Team Toyota of Princeton

Im a state employee...my fiance and i travelled to this dealership from garfield nj (1 hour and 20 mins away). We got a 06 camry....we were way over charged...no discount given actually even though i was dealership from garfield nj (1 hour and 20 mins away). We got a 06 camry....we were way over charged...no discount given actually even though i was entitled to it. THe car has mechanical issues that weve already taken it back for. They claim there isnt anything wrong with it....adjusted calipers and sent us on our way its still making noise and nothing is fixed....now the temp gaudge is pinned at hot...the paperwork is done totally illegal. In NJ the same person who insures a car and registers it has to own the car...dealership do creative financing i know that but it still has to be done legally correct. We have gotten nothing but the run around....they say anything to just push you off and passify you. They have produced a bunch of papers to try and shut our insurance company up...but none of it is legally correct......and lawrence toyota seems not to care at all. They just keep saying "well in our eyes its ok the way it is, its perfectly legal"...and well in my eyes lawrence toyota really sucks at doing right by a customer...they blind you with niceness and then fast talk to you through everything and then blind you with some more niceness and send you on your way with a crappy car and then ignore every attempt u make at fixing the situation......my advice is stay clear!! More

Anyone who wants to learn a lesson ‘How to buy a used / new car from a dealer’ can go here.Please keep your eyes open otherwise your wallet will be made empty. No kidding, serious. I kept trust on th new car from a dealer’ can go here.Please keep your eyes open otherwise your wallet will be made empty. No kidding, serious. I kept trust on the sales person and the finance person, but they tried to cheet me. Thank God I was saved by my co-signer. More

Was promised a great experience during and AFTER the sale. Trusting and having committed to the sale, the manager, Dale DiDonato, was obnixious and unreasonable, there after when my certified toyota was sale. Trusting and having committed to the sale, the manager, Dale DiDonato, was obnixious and unreasonable, there after when my certified toyota was 600 miles outside of warranty. NEVER AGAIN!!!!!! More

Overall, I had a satisfactory experience with this dealership. Put a deposit on a vehicle that was in transit; got what I think was a fair (not great) price considering the high demand market for the dealership. Put a deposit on a vehicle that was in transit; got what I think was a fair (not great) price considering the high demand market for the 2010 Highlander SE with 0%/five years. A little bit of back and forth to the sales manager (Dan) on price, which was honored when the car came in. Had to wait for the vehicle prep and finance papers on Saturday, but this was to be expected as it was the last weekend of 0% for five years and was probably the busiest delivery weekend in years. Rob Moran was fine to deal with, kept me posted via email and phone on arrival of vehicle. Finance personnel (Patti for credit application and Andrew for pickup) were OK as well. Reasonable documentation fee and no mandatory dealer add-ons were added pluses. Brief sales pitch for warranty and gap ins. but no pressure. I had no trade so I cannot comment on this. More

probably the worst place to go buy a vehicle unless you dont care about spending too much and being forgotten the second you leave the parking lot. the prices are higher than expected when you finally dont care about spending too much and being forgotten the second you leave the parking lot. the prices are higher than expected when you finally sit down to purchase and god forbid your trading in then you get about 60 per cent of what other dealers would give you. i lost a huge amount of money here when i purchased a vehicle and i am from brooklyn ny and drove the 50 minutes to get the deal promised me but got taken instead. More

My daughter purchased her first car, a used 2002 that she My daughter purchased her first car, a used 2002 that she found on Vehix at Lawrence Toyota. It came with a 4 month/4000 mile warranty. The salespe My daughter purchased her first car, a used 2002 that she found on Vehix at Lawrence Toyota. It came with a 4 month/4000 mile warranty. The salesperson and the sales manager couldn't do enough for us, they were so nice. After 2 months and less than 2000 miles the car broke down. The alternator was bad. I called the dealer and was told that it wasn't covered. I got an estimate from Goodyear....$542. Lawrence Toyota wanted even more to fix it. They would not work with me at all. I offered to buy the part if they would install it. They wanted to be paid not only for the installation but also to tow the car to the dealer. I came in to speak to the used car service manager, Dave Delissio. He would not do one thing for me. He supposedly called his manager and was told there was nothing he could do. I am taking them to small claims court. This dealership's warranties are worthless. As are the people who work there. More

We have purchased 10 Toyotas since 1987. We went to this dealer because the internet inventory indicated they had 2 models of the car we were interested in buying. When we arrived the salesman, Joe DiStefan dealer because the internet inventory indicated they had 2 models of the car we were interested in buying. When we arrived the salesman, Joe DiStefano, could not find either car and had us walking around the parking lot for over an hour looking for the cars. Finally he indicated the cars we wanted were in-transit and would arrive in a few days. We indicated that we were in no rush and would wait until the car we wanted arrived. We test drove a similar model which necessitated the salesman making four copies of our license and then he accompanied us anyway. While we were there, we wanted to get a quote for the new in-transit car including our trade-in. The interaction to get a price and look at our trade-in took forever. The salesman had to repeatedly go back and forth to his manager for input and sometimes did not come back for 15 minutes at a time. The process became exhausting. The last straw was when he took a phone call and delayed the already lengthy process even more. At that point we indicated we were leaving. Once again he went to his manager while we were exiting the building. He and his manager then came outside with a new quote as we were leaving. The final quote was reasonable, but the process and lack of good customer service made us go elsewhere for the car. More

I had a bizarre experience at this fairly scruffy garage. I went into look at the Matrix and Rav 4 as possible family cars. The sales guy was ok with the Matrix, there was one in the showroom, and I had a go I went into look at the Matrix and Rav 4 as possible family cars. The sales guy was ok with the Matrix, there was one in the showroom, and I had a good look around it without much trouble. But when I asked to see a Rav 4, he said he didn't know if he had one, and then took me out into the car park to find one. He found one, which was locked, and told me he couldn't open it as it was sold (I suppose that's fair enough). And then proceeded to walk me back to the showroom where instead he showed me a Scion, and told me at great length what amazing value it was. I had no interest in this car. I don't really get the point of visiting a garage to look at a particular new car only to be shown one in a car park, I can see a locked Rav 4 in any car park in New Jersey. Then to be shown a completely different car by a different manufacturer. As I left, I thought what was the point of that? Incidentally if you check their new car inventory it lists 26 Rav 4s in stock! More