Team Honda

A Basic Oil Change Their techs can't even replace all the oil pan access cover retaining screws after a basic service. They also charged me $25 in shop supplies for an o Their techs can't even replace all the oil pan access cover retaining screws after a basic service. They also charged me $25 in shop supplies for an oil change and transmission fluid exchange. Service consultant Amber didn't even say hello after the service manager brought me to her desk. She had an attitude. Ridiculous, totally novice mistakes. More

Great service department Have been going to Team Honda for 5years and they have always serviced my CRV. They do great work. Never had a problem with the dealership. Have been going to Team Honda for 5years and they have always serviced my CRV. They do great work. Never had a problem with the dealership. More

worst car purchase experience EVER have asked you several times to remove us from your email list. there is a reason we have not been back for service, we use a different dealer for our have asked you several times to remove us from your email list. there is a reason we have not been back for service, we use a different dealer for our needs on the civic. if anyone is considering a purchase from team, be warned. we purchased 3 vehicles from them in a little over a year as i tend to be loyal. when a leased car was totaled by a hit and run driver we were told "you can get a new car, and with hondas gap coverage there will be no out of pocket expense to you" sounds fine, until about a month later we get an invoice from honda for 500.00. i call the salesman who passes me off to finance, who gives me the answer of (and i quote) "oh well". real nice. 500.00 isnt a ton of money, but the fact it was a joke to them got me upset. the bottom line is, in the year or so since then i have helped my sister (who was ready to buy from them) and 2 sons buy cars from other dealerships in the area. last friday our 3rd son bought a used car as well (you guessed it - went to highland). our cars lease will be up soon and no way we will go there. so, for 500.00 you have cost yourselves 3 new sales, 1 used sale and a potential lease coming up. hope it was worth it. More

Unbelievable. First, the sales guy agrees to a price $800 under sticker. Then the finance guy says he can't do that, but on "good faith", he'll take off $300. But h First, the sales guy agrees to a price $800 under sticker. Then the finance guy says he can't do that, but on "good faith", he'll take off $300. But his tricky xxx still tacked it on in an offer listed as optional- that he didn't make sound optional, as he had us sign things. Then, he tacks on another near $3000 for a warranty package that he verbally described as "something Honda does", not something we pay for. So, instead of paying sticker price minus $800, we paid sticker PLUS $3000. More

Taylor in service department is awesom My car broke down on a business trip and was towed to the dealership after hours. Taylor made sure I had a rental car waiting and took amazing care of My car broke down on a business trip and was towed to the dealership after hours. Taylor made sure I had a rental car waiting and took amazing care of me!! More

Steve Sendejas is Top Notch! Steve is not only passionate about meeting the customer's needs, but also very competent. I appreciate his listening skills and efficiency in regards Steve is not only passionate about meeting the customer's needs, but also very competent. I appreciate his listening skills and efficiency in regards to the entire experience. Thanks Steve! More

Worst customer service! I was lied to! I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When we got there at 6 we were told that Steven had left an hour earlier. After about a half an hour someone else came to assist us and told us that he was going to look for the keys. After about 20 minutes of waiting we try to figure out what is going on and were told that they have to get the manager to find the keys. Another 20 minutes goes by and then we're told that the car we had made an appointment to look at was not even there because it was supposedly being detailed. We comfronted the manager about it who was extremely rude and after arguing with him he told us that they would give us a really good deal on another used car. We looked at a Honda Civic which was $3,000 more at the dealership then it was online & weren't impressed. We waiting another 30 minutes for someone to come tell us that they would only take $200 off of the price & they would not finance it. Everyone at this dealership is extremely rude and unprofessional. Won't ever go there again. More

I DON"T LIKE CAR DEALERS Let me start by saying that I don't like going into car dealerships; it's like you are a piece of fish at a Seagull convention.. Team Honda broke tha Let me start by saying that I don't like going into car dealerships; it's like you are a piece of fish at a Seagull convention.. Team Honda broke that mold. Went in to look at a cheap used car for my son. No pressure up sell. No look over here. Straight forward and down to Earth. When it look like we were going to have to postpone and further dealings, they didn't block the exits. Instead it was "give us a call when you are ready." We left - got about 1/4 of the way home, and they called to ask if the dropped the price and deal would it be workable...Yes! Deal done. Bug xxxxxxto Kevin S. and Marvin W. - made me like car dealerships...at least Team Honda More

Extremely Helpful My car broke down the afternoon before I had to drive 12 hours to get back to school. I came to this dealership looking for something that I could get My car broke down the afternoon before I had to drive 12 hours to get back to school. I came to this dealership looking for something that I could get fast and affordable. The people here were really helpful and did not try to take advantage of my desperate circumstances. I got a good really good deal on a used car and got it really fast. I would certainly recommend this dealership again. More

Loved Team Honda I found the experience very good - Daniel Guerra (saleman) was very patience with and helpful to me. I would go back to buy again. Hopefully the s I found the experience very good - Daniel Guerra (saleman) was very patience with and helpful to me. I would go back to buy again. Hopefully the service will be just as good. More