Team Gillman Honda North - Service Center

Happy Honda Driver =) In the month of July 2014 I went to the dealership for an oil change. I was introduced to Lewis Byrd and mentioned my interest about a Honda Accord an In the month of July 2014 I went to the dealership for an oil change. I was introduced to Lewis Byrd and mentioned my interest about a Honda Accord and asked questions. Lewis Byrd was very courteous and knowledgeable and answered all my questions and concerns in a professional manner. I was unsure what I was looking for at first, but after speaking to Lewis Byrd, I was able to make an informed decision, thanks to his expertise. I would highly recommend friends and family to Lewis Byrd because he is very helpful. More

I had an argument with Mr. Sparks over a coupon left at home; he offered another customer a special treatment and extended a discount to him because he was an employee here at some point and he brings TWO home; he offered another customer a special treatment and extended a discount to him because he was an employee here at some point and he brings TWO cars for service; then he proceed to explain to me how he goes above and beyond to manage all the discounts and made a comparison with McDonalds to make a point about the coupons offered. Very dissapoint with the manager attitude. More

I had my 2007 Honda power steering fluid flushed. They broke my high pressure hose and then wanted me to pay for it. $600 . It wasn't leaking when I brought the car in. They waited until they were all fin broke my high pressure hose and then wanted me to pay for it. $600 . It wasn't leaking when I brought the car in. They waited until they were all finished with all the service work and then called me and told me that power steering fluid was squirting all over the place. I went down there to see for myself and it was NOT. There was a small leak they pointed to and then admitted that it was not leaking before they serviced it. They are responsible for the leak because they used too much pressure in the flush and they caused the leak. They refuse to do anything. At the very least, they should split the cost of the new hose if they can't determine that it was there before they serviced the vehicle. Another time, I had my oil changed and wondered why I had been waiting for three hours when my Honda pulls up with two female employees from the service department who get out with sacks of food from Burger King telling me that they just took my car for a test ride. Yeah, right. So, how did it go thru the drive-in at Burger King? Pretty smooth or what? I think they are crooked and take advantage of elderly women like myself (disabled veteran) and all those Colgate smiles don't put money back in my purse when they over charge for services by fifty percent in the first place. More

The service excellent. They are prompt and efficient. I really felt that they were concerned about my level of satisfaction with my car, and I left wtih a positive impression. really felt that they were concerned about my level of satisfaction with my car, and I left wtih a positive impression. More

Both the regular and express Service teams have always taken care of me, but without question, Desiree has gone above and beyond for me, and this is the sole reason why my rating for Honda of Spring Custo taken care of me, but without question, Desiree has gone above and beyond for me, and this is the sole reason why my rating for Honda of Spring Customer Service is Great! Desiree worked tirelessly to get my car serviced here recently... Making sure that the warranty company, the parts provider, and the rental car company did whatever necessary to make sure my car was not only repaired, but repaired right! She was very passionate in her pursuit to get it done, not allowing either 3rd party to cut corners or to short change me, and her desire to settle for nothing less than perfect is only second to my own. She treated my car like it was hers, with persistence and perserverance, and I will forever be grateful! Don't ever let her go! More

Desiree is always professional, upbeat and attentive. The dealership is convienient. Clean. Waiting area well maintained and well suited for any customers. I would recommend Desiree and Honda of Spring to dealership is convienient. Clean. Waiting area well maintained and well suited for any customers. I would recommend Desiree and Honda of Spring to all friends and family. More

Drew was awesome. He was very courteous and I was able to get my oil changed. My service experience on that day was great. Again, I only came in for an oil change. to get my oil changed. My service experience on that day was great. Again, I only came in for an oil change. More