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Team Toyota
Schererville, IN
226 Reviews
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Showing 226 reviews
July 20, 2024
Amazing place Drake help me from time I first call to day I purchased my venza.very helpful and honest and financial manager answer all my questions. No funny changes or extra unknown fees and this car buyin I purchased my venza.very helpful and honest and financial manager answer all my questions. No funny changes or extra unknown fees and this car buying should be .I am very pleased with service I get 5 stars Team Toyota and Drake. More
by Natasharaz27
Employees Worked With
Drake
July 15, 2024
My granddaughter and I were very happy dealing with Drake. He was very pleasant and helpful and informative in helping my granddaughter pick her car. When I am ready to purchase a new car I will ask fo Drake. He was very pleasant and helpful and informative in helping my granddaughter pick her car. When I am ready to purchase a new car I will ask for Drake for help in buying a new car. Thanks Drake More
by dsol327
Employees Worked With
Drake
July 10, 2024
Worst car buying experience of my life. I tried to work something out with the dealer before posting these bad reviews, but they went dark on me. I completed a survey that was emailed to I tried to work something out with the dealer before posting these bad reviews, but they went dark on me. I completed a survey that was emailed to me and Edward Akers (General Manager) reached out via email stating "I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue." I replied to his email on June 25 and followed up again on June 29, July 4, and lastly July 10. I never received a response back. Here were the issues we experienced: 1. I live 1.5 hours away from this dealer. I knew the exact vehicle and model number I wanted, so when Team Toyota told me they had it, I left work to go get it that same day. I asked for an out-the-door price before heading there, as I did not want to negotiate once I got there. The out-the-door price was emailed over to me. After spending 6 hours at the dealer (see next complaint), they tried to get me to sign paperwork that was higher than the number provided earlier in the day. 2. We arrived at the dealership around 4:30 pm. We didn't leave until after 10:30 pm. It should NOT take 6 hours to buy a car. We didn't test drive the vehicle at all since we knew exactly what we wanted (and the vehicle wasn't ready for us to test drive anyway), and price was already negotiated and finalized. They told us they were understaffed with the financing department. The staff knew that we were coming from far away, and nobody mentioned that waiting and coming the next morning would be a better option. The employees kept telling us that we're next and that it should "only be 30 more minutes" and hours would go by. The lights in the dealership were turned off while we were still in the finance office. All the managers left us there alone with the finance person, so when we discovered the pricing issue mentioned above, they made us feel like it was a big deal because the managers already left and there was nobody to talk to. So they had to call and track down a manager for approval to correct the documents. 3. The car wasn't ready until 10pm or later. The car arrived at their lot that day. Again, I was very clear on the exact car I wanted, and they knew we were coming from far away. They also knew our ETA as I was in constant communication with the salesman. They let us see the car shortly after we arrived to make sure it was what we were expecting, but wheels weren't fully inspected / installed so we couldn't safety test drive or anything. They took the car back to the shop to "finish getting it ready" and they didn't bring it back out to us until 10pm or later. Again, if they had this much work to do on the car before we were allowed to take it, we would have come the next day. Instead, the dealership poorly communicated with us every step of the way, and has done nothing to try and "resolve this issue" to use their words. More
by jacarey2
Employees Worked With
Jake Fleming, Michael Patricio
June 28, 2024
Mark was absolutely amazing to work with. He really took the time to understand what I wanted for my lease and made it happen. Coming from out of town (WA) he made it so I could just come in He really took the time to understand what I wanted for my lease and made it happen. Coming from out of town (WA) he made it so I could just come in and pick up the truck and leave a very happy customer! Thanks for taking care of everything for me! More
by Bernadette Spezia
Employees Worked With
Mark Martin
May 06, 2024
I had great and best experience at Team Toyota, “Thank you so much Devon Powers Sales Consultant Team Toyota for helping me to get most demanding family vehicle 2024 Toyota Sienna so quickly!! The mana you so much Devon Powers Sales Consultant Team Toyota for helping me to get most demanding family vehicle 2024 Toyota Sienna so quickly!! The management team and sales manager lady also fantastic. I would highly recommend Team Toyota Schererville, IN 46375 to anyone looking for a new car n quick. Ask for Devon – he'll take great care of you!!!! More
by Narendra Singh
Employees Worked With
Devon Powers
May 06, 2024
I’ve have bought trucks over a 30 year span since 1992 and first one I bought was from the now owner Jason back in 1992. He is great and worked with me on my used truck. Zane the salesman made sure I got and first one I bought was from the now owner Jason back in 1992. He is great and worked with me on my used truck. Zane the salesman made sure I got everything taken care of and definitely use him again for next buy. Team Toyota is a 5 STAR DEALERSHIP More
by YOTA
Employees Worked With
Jason owner, Zane salesman
April 30, 2024
This dealership is absolutely awesome. I've dealt with other dealerships and have never had a positive experience like this one. First, my sales consultant Drake Miller was flawless. He ke I've dealt with other dealerships and have never had a positive experience like this one. First, my sales consultant Drake Miller was flawless. He kept to his word and when I thought it was too good to be true, the car was actually delivered and in my possession. I was told by at least 15 other dealerships that they would not be able to get me the vehicle I desired because it was to popular and no one could get their hands on it. They tried to offer me alternatives, but I was not interested in alternatives. Drake contacted me and told me that he would be able to get me the vehicle I so much desired. I was thinking, "sure you will". But to my surprise, this guy delivered from beginning to end. We spoke over the phone, texted, emailed and I never had to visit the dealership until the car was on the lot and ready for pickup. Absolutely amazing!! Yes, I was serious about getting the vehicle, but I thought it was cool how he trusted that I would follow through and did all the due diligence to secure the vehicle. There was also no drama when picking up the vehicle. They had their ***t together. Julie M. was my finance manager and had the paperwork all ready for me. We reviewed the numbers, adjusted a couple things and the transaction was done. Devon was another great sales consultant that answered all my questions and assisted me in getting the car set up. All and all I must acknowledge this dealership in a "no hassle, no drama transaction". More
by Richard
Employees Worked With
Drake Miller, Sales Consultant, Julie Mcbrayer, Business Manager
April 11, 2024
Had a great experience at Team Toyota in Schererville! Alyssa was great at making us feel comfortable and helping us make the right decisions for us. Amylee explained everything we needed to know about fi Alyssa was great at making us feel comfortable and helping us make the right decisions for us. Amylee explained everything we needed to know about financing with less stress. Our thanks to them both! More
by jan
Employees Worked With
Alyssa, Amylee
April 02, 2024
If you need to buy or lease a new car, see Raul at Team Toyota in Schererville. Great guy, great service. Got a beautiful new Rav 4. You’ll love him too😁 Toyota in Schererville. Great guy, great service. Got a beautiful new Rav 4. You’ll love him too😁 More
by lulinski9161@comcast.net
Employees Worked With
Raúl and Alyssa
