Team Nissan - Service Center

Patronizing - Gender Discrimination Team Nissan is one of the most successful female-led businesses in New Hampshire. That's why it came as such a shock to me when I was discriminated ag Team Nissan is one of the most successful female-led businesses in New Hampshire. That's why it came as such a shock to me when I was discriminated against there. I'm a 5'0" mousey Asian female. I don't always know the technical names for things. That does not mean I don't know about cars. When my belt had to be tightened for the second time in a few weeks, i thought nothing of it because I trusted this place. They also installed new tires for me. Within a week, one of my tires was flat. I called and explained the situation and was immediately shut down. "I guarantee we did not sell you a flat tire." When I said that I should not have to pay for the same thing twice, I was told, flat-out, "That's not gonna happen." Several times during the call, the technician actually interrupted me in the middle of my sentence. I am ashamed to say, I had to raise my voice to let him know that this would not be tolerated. So I was completely right. My tires were going because they did a poor job of installing them the first time. I got no apology. I was patronized all the way out the door. The technician seemed to believe that he had me over a barrel and that I was completely dependent on them. This is not true. There are plenty of options to choose from. Next time I will not choose them. More

DREW IN SERVICE DEPT IS THE BEST I have owned 1/2 dozen nissans, and I love my murano. At a routine (complimentary ) oil change I was told by Drew that my car needed about $1800 wort I have owned 1/2 dozen nissans, and I love my murano. At a routine (complimentary ) oil change I was told by Drew that my car needed about $1800 worth of work. Before I could even think he was simply trying to up sell me he told me it was ALL covered by my extended warranty. There was 1 part that could have possibly been deemed wear and tear, that I could have had to pay for, possibly about $300. I never was charged a dime because he went to bat for me and saw my situation through. Be SURE To Talk to Drew in the service department at Team Nissan in Manchester. More

Exceptional I purchased a Nissan Rouge from Team Nissan in 2014 and I am in love with this vehicle. I am a Nissan Owner for life! The Sales Team was amazing last I purchased a Nissan Rouge from Team Nissan in 2014 and I am in love with this vehicle. I am a Nissan Owner for life! The Sales Team was amazing last year when I bought the car, and the Service Department has been nothing but kind, friendly and accommodating during my service visits. I recommend Team Nissan to my friends and family all the time! Keep up the good work guys and gals. Sincerely, Customer for Life More

Very disappointed in the Service Center After reading all of the positive reviews for Nissan Manchester on this website, I was extremely disappointed with my experience at their service cent After reading all of the positive reviews for Nissan Manchester on this website, I was extremely disappointed with my experience at their service center. It was not my first choice, but the local dealer I was working with called Nissan, who assured them that they would fit me in right away with no problem. However, when I arrived it was frequently made clear to me that they were busy and I was an inconvenience. I paid $130 for a diagnostic fee, and they were still unable to clearly state what was wrong with the vehicle and I felt they were being purposefully evasive. I patiently waited for 5 hours until they finally found the time to look at my vehicle, but when I asked for a printout of the diagnostic report, they just kept trying to tell me that it wouldn't be useful for me, and "its 6:15 and we closed at 6:00 ya know.." I finally just left. The entire experience left me feeling very uneasy. My wife and I have always purchased Nissans, and have never had anything but exceptional customer service. Today however was extremely disappointing and I will not be going back to this location, or recommending it to anyone else. More

This is by far the WORST service center in New Hampshire. The so called service manager obvisously learned his customer service skills at Moron University. My wife was just in there for a new battery and bat The so called service manager obvisously learned his customer service skills at Moron University. My wife was just in there for a new battery and battery cable, everything else on the car worked flawlessly prior to this appt. Upon picking the vehicle up the rear door locks did not operate at all. When she brought the vehicle back (less than an hour later), they demanded a diagnostic fee of $130!! The car just pulled out of the bay and you want to charge $130 to open the hood again and decide what to fix that you clearly broke! Needless to say the manager spoke to my wife like she was a moron and refused to help her. If possible, avoid this place at all costs if you value your money and like to be spoken to with respect! More

I had an appointment this morning to have my front rotors replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10 replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10:30, I looked out in the service area and saw my car up on the lift with all four wheels on the floor and an oil drip tray underneath. At 11:00, I looked again and it was the same. At 11:30, I looked again and it was still the same. At 12:00, guess what? At around 12:10, the service advisor came out and told me I needed rotors and pads on all four wheels. Two hours the vehicle has been there and no one's worked on it. When I asked why It took two hours, I was told it was because he couldn't get anyone one over there two look at. It would be 2-3 hours more and $600 to fix it. At this point, I have gone over the edge. Why take an appointment when you don't have the staff to do the work. If this was a one time thing, I would understand, things happen. This has happened before. The good thing was, the salesman that sold me the car came over when I was having a heated discussion with the advisor and saw all of it. I told the advisor to put everything back together, I was taking it somewhere else to have it repaired. After all of that, the advisor shows me the Multi-Point Inspection Report and tells what I'll need at 60,000 miles. Do you honestly believe I'm going to bring it back there? Are you mental? When I got home I looked at the report again and noticed the section under brakes, had check marks in the column under "May Need Future Attention". Why are you telling me I need pads if that's the case? I've purchased 8 Nissan vehicles since 1995. I will probably buy more but never, ever again at Team Nissan. It's too bad because I really liked one of the sales guys there but the biggest part is service after the sale. More

I stay with Team Nissan becuse of their great Salesmen and FANTASTIC service department. Jarret knows me by name and has always treated me like I was a family member or friend. No matter what happens, I k and FANTASTIC service department. Jarret knows me by name and has always treated me like I was a family member or friend. No matter what happens, I know Jarret (Team) will take care of me in a friendly honest respectful manner. It is the relationship I feel I have with Sale/Service that keep me as a customer. I have bought 4 cars there since 2002 and am looking there now for my daughter. I have also had many friends, through my reccommendations, purchase vehicles at Team. There are many place that have car models I am interested in, but I wouldn't leave to Customer Service and piece of mind i get from Jarret (Team). Thanks, Glen Fullerton More

Team Nissan has been the best dealership I have ever done business with. I have done three sales with Rob Miller and even when my fiance and I move to MA., we will continue to buy cars from Team Nissan in N business with. I have done three sales with Rob Miller and even when my fiance and I move to MA., we will continue to buy cars from Team Nissan in NH. Dan in service has done evrything I have ever asked of him when it comes to servicing my 350Z. Even on short notice, he always gets me in. Even when the bill comes in a little high, it doesn't seem that bad because I know its going to be done right everytime and if something goes wrong they fix it with no issues. When we move to MA., I will still drive up to NH to get service done on my car. Team Nissan is GREAT! More

I am a long time Peters auto center customer, however after John (service manager) left peters and went to Team the Peters service dept fell apart. I heard John was at team so i travel the extra distance after John (service manager) left peters and went to Team the Peters service dept fell apart. I heard John was at team so i travel the extra distance for the great service. Jarrett was my advisor he was polite and very helpful. Jarrett informed me of a open recall on my vehicle and got it taken care of right away. i highly recommend Team Nissan in manchester nh. they make sure your up to date on your maintance and always take the time to listen to you. More