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Team Gillman Honda North - Service Center
Houston, TX
332 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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332 Reviews of Team Gillman Honda North - Service Center
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January 11, 2019
Worst service department ever I wouldn't buy it from Honda of Spring. I bought a car there and regret every moment of it. Neil the finance manager lied to us and told us if we bou I wouldn't buy it from Honda of Spring. I bought a car there and regret every moment of it. Neil the finance manager lied to us and told us if we bought all their service plans we would be able to get loaners when ever needed. Had to go in for service and on the phone they said it would take less than 2 hours and I could take the shuttle and I told them I lived in Montgomery and they said it's fine. Got there and they said it would take a lot longer and the shuttle won't take me because it's too far so I'm stuck at the dealership. This place is a bunch of liars. Never buy a car from them. On top of that, their employee started cursing at me and then acted like nothing happened and got into my face like he was going to try and fight me. Then to make things worse, I get my car back with grease stains and a scratch in the door. More
by Hondaofspringsucks
Employees Worked With
Jason Jackson, Jeff Nelloms, Neil Pratt
August 14, 2018
Auto Service Help My battery died and erased all codes to my 2009 Honda Odyssey. I could not figure out how to input the codes after my battery was replaced. I took the My battery died and erased all codes to my 2009 Honda Odyssey. I could not figure out how to input the codes after my battery was replaced. I took the van to Honda of Spring and met Master Tech Elliott Davis who had the codes input including the power window codes in minutes. His expertise and knowledge was impressive, he was polite, informative and efficient. I really appreciated his help and kindness. A great employee of your company. More
by Carey785
Employees Worked With
Elliott Davis
July 30, 2018
Overcharge and don’t dig deep Went for a fix of a sporadically starting pilot (don’t buy one buy toyota). Paid for xcessive for no fix. We’ll see what happens but not hopeful. Firs Went for a fix of a sporadically starting pilot (don’t buy one buy toyota). Paid for xcessive for no fix. We’ll see what happens but not hopeful. First time service hard to find. Same with another dealership another reason you should look at Toyota! More
by Too many kids for this broken car
Employees Worked With
I do not know all I know is that no investigation was done
July 28, 2018
Sal Serna Parts Manager Recently, I had to get a few keys made for my honda odyssey. Normally this task is an unpleasant experience dealing with parts managers, and parts co Recently, I had to get a few keys made for my honda odyssey. Normally this task is an unpleasant experience dealing with parts managers, and parts counter people. However, this was not the case when I dealt with Honda of Spring. First off, I met the Parts Manager Mr. Sal Serna. Who not only got his peolple to get my keys made fast, but also he directed me to a sales person to contact when I am ready to buy a new odyssey. Thanks Sal. Your the best! More
by skim671
Employees Worked With
Sal Serna
March 09, 2018
Superior Express Service I purchased a used car from a competitor and today realized they did not perform a service before selling the car to me. And yet a different dealersh I purchased a used car from a competitor and today realized they did not perform a service before selling the car to me. And yet a different dealership who promised a complimentary oil change, did not come through, This is the dealership that I will be coming to for service from now on. All the worn parts on my car were professional discussed with me after the oil change. Instead of waiting, I decided to take the advice of Joe. His professionalism, concern, and honesty was welcomed. I can now see why my brother and his family have used this dealership all their lives. My next car will be purchased from this excellent dealership. Being in customer service myself, it is always a treat to discover honesty. One cannot be honest to others until they are honest with themselves! Thank you, Joe, for helping me today! Sincerely, William Keim A New Loyal Customer More
by William18023
Employees Worked With
I did not get Joe's last name so I hope this is the right one. Serviced 3/9/18., Joe Hughes
November 29, 2017
Technician Tried To Sabotage My Vehicle!!!! I took my car in on 10/4/17 for an oil change. After not driving it for two weeks after that, I drove it for a couple of weeks and then my on 11/8/17 I took my car in on 10/4/17 for an oil change. After not driving it for two weeks after that, I drove it for a couple of weeks and then my on 11/8/17 my car started running hot and leaking coolant. After doing an inspection, I found that a the clamp for the hose that goes from the radiator to the thermostat was moved from the end of the hose to the middle and this was where the coolant was leaking from! Luckily, I caught the problem early before it ran hot and ruined my motor!!!! This was more than an oversight!!!! This was a deliberate attempt to try and ruin my vehicle!!! Don't Trust Honda of Spring!!!!! More
by gpowell55
Employees Worked With
Michelle Parron but she was the advisor not the technician
November 13, 2017
Battery Replacement I had been having trouble with the battery on my 2013 Civic. I had to jump start it last week after the car sat idle of r a few months. I have been I had been having trouble with the battery on my 2013 Civic. I had to jump start it last week after the car sat idle of r a few months. I have been driving it regularly for the last week, but it would never take a full charge. It always started, but turned over slowly. I stopped to get gas this morning and could not re-start. Luckily another customer at the gas station gave me a jump start and I proceeded directly to Spring Honda. They took me right away and had the battery replaced in about 30 minutes. More
by StanMan
Employees Worked With
Keith Morris
November 05, 2017
Waste of my money My Honda Civic had flood damage.The independent business who performed flood repair did not know how to fix electrical,electronics,sensor issues.so I My Honda Civic had flood damage.The independent business who performed flood repair did not know how to fix electrical,electronics,sensor issues.so I went to the PROS to fix the remaining.Engine,SKID,Airbag, TPMS lights keep staying on.The parts replaced were SRS unit,HFT unit,Evap canister,Vent Valve,Sensor.The existing TPMS module was reprogrammed.The lights are still on.I was told to replace ECM&Fuse box but I did not agree.Next day I was told that ECM&Fuse box does not need replacement but VSA module does.I had already spent $2495 here so I did not dare for further repairs.They were not sure in the fist place what parts need replacement;then I was told that flood damage autos are not guaranteed anything even those with their new parts.I agreed but just fix those lights first then let worry about guarantees.If they knew they can not fix or guarantee anything then why started the job. Even if once the job was accepted why not try to fix it.If diagnostics were not perfect then I should have been told and I should not have gone for any repair at all. More
by sjg
Employees Worked With
Donald Sparks
October 19, 2017
THEY TEMORARILY FIX CARS TO SELL THEM DONT BUY FROM THIS PLACE. THEY TEMPORARILY FIX CARS TO SELL THEM. They sold us a Honda Odyssey that within a month the engine and transmission light DONT BUY FROM THIS PLACE. THEY TEMPORARILY FIX CARS TO SELL THEM. They sold us a Honda Odyssey that within a month the engine and transmission light came on. We feared any red light or stop sign because the car will just turn off every time and sometimes it would take so long for it to turn back on!!! It's been 1 year now and we've had to take it 4 times to the service center and the problem KEEPS HAPPENING!! And they keep charging me to fix it when they're the ones not fixing the problem in the first place. Waste of money every time!! Not sure why it's not covered in the warranty when it's their problem for selling me a bad car. I REGRET buying from them. More
by Diana.salazar
Employees Worked With
Not sure
August 21, 2017
Excellent service Donald Sparks is an excellent professional. He provided an excellent and fast service. He identified and corrected in a very fast way an issue with o Donald Sparks is an excellent professional. He provided an excellent and fast service. He identified and corrected in a very fast way an issue with one of the rear doors of my car. Good job Donald! More
by Cecilia
Employees Worked With
Donald Sparks
