rob Moran and although nice, I found that he wasn’t listening to what I had to say or showed much concern. It was almost as though he was intent on achieving his sales target/agenda - instead of taking time to determine my needs and preferences. He was trying to push me towards a new Corolla and to lease it, no less. I have never leased a car (always bought/financed) and I’m not about to start now. Then I get constant emails that border on being pushy. I appreciate how difficult it is to be in car sales and that you are trying to achieve quotas but there are certain ways to approach a potential buyer and if you take a more low key approach, you would be surprised at how effective that is. And bringing in the Manager right away on an email (Ron Mingo) is overkill. Rob emails me again this past week to follow up on my status. I advised him I am still looking and was comparing stock and prices at local dealers as I narrow my search. Also said I was about 2 months out from buying. He then responds by saying that in that time, there won’t be any 2018 Corollas left. Another example of how he didn’t listen to me - I NEVER specified what model year Corolla I was looking for and what part of CPO did he fail to understand. What an absolute turn-off. And there are many Corollas out there to be had - but you can be assured I won’t be purchasing one from your dealership. More

Reliable , trustworthy , flexible and accomodating. Tim Morozin I have dealt with for 12 years and he always goes out of his way to help explain any questions or concerns I have had. The schedul Tim Morozin I have dealt with for 12 years and he always goes out of his way to help explain any questions or concerns I have had. The scheduled service/maintenance this morning was no different. Tim worked with me to give me the best overall service for my 2012 Tacoma 4x4 Truck today and was very understanding and accommodating. Five stars for his efforts and five stars for Princeton Toyota !! More

Service with a smile Excellent support and customer interaction. Coordinated use of "loaner" so that I could accomplish other assignments while my car was being serviced. Excellent support and customer interaction. Coordinated use of "loaner" so that I could accomplish other assignments while my car was being serviced. TO TOYOTA... why have a "minimum" reply length? That being the case, maybe you should make it 10,000 words long. That way, feel confident that you'll get fewer feedback forms to assess and clog up your most busy schedule, your most busy day! If this moronic requirement causes me to go back yet again, I plan to devolve ratings of your dealership and recommendations. More

SHANNON RATKAY ALWAYS LOOKING FOR THE BEST OF THE COSTUMERS YOU DEALER IS FANTASTIC . Shannon is always showing the costumers the new programs like new insurance that way we de costumers same extra money, from YOU DEALER IS FANTASTIC . Shannon is always showing the costumers the new programs like new insurance that way we de costumers same extra money, from the dealer Toyota at Princeton I always had been received very good service thanks More

Gary Browndorf - Made the sale I a not one for hard sell and would walk away, however Gary Browndorf was low key and allowed me to decide whether I wanted the vehicle....It worked! I a not one for hard sell and would walk away, however Gary Browndorf was low key and allowed me to decide whether I wanted the vehicle....It worked! Thank you Gary! Diane Schiller More

Excellent I was very impressed. I got the explanations I requested. He was always very encouraging and supportive. The atmosphere was congenial and I felt good I was very impressed. I got the explanations I requested. He was always very encouraging and supportive. The atmosphere was congenial and I felt good More

Reliable I have had all my Toyotas serviced regularly at Lawrence Team Toyota for more than 25 years. Customer care and car care are both excellent! I have had all my Toyotas serviced regularly at Lawrence Team Toyota for more than 25 years. Customer care and car care are both excellent! More

The doors Jim, dale, and Brian Peter's were so helpful in taking care of a problem with my certified used car highlander. This dealership always goes beyond the Jim, dale, and Brian Peter's were so helpful in taking care of a problem with my certified used car highlander. This dealership always goes beyond the level of satisfaction you expect from car dealerships.. I will be a customer for life More

Good Service Excellent and timely service. Chuck explained the needs of my car and how to stagger the service so it would be reasonable and take care of the car at Excellent and timely service. Chuck explained the needs of my car and how to stagger the service so it would be reasonable and take care of the car at the same time More

Experience With Princeton Toyota The sales portion of the purchase was very smooth. There was not any pressure as we talked about various details. I was pleased overall! Thanks. The sales portion of the purchase was very smooth. There was not any pressure as we talked about various details. I was pleased overall! Thanks. More