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Team One Chrysler Dodge Jeep Ram of Gadsden
Gadsden, AL
92 Reviews
New Leadership! Let us show you how great car buying can be! Team One Chrysler Dodge Jeep Ram of Gadsden has a fantastic selection of new cars, trucks, and SUVs, as well as used cars, and certified pre-owned vehicles. Also on site is a new, state-of-the-art service center, with friendly experts ready to assist you. We’re conveniently located in Gadsden, AL, only about 60 minutes from Birmingham.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 AM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:30 PM
Sunday Closed
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Showing 92 reviews
December 07, 2016
Bad Sales experience Internet prices on vehicle were posted on 3 sites, sales staff claimed the price was an error and the Dodge incentives did not apply, added eight thou Internet prices on vehicle were posted on 3 sites, sales staff claimed the price was an error and the Dodge incentives did not apply, added eight thousand dollars to purchase price of vehicle with trade in; I filed complaints with consumer agencies for bait and switch pricing and using a legal disclaimer on their web site to post misleading advertisements. More
by kcrossman
Employees Worked With
not sure
April 14, 2015
Manager Steve needs listening lesson Visited dealer 4/13/15 looking for a new jeep. Pleasent surprise was the salesman JJ but that's where it ended. Started dealing process with out the d Visited dealer 4/13/15 looking for a new jeep. Pleasent surprise was the salesman JJ but that's where it ended. Started dealing process with out the door price, which includes all taxes and fees with JJ. After a few trips to the manager Steve, I said thanks, but that's not the price I would pay. After getting in my car and backing out, Steve sends JJ after me and accepts my offer. I go back inside, happy with the deal, and start the financing process. After signing a ton of forms, we get to the numbers' sheet and my out the door price was at top with tax, title, doc fee of $499 and few other random fees added, no out the door price I agreed on . I brought this to the attention of the finance manager and he called in JJ to clarify because Steve was already gone. The salesman told him the price was out the door deal and Steve must have forgotten to take off the other charges. Finance man Kenny calls Steve to discuss, I can hear everything because Steve in screaming like a mad 3 year old, telling Kenny it was never OTD deal and to handle the problem. Needless to say, I left the dealer without the Jeep. I contacted JJ the next day to see what happened and try to find a way to negotiate the purchase. JJ said Steve claimed he didn't hear JJ say "out the door." This is impossible unless JJ never made it clear. Every offer i discussed went back and forth contained the words "out the door.". I gave him the benifit of the doubt and offered to pay the sales tax on the deal but not the doc fee of $499 (we all know this is a total BS way to make extra on a deal).. Steves reply, "No! I gave you my best deal." Advise for Steve: take a listening class or find another profession. I would love to give a car dealer a good rating just once. I have located the exact same vehicle 150 miles away and their price online with discount is $500 cheaper than Steve's best price-- not to mention, this is without any negotiations . Needless to say I'm going to that dealer this weekend to purchase. To bad for JJ AND Steve. More
by Timfr
Employees Worked With
JJ Johnson
