Team Toyota of Princeton

No management operational policy intengerty I was trying to purchase a used vehicle from out of state. Negotiated a price, gave debit card information for deposit. Someone “local” arrived to loo I was trying to purchase a used vehicle from out of state. Negotiated a price, gave debit card information for deposit. Someone “local” arrived to look at the same vehicle. Was told "management would allow this new customer an opportunity to match my deal". They sold the vehicle to the local person and did not honor my deposit. I had a positive experience with the salesperson involved, they apologized, but said it was a management decision. The operational policy of this Dealership has NO integrity! More

New car purchase 2018 Toyota Sienna Jon Fritz Lagua was great. He answered all my questions about the car, the rebates, and my trade in value. In addition he went out of his way to break Jon Fritz Lagua was great. He answered all my questions about the car, the rebates, and my trade in value. In addition he went out of his way to break down the difference between leasing vs buying. His excellent input helped me tremendously. He has a great personality and was very friendly. No high pressure tactics just let me make my own decision. Outstanding!!! More

Vishala walks on water and doesnt get wet! Requested that a loose heat shield over the muffler be refastened to stop rattling. The service tech simply removed it and charged me $60. I was tol Requested that a loose heat shield over the muffler be refastened to stop rattling. The service tech simply removed it and charged me $60. I was told by the tech that it wasn’t necessary. I disagreed. Auto manufacturers don’t put anything into a car unless it’s necessary, required or purchased as an option. I insisted the heat shield be reattached. They had thrown it away claiming it was not usable so they put on a new one and charged half the cost of the new shield. Vishala was cool, calm and in control in resolving my problem and I applaud her initiative in making a decision based on service and not money. She agreed I should have been given the choice to have the part removed or replaced. More

Purchase of car Excellent salesman and a great floor manager. The show room was clean and welcoming. Everyone in the showroom were warm and courteous. Loved the exper Excellent salesman and a great floor manager. The show room was clean and welcoming. Everyone in the showroom were warm and courteous. Loved the experience and will recommend to everyone. More

My Prius Purchase Steve was the best salesman, suggesting the Prius wagon when I hadn’t thought of buying one. The key selling points were low mileage and a CD player. Steve was the best salesman, suggesting the Prius wagon when I hadn’t thought of buying one. The key selling points were low mileage and a CD player. He was most amenable to changing the date for picking up the car. More

Great dealership Car buying has always been a nightmare. That all changed when we decided to buy a Toyota And went to Team Toyota. On top of that we got a great salesm Car buying has always been a nightmare. That all changed when we decided to buy a Toyota And went to Team Toyota. On top of that we got a great salesman Rob Moran who I would highly recommend! More

75000 maintenance and check up Tim was wonderful. Very knowledgeable and helpful. Made me feel important!! Waiting for my car was a luxury, comfy seats, coffee, newspaper, and Tim was wonderful. Very knowledgeable and helpful. Made me feel important!! Waiting for my car was a luxury, comfy seats, coffee, newspaper, and TV. What's not to like? My car felt so great after its service that I had to drive around for a while! Good job.. Thank you Toyota. Sincerely, Amanda F. More

Lost Emblem I lost the Emblem to my Toyota Rav4 I called to let them know and Shannon was great with getting back to me as soon as she found out if they had one I lost the Emblem to my Toyota Rav4 I called to let them know and Shannon was great with getting back to me as soon as she found out if they had one in stock or had to order one for me.. but come to find out they had one in stock and she told me I could come in the same day to have it replaced.. Thanks You Shannon. More

Michelle is a warm, efficient and intelligent person. She knew what I wanted and took good care of me. You are lucky to have her is a warm, efficient and intelligent person. She knew what I wanted and took good care of me. You are lucky to have her More

Quick fix of flat tire Called told to come car will be ready in an hour which it was really quick. Staff was very helpful and polite. Surprised at how quickly it was done Called told to come car will be ready in an hour which it was really quick. Staff was very helpful and polite. Surprised at how quickly it was done More