Team Honda

I was attending my biennial workshop in Valparaiso, and on a free day excursion my brake pads suddenly became an issue. I have always seen Team Honda on my drive in to Valpo and wanted to stop by to have m on a free day excursion my brake pads suddenly became an issue. I have always seen Team Honda on my drive in to Valpo and wanted to stop by to have my annual check up and other details, to take advantage of my time in the area. Full disclosure: I've always been hesitant and outright resistant about car help (original dealerships, Midas, et. al.) simply because while my 2003 Element is in pretty good condition even at 106K miles, but there *always* seems to be problems that are discovered and which end up costing me lots of money. I had no choice on Thursday July 6, 2023. Tyler took my call, and asked me to get the car in as soon as possible so an estimate could be done. On my arrival around 11:45 a.m., I explained how it was my penultimate day in the area, I had to return to Chicago the next day (Friday morning) and still had to take others to O'Hare and Midway airports! Time was of the essence. I got a text message report a few hours later showing what had to be done, which parts had to be obtained. Tyler was exceptionally professional, courteous, and forthright about costs as the situation became known. With my ok of the job, he went OUT OF HIS WAY to fulfill the job. He said it could be ready by Friday noon, but by Thursday evening he and his team obtained the needed parts and - because I happened to catch the service center as it was caught up with work - was able to finish it by 7 p.m., ready for pick-up the next morning as early as opening time! Underpromised: over-delivered!!! I was so relieved and absolutely delighted with the service done by Team Honda Service Center! Being away from home and having a mechanical matter and time constraints could have really been stressful. But Tyler and Team Honda really came through. PLEASE KNOW OF MY HIGHEST POSSIBLE PRAISE AND THANKS FOR TYLER BROWN AND HIS TEAM! They were absolutely great, and justify my trust in Honda to begin with. I hope Tyler and his team get the proper recognition and appreciation for upholding the Honda product and service reputation we not only expect, but rely upon! More

Worst customer service: We have a mechanical problem with our SUV and were informed by several people and the emissions facility that this is a Honda issue and it should be recalled. When we called Te with our SUV and were informed by several people and the emissions facility that this is a Honda issue and it should be recalled. When we called Team Honda, one of the service reps treated my daughter with rudeness and disrespect. I’ll quote her, You’re on your own. So I called at least 7 times in the past week, asking to speak to the General Mgr. or the Assistant Mgr. and we were told they would call me as soon as they are available and this must go through them. Both have ignored my messages and I know they received them because I was informed by sales who delivered them. We should not have to pay as we have an extended warranty for an issue that is a failure on Honda’s end. Your General Manager can’t take a few minutes to speak a customer? This is no way to treat customers, my regret is that we bought a vehicle from you-shame on you Team Honda. More

This morning my car alarm would go off every time I opened my door, closed it, or even started it. Nothing would stop it. I’m a 20 year old girl with no car experience. I asked if they could help in an opened my door, closed it, or even started it. Nothing would stop it. I’m a 20 year old girl with no car experience. I asked if they could help in any way and they were quick to try and help with no price to do so. After balling my eyes out, they did nothing but care for me and make me feel better! I am just very appreciative & am thankful for the staff who helped calm me down. More

I made an offer to them on a Saturday about 3:30. I still didn't get a response until about 3:30 the following Thursday that they sold the car. Not very impressed with them I still didn't get a response until about 3:30 the following Thursday that they sold the car. Not very impressed with them More

Alvarez was a good salesman. Great person in general. Felt very comfortable buying from him. He really went to bat to help me get the car I wanted! Great person in general. Felt very comfortable buying from him. He really went to bat to help me get the car I wanted! More

This was my first experience with this dealership and I was pleasantly surprised. No hard sell tactics. Mike Clark was my Sales associate. He was great. Very personable and knowledgeable. The business/fina was pleasantly surprised. No hard sell tactics. Mike Clark was my Sales associate. He was great. Very personable and knowledgeable. The business/finance associate was also great. He took the time to explain everything which I appreciated. Great overall experience! More

Dealer didn’t have a clear title. Deal fell through. Didnt learn this until night before I was going to pick it up. Everything was fine up to this point. Deal fell through. Didnt learn this until night before I was going to pick it up. Everything was fine up to this point. More

Under the direction of a newer GM (Jack Meyers), Team Honda was great to work with. Great salesperson (Caleb) and had a great experience with Glen in finance. Seems like a different place (in a good way) Honda was great to work with. Great salesperson (Caleb) and had a great experience with Glen in finance. Seems like a different place (in a good way) than it was a couple years ago. I would definitely buy from Team Honda again. More