Team Gillman Mazda

Warranty/Customer Service I'm new to Mazda, as an owner. So, I'm not familiar with reliability and build quality. Upon recommendation from a friend, I decided to give Mazda a s I'm new to Mazda, as an owner. So, I'm not familiar with reliability and build quality. Upon recommendation from a friend, I decided to give Mazda a shot. Recently, while driving on the highway, with no obstacles, debris, etc., (nor collision with any other vehicle or obstacles), I heard the sound of something instantly separating from my car! Upon further inspection, I found that my rear passenger wheel well trim had come off! When I took it to Munday Mazda, they initially could not authorize warranty replacement. However, Rich helped me. He personally provided shuttle service to my job. After consulting with "upper management ", they graciously provided warranty replacement for the part. When I brought the vehicle in to be serviced, they had the work completed in an hour or less! Overall, I'm satisfied with my experience. Especially, being a new customer to Mazda. Thank you Rich, and Munday Mazda! More

Amended review of Service After an initial issue with a remove and replace of my dash, improper function of my CD changer had been noted. This issue was dealt with in an excell After an initial issue with a remove and replace of my dash, improper function of my CD changer had been noted. This issue was dealt with in an excellent fashion, and I would recommend anyone else to experience the wonderful service of Monday Mazda!!! More

Super helpful I walked in was greeted by wolf Zion and was taken care of immediately I was late to work but it was worth every second I walked in was greeted by wolf Zion and was taken care of immediately I was late to work but it was worth every second More

It was anecdotal. I'd go to Munday again for another car if I'll have to sometime soon. Honest folk, very informative and never made me feel pressured at all. They u I'd go to Munday again for another car if I'll have to sometime soon. Honest folk, very informative and never made me feel pressured at all. They understood my circumstances when only being able to call back about a car query after work hours, understood our travel time during evening rush hour and catered to us at such a late hour up until closing. We even had a follow up email regarding our concerns. Not bad. More

Best car buying experience ever! Car shopping/buying can be though, especially if you are aware it's most definitely time for a new vehicle, but just can't decide what vehicle to sele Car shopping/buying can be though, especially if you are aware it's most definitely time for a new vehicle, but just can't decide what vehicle to select next. Considering that I am highly an over thinker, I was expecting for my car buying experience to be sort of difficult. To my surprise it was all the opposite. I was fortunate enough to have Jhon Francois assist me and he really went above and beyond in every aspect. He really took the time to get to know what I liked and needed and was extremely patient and knowledgeable. He thoroughly explained all my options and helped me find the perfect vehicle that not only suits my personality, but my budget as well. He worked long and hard to meet every single expectation and need I was looking for in a vehicle. He made my car buying experience not only easy but fun as well. If you are considering purchasing a vehicle, I highly encourage you to come to Munday Mazda and pay Jhon Francois a visit. You are guaranteed to walk out feeling accomplished and happy with your new vehicle and having received the best possible assistance with your car search. More

Go somewhere else that cares about their customers. I would highly recommend that everyone find a different location to do business, and to not go to any dealership owned by Group 1 Automotive either. I would highly recommend that everyone find a different location to do business, and to not go to any dealership owned by Group 1 Automotive either. When we had a problem with unmet expectations at Munday Mazda, the service department refused to try to help us reach a solution and sent us to the sales department for help contacting the dealership owners, Group 1 Automotive. It has been a month since we began seeking a solution, and the dealership will no longer return our calls, presumably because they have not heard from Group 1 Automotive on the matter. We also reached out to Group 1 Automotive a month ago, and they have NEVER returned our calls or responded to our email. It appears to us that Group 1 Automotive is not concerned about customer service, and if there is a problem with something at their dealerships, the dealership is completely unable to address the concern themselves. I am shocked at the lack of support Group 1 Automotive seems to provide for their employees and the complete lack of effort to reach out AT ALL regarding our problem. More

best dealership They are always so helpful & go out of their way to make sure you get the best car & best deal. Have been going here for 17 yrs. They are always so helpful & go out of their way to make sure you get the best car & best deal. Have been going here for 17 yrs. More

Purchase of my new Mazda I recently purchased my third vehicle from Munday Mazda and each experience has been wonderful. The staff are very professional and down to Earth! O I recently purchased my third vehicle from Munday Mazda and each experience has been wonderful. The staff are very professional and down to Earth! Our sales representative, Marcos Martinez, was also very knowledgeable about the vehicle we purchased and spent lots of time showing us the new features. Just wonderful!! More

Disrespectful Old School Sales Dance James Jackson - General Sales Manager I thought I would follow-up on my experience Wed evening. We came by earlier in the day and test drove a Mia James Jackson - General Sales Manager I thought I would follow-up on my experience Wed evening. We came by earlier in the day and test drove a Miata and the team was attentive and supportive without being over bearing. After a few other stops we decided that we would look into making a deal so we used your trade-in tool on my dodge and even made the effort to go to the DMV and get a replacement title for my wife's Smart car since your salesman suggested bringing both cars as trade. You probably remember us now. We did our research and were prepared. Despite that and expressing my concern that I did not want to go through the sales dance, that is exactly what happened. Multiple offers Sales Manager, coming by and then you joining us. Taking my Challenger in the back and even coming back regarding over spray. Finally the classic offer after we exit tactic. To be honest in my opinion this was truly insulting and a very inefficient way to operate. I have bought and sold many cars and this was my worst experience. Finally, I went to another dealership and was treated up front and with respect. I received very close to what I originally proposed to your team as trade in value for my vehicles as the FIRST offer in cash even without a purchase and I will be purchasing a vehicle, but definitely not from your team. I hope you consider reassessing how, in the future, you approach different types of customers and your sales approach, but clearly that's your choice. More

Excellent Customer Service! I was interested in purchasing a used vehicle and the Munday Mazda sales team went hard to work for me. My sales representative, Darrel Randle, took c I was interested in purchasing a used vehicle and the Munday Mazda sales team went hard to work for me. My sales representative, Darrel Randle, took care of me from start to finish and never pressured me. He kept everything real and to the point and was also very personable. He truly took care of me. I would highly recommend Munday Mazda purely for how awesome the staff and my sales rep took care of me! More