Team Honda

I am writing this because I sent a dear friend of mine to see Steve Whaley, Internet Manager today. I had to make sure he was aware that he needed to clean and sanitize his area and the vehicle before she a see Steve Whaley, Internet Manager today. I had to make sure he was aware that he needed to clean and sanitize his area and the vehicle before she arrived. She is a cancer patient and needed to make sure of this. I contacted him and he made sure that he understood and followed protocol. Well, my friend drove off in the exact car, color and trim level she wanted. Thank you for going above and beyond Steve, you are amazing. More

Advisor, Amber Basile , only informed me of the recommended repairs via a web link. I was shocked to find out that the lights on the dashboard were still on. When I asked about the lights, she sai recommended repairs via a web link. I was shocked to find out that the lights on the dashboard were still on. When I asked about the lights, she said I refused the repairs. She NEVER talked to me about the pros and cons of getting the recommended repairs like Honda service departments usually do. I paid for a diagnoses test but Ms. Basile did NOT bother to explain what was found until I complained about the lights. I have contacted America Honda to see if Honda has lower their standards. More

I'm writing with a review for the service department. Being in a vulnerable age group, I have been dreading taking my CRV in for its recommended service appointment due to COVID concerns. I did not want Being in a vulnerable age group, I have been dreading taking my CRV in for its recommended service appointment due to COVID concerns. I did not want the anxiety and exposure, but also wanted to get the service done before later in the fall or winter. I voiced my concerns to the gentleman who answered my call, and he recommended scheduling the first appointment of the day. I just returned and can honestly evaluate my experience as EXCEPTIONAL. Everyone I saw had masks on, hand sanitizer was readily available at every door and throughout the building, coffee and treats and the children's books/toys had been removed. The two men I dealt with, knowing my concerns, expedited sign in and check out quickly so I had minimal exposure. Overall, I am impressed they heard my concern and worked as best as possible with me to respect my situation. Thank you so much! Mary L. Hobart, IN More

Free oil change turned into 407.00 of bogus service I refuse I went to get a free oil change and tire rotation the dealership sent to me, not having any issues with car, just time for oil change. While my HRV W I went to get a free oil change and tire rotation the dealership sent to me, not having any issues with car, just time for oil change. While my HRV Was in garage they come to me and say I need my tires balanced and a front end alignment and Differential exchange in rear and the cabin filter was falling apart. Thankfully I am somewhat knowledgeable about cars, nothing on the inspection indicated an alignment or balance was necessary. The vehicle is 2 years old with 15,000 miles. The tire tread depth is even, the tread and wear is good. No shaking, drives in a perfect straight line when hands taken off steering wheel, for quite a distance. There are absolutely no issues or leaking of differential fluid, no indications of any issues there and if the cabin filter truly is falling apart I would not want another from Honda. I thought very highly of this dealership until this incident. Not sure I could recommend this dealership to anyone. They could not answer me when asked why they said all this work was necessary. More

Unprofessional salesman Salesperson Kevin Stanzione stomped away from a sales conversation we were having when he didn't like my reply to his offer. He acted like a child. Salesperson Kevin Stanzione stomped away from a sales conversation we were having when he didn't like my reply to his offer. He acted like a child. He said, "That's all" and stomped off to the car and drove off. I've never had an exchange that was so juvenile and unprofessional in a business setting. He is not a good ambassador for the dealership. I would have purchased the car if he would have handled himself in a professional manner. He needs some mentoring and people skills. Like another reviewer, stay away... More

I was driving home from Ohio to Iowa. My civic si broke down so i had to take it to the nearest honda dealer. Team honda help me fix my civic si. Excelent work & professionalism. Their mechanic is very hon down so i had to take it to the nearest honda dealer. Team honda help me fix my civic si. Excelent work & professionalism. Their mechanic is very honest by showing me & explaining to me the problem & showed me how he fix it. Team honda is the place ro be. Their honesty and professionalism surpass my expectations. I highly recomment team honda. Its more than 5star for me its a 10. Special thanks to service guy & the mechanic that fix my car. I apologize i forgot their name. Thak u guys for fixing the clutch on my civic si. Its been running smoothly👍👍👍 More

Great sales, great service, great car. I bought a 2004 Mitsubishi Endeavor for under $5000 for one of my kids. This vehicle is so clean, l was shocked. I asked them to put it on a lift to I bought a 2004 Mitsubishi Endeavor for under $5000 for one of my kids. This vehicle is so clean, l was shocked. I asked them to put it on a lift to view the undercarriage, and to my surprise it looked as good as the top. I did notice there was a typical problem with the timing belt, and they had their master mechanic look at it. He changed the timing belt and tensioner within a couple of hours. The SUV looks and runs fantastic. Hats off to Kevin Frazier in sales (Tall Kevin) and Ivy Sanek in service. (And the Master Mechanic Jason) I bought a vehicle under $5000, and was treated 10 times better than the service department at Gurley Leap Mercedes. (With a new Mercedes) More