Team Mazda

Above and beyond I would like to thank the Team Mazda Subaru staff members for making our car buying experience a pleasure. On July 12, we brought our two daughters in I would like to thank the Team Mazda Subaru staff members for making our car buying experience a pleasure. On July 12, we brought our two daughters in to Team Mazda Subaru help them purchase their first cars. If the initial purchase was our entire experience, we would have been thrilled. We had two cars that worked for our daughters and we had a very positive experience. I would have recommended Team Mazda Subaru, and may have returned to purchase another car. However, what happened next is why we will only go back to Team. When we arrived home, we decided to take Fallon’s car to the grocery store. As we drove to the store, there seemed to be an issue with the transmission. This did not occur before we left the dealership. It seemed to sputter between 2nd and 3rd gear. It happened all the way to the store and all the way back. We had purchased the bumper to bumper warrantee, and Fallon is leaving for college in three weeks, so we decided to take it back to Team to see if they could check it out. Loren and Fallon took it back to Team. It was a Sunday and there wasn’t anyone in the service area to look at the car, so they took the car and gave us a loaner to use until they looked at her car. On Monday, the mechanics looked at the car and agreed something was wrong with the transmission. So they made an appointment with Ford to take it in and have them look at the transmission and fix it. As it turned out, this was an issue with the Ford Fiesta. After Ford looked at it, they said it would be a 15 to 20 week wait for the parts to fix the car. Fallon was leaving for school in 3 weeks. Team shared with us that they were willing to arrange for a rental car for the 15 to 20 weeks. Loren reminded them that Fallon was going to school and did they want her to have a rental up in Moscow for up to 20 weeks. The team at Team met and discussed this situation. No one wanted Fallon to drive to school in the car we purchased, and the rental didn’t seem like the right decision as well. They decided to void the first purchase and help Fallon get a different car. We went back to Team on Sunday, July 19th. They had three cars for Fallon to choose from that met her criteria and was in her price range. Ironically, they had a second red 2013 Nissan Altima for Fallon to test drive. They sold this car to us for the exact same price they sold us Isabella’s car – and we had a trade-in for Isabella’s car. Fallon’s payment was a little higher than the original car, but this was a safer car, dependable, and something she will want to have even after she graduates. Mr. Rodriguez made the signing of the paperwork a pleasure for the second time. He had even found a better rate for Isabella’s loan. We would like to thank Aaron Ulrich, the general manager that made this possible. Team Mazda and Subaru could have made us wait 20 weeks for Fallon to have a car that works because that is the car we purchased; however, they wanted her to be in a car that was safe, dependable, and wanted to be sure she was satisfied with her car. Aaron Ulrich, Ruben Rodriguez, and Rob Rapp made sure we were satisfied with our purchases and that the girls had safe, dependable cars to drive. We appreciate all they did for our daughters. More

Kind and Compassionate Dealership My experience with the people over at Team Mazda Subaru was incredible. From the start, Rob Rapp, the salesman assigned to us was incredible. He made My experience with the people over at Team Mazda Subaru was incredible. From the start, Rob Rapp, the salesman assigned to us was incredible. He made sure my parents were informed, as well as my sister and I, who were both trying to buy cars. He was kind, understanding and a dream to work with. He got us both in cars with reasonable payments that day. Unfortunately the car i bought had a transmission issue. Instead of the dealership washing their hands of it and letting me have a broken car, they chose the higher road. There were not happy because I was not satisfied, and they wanted to make sure I had a dependable car that would take me to college, and would give me no problems. So, the took the car I bought back, and helped me get a different one. They made sure it would be something I could afford, and a car I love.. I am so so thankful for all for them, their hard work, and their dedication to customer satisfaction. They have gained a few more life long customers. And I highly recommend them. Thank you Rob, and the entire staff at Team for making my first car amazing, and the experience even better. More

Amazing service I would like to say I was extremely impressed with the service we received at team Mazda. We thought it was not gonna happen and they pushed all day a I would like to say I was extremely impressed with the service we received at team Mazda. We thought it was not gonna happen and they pushed all day and made it happen for us. And put us into an amazing car I can't say thanks enough :) More

Love my Mazda 3 !! after an extremely "long, upsetting and exhausting" search for a new vehicle ... I was led to Team Mazda. to find my "Dream Car" ... starting with the after an extremely "long, upsetting and exhausting" search for a new vehicle ... I was led to Team Mazda. to find my "Dream Car" ... starting with the assistance of Robin, she "took my car search dilemma" and turned my negative into a POSITIVE. I'm 69yrs old and NEVER purchased a car for myself, They did for me what my husband (RIP) did for me in 44 yrs of marriage, they made my purchase experience a STRESSLESS one. Thank You, Robin, Alex and Jason ... Thanks to the outstanding help from Jason (up and beyond the call of duty)! and Alexander and Robin (what a TEAM), I drove off in my beautiful Mazda .... got the best deal from TEAM, over all the other dealerships .... and I think I was at every other one of them More

Met our needs My husband and I just purchased a Dodge Journey from TEAM. We needed a vehicle that would be easy for my husband to get in and out of. We also needed My husband and I just purchased a Dodge Journey from TEAM. We needed a vehicle that would be easy for my husband to get in and out of. We also needed a vehicle that would make it easy to get our scooter in and out of. Forrest and Jake bent over backwards to help us find the right fit for our situation. Thank you! More

Bought 2 cars in one month! Love my 2008 Subaru outback, but was time to trade it in. Gil was Awesome helping me find my new Subaru Crosstrek. I have been planning on buying a Love my 2008 Subaru outback, but was time to trade it in. Gil was Awesome helping me find my new Subaru Crosstrek. I have been planning on buying a car for my Daughter going off to college and had just been putting it off, but Gil was so amazing that we headed in and again Gil was helpful, friendly and we now have a great car for my daughter that is reliable, great gas mileage, super cute and the payment we wanted. Rubin is also Wonderful walking you though all the paper work! Thanks Gil, Rubin and Team Subaru! More

amazing experience Got an amazing deal at Team when no one else could help. I couldn't have asked for a better experience in buying my first car at a dealership. I'd hi Got an amazing deal at Team when no one else could help. I couldn't have asked for a better experience in buying my first car at a dealership. I'd highly recommend going and seeing the friendly and extremely helpful team they have. More

Amazing Service and superb staff! What can we say, the advert is 100% accurate, they got us our car, our case was a real nail biter at first, but they knuckled down and were able to wo What can we say, the advert is 100% accurate, they got us our car, our case was a real nail biter at first, but they knuckled down and were able to work with us, found us a borrower and boom 5 hours later, we drove out of their lot keys in hand and we absolutely love our car, I couldn't have asked for any better! big shout out to Jake, Joel and Candace! Couldn't have done it without you guys! Not to mention the awesome service we got after purchasing , no questions about it, bit of a fair wait but totally worth it, their guys down in services are legit and know their stuff, they'll get you up and running no matter the trouble. Thanks Team, thanks for everything. You guys rock! Highly appreciate everything you've done for me and my husband, wholeheartedly. R+M x More