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Team Gillman Honda North - Service Center

Houston, TX

4.9
345 Reviews

345 Reviews of Team Gillman Honda North - Service Center

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April 23, 2020

Awesome service from the sales dept to service department! You can never go wrong with Honda of Spring! I will definitely recommend their dealership to anyone! More

by SIMONIEMONE
Recommend Dealer
Yes
Employees Worked With
Denise Shattenkirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The reception is always sweet and helpful. She’s a very great asset to Honda., Keith Morris, Irshad Hussain, Donald Sparks
Apr 24, 2020 -

Team Gillman Honda North responded

Hello there, thank you for the kind words! We're happy to hear you had a positive experience with us. We can't wait to see you again.

March 19, 2020

Used Vehicles These people are “ROCK STARS”!! From the moment I walked, I was made to feel welcome. Sharon, my salesperson listen to what I wanted and what I wanted More

by nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Shattenkirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jackson, Neil Pratt
Mar 19, 2020 -

Team Gillman Honda North responded

Nancy, We appreciate you taking the time to write a review and sharing your positive experience with our Service Department, and with Denise, Jason, & Neil in particular. Glad to hear your vehicle is tuned up and back on the road in superb condition! We look forward to seeing you at the next oil change milestone.

August 01, 2019

Worst dealership in Houston The new car salesman will lie directly to your face about the services they sell. They will not honor warranty plans at all. Left my car in a total me More

by Honda of spring blows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Jackson, Jeff Nelloms
Aug 02, 2019 -

Team Gillman Honda North responded

Hello, Rest assured that we operate well within the scopes of honesty and integrity. I regret to learn that your experience has led you to believe otherwise. Your feedback is important to me and I would appreciate the chance to discuss it. Please email me at jjackson@hondaofspring.com when you can. Best regards, Jason Jackson General Manager Honda of Spring

Aug 02, 2019 -

Honda of spring blows responded

I have already dealt with you. After talking to you, I realized where all your xxxxxxx employees got their scam artist tactics from. You lied to me every step of the way. You are a terrible person. Its incredibly surprising that Honda motors would ever make you a manager. You arent fit to run a company. Seriously. after dealing with you and your dealership, I dont think ill ever own another Honda product ever. We got rid of that piece of junk CRV you sold us and bought a Toyota instead.

January 11, 2019

Worst service department ever I wouldn't buy it from Honda of Spring. I bought a car there and regret every moment of it. Neil the finance manager lied to us and told us if we bou More

by Hondaofspringsucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Jackson, Jeff Nelloms, Neil Pratt
August 14, 2018

Auto Service Help My battery died and erased all codes to my 2009 Honda Odyssey. I could not figure out how to input the codes after my battery was replaced. I took the More

by Carey785
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Davis
Aug 15, 2018 -

Team Gillman Honda North responded

Hi Carey, thank you for sharing your five-star experience with us! Elliot was happy to assist you with your situation. It's great to know that you enjoyed working with him. Please come back anytime if we can help you with anything else.

July 30, 2018

Overcharge and don’t dig deep Went for a fix of a sporadically starting pilot (don’t buy one buy toyota). Paid for xcessive for no fix. We’ll see what happens but not hopeful. Firs More

by Too many kids for this broken car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know all I know is that no investigation was done
Aug 01, 2018 -

Team Gillman Honda North responded

Hello, I regret to hear about any prices or service that did not meet your expectations and would appreciate the chance to speak with you and gather more feedback on the matter. When you get the chance, please email me at jjackson@hondaofspring.com with your preferred contact information. I appreciate your time and look forward to hearing from you. Thank you, Jason Jackson General Manager Honda of Spring

July 28, 2018

Sal Serna Parts Manager Recently, I had to get a few keys made for my honda odyssey. Normally this task is an unpleasant experience dealing with parts managers, and parts co More

by skim671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Serna
Jul 28, 2018 -

Team Gillman Honda North responded

Thank you for sharing your five-star experience with us! We're glad that you were impressed by the customer service that you received from Sal. He was happy to ensure that you were happy with your experience. Please come back anytime if we can assist you with anything else.

March 09, 2018

Superior Express Service I purchased a used car from a competitor and today realized they did not perform a service before selling the car to me. And yet a different dealersh More

by William18023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not get Joe's last name so I hope this is the right one. Serviced 3/9/18., Joe Hughes
November 29, 2017

Technician Tried To Sabotage My Vehicle!!!! I took my car in on 10/4/17 for an oil change. After not driving it for two weeks after that, I drove it for a couple of weeks and then my on 11/8/17 More

by gpowell55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Parron but she was the advisor not the technician
Nov 30, 2017 -

Team Gillman Honda North responded

Honda of Spring recommended coolant system hoses due to being worn, dry rot, and split. The work was declined by the customer and Honda of Spring did not or would not do work not approved by a customer which would include loosening, taking off or moving a clamp on a coolant hose. Honda of Spring gave several recommendation for needed maintenance work that was declined by the customer.

Nov 30, 2017 -

gpowell55 responded

Which one is it? "Did not" or "would not"? The point is the hose clamp was moved and my car has only been to Honda of Spring!!! So who moved the clamp? It wasn't me and it can't move itself. Maybe the technician moved it and forgot. Either way, it was moved and my engine could have been seriously damaged!!! And why did you mention the declined service? Is that why the clamp was moved and not put back?

Nov 30, 2017 -

Team Gillman Honda North responded

Technicians are not going to start work without authorization and did not and would not move the clamp.

Nov 30, 2017 -

gpowell55 responded

ALL LIES BY HONDA OF SPRING!!!! I have the paperwork from my visit and coolant hose replacements were NOT recommended and are NOT on the paperwork!!!! The technician moved the clamp and almost cost me my engine!!!! Notice that Honda of Spring STILL has NOT offered an apology!!! And I've been a FAITHFUL AND LOYAL customer!!!

November 13, 2017

Battery Replacement I had been having trouble with the battery on my 2013 Civic. I had to jump start it last week after the car sat idle of r a few months. I have been More

by StanMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Morris
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