Team Toyota of Glen Mills

This review is regarding the Service Department of Carousel Toyota in Glen Mills, PA. I brought my car there on September 13, 2011 to have a recall issue taken care of. There were five or six parking Carousel Toyota in Glen Mills, PA. I brought my car there on September 13, 2011 to have a recall issue taken care of. There were five or six parking spots directly outside the Service Department, each of which had a large pole blocking the space. I ended up parking just beyond those spots, temporarily blocking several parked cars. I ran inside quickly to ask where I should park for their convenience. There is a large red stop sign as you enter the Service Department room with a sign asking you to wait till called. There was no warm greeting from anyone, just a "We'll be with you shortly, Ma'am," from a young woman. When the man finally called me forward, I explained to him that I hadn't been sure where to park, and that I was blocking traffic. He said, "There are 120 spots in the parking lot. I can see one right there." Seriously! What kind of way is that to greet a customer? No smile with that remark, no indication that he was kidding around, just seriousness as he stared at his monitor, entering the information from my registration card into the computer. I work at the front desk of a doctor's office, so in a sense I have a similar job to a service manager. I am the first person the patients see when they arrive, and the last they see as they leave. My treatment of the patients is a direct reflection on the doctor. I would lose my job if I treated patients in the same manner in which I was treated this morning. It's said that if a person is happy with service they've received, they might tell 1 person, but that if they are unhappy, they'll tell 10. I'll be telling at least 10 people not to go to Carousel Toyota. More

Jim is a great guy and is a big part of the reason I bought a 2011 Toyota Highlander. He was very helpful from the test drive all the way through the selection process. Unfortunately the dealership was bought a 2011 Toyota Highlander. He was very helpful from the test drive all the way through the selection process. Unfortunately the dealership was not as competative as the one I eventually selected. I feel bad for Jim because if it wasn't for him I probably would not have bought a Toyota. Carousel Toyota is a good dealer and I have bought from them in the past and have been very happy. They just needed to sharpen their pencil more on this deal. More

This place is the best. I didn't feel taken advantage of because of being a woman buying her car alone. Other places treated me like an idiot. Carousel Toyota treated me with respect. because of being a woman buying her car alone. Other places treated me like an idiot. Carousel Toyota treated me with respect. More