Team Kia Of Bend

We’ve had two very disappointing experiences with the Service Department at Team Kia of Bend. During the week of August 27th, 2012 I brought my car to Kia of Bend for service. My husband and I were le Service Department at Team Kia of Bend. During the week of August 27th, 2012 I brought my car to Kia of Bend for service. My husband and I were leaving on our honeymoon road trip September 1st and wanted to make sure my 2005 Kia Sorrento was in tip-top shape for the journey. Service went ?ne but after retrieving my car and driving home I noted the engine overheating and coolant spraying inside the engine compartment. I returned my car to Kia and after inspection was told my radiator had a faulty part. This explanation surprised me greatly since there were no issues with overheating or coolant release prior to the service provided by Kia of Bend. My husband and I were told that if a replacement part could not be found locally my car would not be ready for our honeymoon in 2 days. Very upsetting and unwelcome news as I'm sure you can imagine. A day later Kia advised my husband that instead of a faulty radiator part, a hose had not been reconnected properly after my car was serviced. While I was very pleased to have my car returned quickly I was very unhappy about the stress caused by this oversight. Moving forward to April 29th, 2013 I was shopping for new tires and decided to give the Service Department at Team Kia of Bend another try. Initial tire quotes and service cost at Kia were out of my budget, however after researching on my own and returning to Kia the service manager Gordon Toll successfully matched competitor pricing and ordered the tires for my car. I was told I would receive a call to set up a service appointment once con?rmed my tires would be available for shipment. Three days went by and I did not receive a phone call from Kia. I called on my own and was told Kia planned on contacting me when the tires arrived and apologized for the confusion. Assuredly this is NOT what I was told initially. My tire service was scheduled for May 8th, 2013 and was completed satisfactorily. My husband paid for the service, picked up my car keys from Kia, came home to get me, and then returned to Kia dropping me off so I could drive my car home. When I opened my car door the driver's side seat was laid nearly all the way back which was immediately evident as I normally have it quite upright while driving. This struck me as odd since normally a car is returned to "arrival" condition after service. I then tried to raise the seat back and nothing happened. At this point Service was closed for the night and no one was available to help. I left my car and was assured Service would look into the problem contacting me on May 9th. May 9th I called Kia because no one had contacted me by 9am and was told the seat switch was faulty. For a second time I brought my car in with no prior problems, and after dropping it off for service the seat switch was faulty? First, I would like to know why the seat issue was not investigated prior to my car being ready for pickup. I do not believe for a moment that no one noticed how far the seat was laid back. In fact, Gordon Toll told me the seat was laid back because the technician working on my car May 8th was tall. Did he not try to raise the seat? Unlikely. Service managed to raise the seat for me allowing me to drive my car and I was quoted $200.00 for a new seat switch plus $75.00 labor/installation. Frustrated I simply asked for the part to be ordered and was told I would be contacted when it arrived to schedule installation. As of two weeks later, we have yet to hear from Kia. It's frustrating enough ?nding out I have to pay for something which worked ?ne when I left my car in Kia's care but then to be blown off with no contact after I've agreed to give Kia MORE of my business?? Beyond frustrating and very poor customer service. I made a conscious choice in purchasing tires from Kia of Bend even after my less-than-pleasant initial experience in September 2012. Having this second experience handled so poorly makes me realize I made the wrong decision in choosing to bring my business to Kia of Bend. More

Great service really helpful and personable! Totally recommend using Derek! They really worked with us to get the financing we needed even with our bankruptcy. recommend using Derek! They really worked with us to get the financing we needed even with our bankruptcy. More

Larry was just the right mix of friendly, informative and business-like. He and other members of the staff made the entire process one of the most pleasant vehicle purchases I've had so far. The effort made business-like. He and other members of the staff made the entire process one of the most pleasant vehicle purchases I've had so far. The effort made to ease my concerns regarding finances was much appreciated. After meeting the folks in both the parts and service departments, I look forward to future visits as I maintain my new 'baby'. :-) With much appreciation....K.Doyle More

Dave is awesome! He Found us exactly what we wanted at exactly the price and terms we needed. I was amazed at the easy transaction...it went seamlessly! Derek explained every little detail about the car a exactly the price and terms we needed. I was amazed at the easy transaction...it went seamlessly! Derek explained every little detail about the car and was so kind! I love my car and I loved working with this dealership and these two gentlemen! I will be back when I need another and I will tell ALL my friends to head to Team Kia in Bend! Thank you thank you thank you!! :-) More

Brian and Joel worked really hard for us and made us feel like they were on our team no matter what! Had tremendous patience and gave us what we needed! like they were on our team no matter what! Had tremendous patience and gave us what we needed! More

I was treated extremely well by Derek and would recommend Derek and the Team Kia dealership to everyone. They were wonderful to me and bent over backwards to really get me what I wanted. Derek and the Team Kia dealership to everyone. They were wonderful to me and bent over backwards to really get me what I wanted. More

A truly enjoyable car buying experience and working with Linda Lee was great. Everyone at Team Kia was very friendly and made our purchase go smooth. Linda Lee was great. Everyone at Team Kia was very friendly and made our purchase go smooth. More

Thank you Joel and Larry for giving me more than expected for my car. You made my move much easier. It was a painless transition. for my car. You made my move much easier. It was a painless transition. More

We had the best buying experience, Derek was very friendly and helpful, the best salesman we have ever worked with. I've already recommended him to my friends, family and coworkers. friendly and helpful, the best salesman we have ever worked with. I've already recommended him to my friends, family and coworkers. More

Rusty and the rest of the dealership made my dreams come true after coming in for a horrible repair we decided to once again buy from them as the truly care about the customer rusty even loaned us his csr t true after coming in for a horrible repair we decided to once again buy from them as the truly care about the customer rusty even loaned us his csr to go to luch so that my new baby didn't have to be in the weather .rusty trefry was insrtamental in helping and making the sale possible everybody should visit him More