Team Nissan - Service Center

I had an appointment this morning to have my front rotors replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10 replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10:30, I looked out in the service area and saw my car up on the lift with all four wheels on the floor and an oil drip tray underneath. At 11:00, I looked again and it was the same. At 11:30, I looked again and it was still the same. At 12:00, guess what? At around 12:10, the service advisor came out and told me I needed rotors and pads on all four wheels. Two hours the vehicle has been there and no one's worked on it. When I asked why It took two hours, I was told it was because he couldn't get anyone one over there two look at. It would be 2-3 hours more and $600 to fix it. At this point, I have gone over the edge. Why take an appointment when you don't have the staff to do the work. If this was a one time thing, I would understand, things happen. This has happened before. The good thing was, the salesman that sold me the car came over when I was having a heated discussion with the advisor and saw all of it. I told the advisor to put everything back together, I was taking it somewhere else to have it repaired. After all of that, the advisor shows me the Multi-Point Inspection Report and tells what I'll need at 60,000 miles. Do you honestly believe I'm going to bring it back there? Are you mental? When I got home I looked at the report again and noticed the section under brakes, had check marks in the column under "May Need Future Attention". Why are you telling me I need pads if that's the case? I've purchased 8 Nissan vehicles since 1995. I will probably buy more but never, ever again at Team Nissan. It's too bad because I really liked one of the sales guys there but the biggest part is service after the sale. More

I stay with Team Nissan becuse of their great Salesmen and FANTASTIC service department. Jarret knows me by name and has always treated me like I was a family member or friend. No matter what happens, I k and FANTASTIC service department. Jarret knows me by name and has always treated me like I was a family member or friend. No matter what happens, I know Jarret (Team) will take care of me in a friendly honest respectful manner. It is the relationship I feel I have with Sale/Service that keep me as a customer. I have bought 4 cars there since 2002 and am looking there now for my daughter. I have also had many friends, through my reccommendations, purchase vehicles at Team. There are many place that have car models I am interested in, but I wouldn't leave to Customer Service and piece of mind i get from Jarret (Team). Thanks, Glen Fullerton More

Team Nissan has been the best dealership I have ever done business with. I have done three sales with Rob Miller and even when my fiance and I move to MA., we will continue to buy cars from Team Nissan in N business with. I have done three sales with Rob Miller and even when my fiance and I move to MA., we will continue to buy cars from Team Nissan in NH. Dan in service has done evrything I have ever asked of him when it comes to servicing my 350Z. Even on short notice, he always gets me in. Even when the bill comes in a little high, it doesn't seem that bad because I know its going to be done right everytime and if something goes wrong they fix it with no issues. When we move to MA., I will still drive up to NH to get service done on my car. Team Nissan is GREAT! More

I am a long time Peters auto center customer, however after John (service manager) left peters and went to Team the Peters service dept fell apart. I heard John was at team so i travel the extra distance after John (service manager) left peters and went to Team the Peters service dept fell apart. I heard John was at team so i travel the extra distance for the great service. Jarrett was my advisor he was polite and very helpful. Jarrett informed me of a open recall on my vehicle and got it taken care of right away. i highly recommend Team Nissan in manchester nh. they make sure your up to date on your maintance and always take the time to listen to you. More