Team Gillman Honda North

Greatest Car Buying Experience Ever Andy was great to work with and extremely knowledgeable and informative. Neil was an absolute blessing. Just our conversation with him was enough to b Andy was great to work with and extremely knowledgeable and informative. Neil was an absolute blessing. Just our conversation with him was enough to bring my wife to tears. It's so good to meet someone with such a genuine love for people. I definitely recommend Honda of Spring to everyone and anyone looking to make their next purchase. More

Very easy transaction We arrived and were very clear with our salesman Lewis Byrd about our budget. He stayed within our set price and didn't haggle or go back on his word We arrived and were very clear with our salesman Lewis Byrd about our budget. He stayed within our set price and didn't haggle or go back on his word at anytime. He was very straight forward and polite, I wish all the other car salesman I've dealt with in the past could take a class from him on professionalism. Our finance guy was Neil Pratt. He was also very professional and we never felt strong armed or pressured. He just have us the facts, the prices and answered all of our questions. 5 stars to both men. More

My Spring Honda Experience My husband and I purchased a Honda Accord from Lewis Byrd on 7/22/14 and received excellent customer service. He is a man of integrity and not your a My husband and I purchased a Honda Accord from Lewis Byrd on 7/22/14 and received excellent customer service. He is a man of integrity and not your average car dealer. He was able to answer all of my questions with no hesitations. He was determined to meet all of our needs. Our experience was hassle and stress free. Highly recommended ! More

They fooled me with 750 The financial guy fooled by adding $750 tracking device in my car without telling me the price, he also mentioned that this device will reduce my insu The financial guy fooled by adding $750 tracking device in my car without telling me the price, he also mentioned that this device will reduce my insurance rate but it did not... I went back to him to cancel before the installation but he refused and said that he can't and I agreed on that. More

Honda Experience This was my second time coming to Lewis Byrd for a vehicle and he was nothing more than excellent. He was always polite and friendly and made sure I r This was my second time coming to Lewis Byrd for a vehicle and he was nothing more than excellent. He was always polite and friendly and made sure I received the best deal possible! I will come to him again in the future and would highly recommend anyone to purchase a vehicle from Honda of Spring. Thanks again Mr. Byrd! More

Happy Honda Driver =) In the month of July 2014 I went to the dealership for an oil change. I was introduced to Lewis Byrd and mentioned my interest about a Honda Accord an In the month of July 2014 I went to the dealership for an oil change. I was introduced to Lewis Byrd and mentioned my interest about a Honda Accord and asked questions. Lewis Byrd was very courteous and knowledgeable and answered all my questions and concerns in a professional manner. I was unsure what I was looking for at first, but after speaking to Lewis Byrd, I was able to make an informed decision, thanks to his expertise. I would highly recommend friends and family to Lewis Byrd because he is very helpful. More

My Honda Experience I went to Honda of Spring on Monday 06/30/2014 with a 2010 Chevy colbat and very upside-dwn. I spoke with Lewis Bryd because he took such good care o I went to Honda of Spring on Monday 06/30/2014 with a 2010 Chevy colbat and very upside-dwn. I spoke with Lewis Bryd because he took such good care of my mother after her recent accident. Mr.Bryd was very nice and confident that he would get the deal done, Me on the other hand was very scared and hesitant about the trade-in. Mr.Byrd then put me in the hands of Finance Manager Neal Pratt, who then went to work on my loan. Neal called me back on Tuesday 7/01/2014 afternoon with an approval, however I wasn't to happy with the numbers so he went back to work on my loan. Mr.Pratt called me to come on saturday 7/5/2014 to finialize my paper work, he said I would be very pleased with the outcome. Trusting him (but still very anxtious), I went in to see what he cooked up. Mr. Pratt and Mr.Byrd both Greeted me in the lobby, Mr. Pratt lead my back to his office, where we talked about the loan, car pymts and then the intrested rate, Mr. Pratt took me from a 18.0 IR to an 3.9 IR I was upside dwn by $6000.00 and my notes were not much more then what I was previously paying. I got a BRAND NEW 2014 Honda Civic. When Mr. Pratt put the papers infront of me with all the facts, I was literally fighting back tears, and at one point I did go to the restroom and had a melt down. Soooooooooo, I say all that to say to YOU person looking for a Great Salesman and Finance Rep GO TO HONDA OF SPRING, you won't reqret it even if you feel stuck in a bad deal, I knw from experience they will TAKE GREAT CARE OF YOU! THANK YOU BOTH AGAIN MR.LEWIS BYRD AND NEAL PRATT I LOVE MY NEW HONDA!!!!!!!! More

Accord Purchase I initial went to the dealership for a oil change on my 2012 accord. When I pulled up for the oil change the service advisor stated go trade your car I initial went to the dealership for a oil change on my 2012 accord. When I pulled up for the oil change the service advisor stated go trade your car in for the 2014 accord. I stated I'm not ready. Mr. Byrd walked over and said we can put you in a new car today. I was still hesitant to trade in my car. Mr. Byrd stated I would be fine. So I filled out the application and told him what I wanted in the car and the color. I told Mr. Byrd I needed to get back to work and call me once I'm approved. After minutes of leaving, I received a phone call from Mr. Pratt stating to give him 45 minutes to a hour to get everything together and he would me back. Mr. Pratt remember me from last two purchases. Around 5 pm I received a phone call from Mr. Byrd telling me the come get my new. When I arrived to sign my paper, the new car was getting clean. My car notes was also lower and they threw in extra things. I love honda of spring, everyone take care of me like family. Thanks Mr. Byrd and Mr. Lewis More

Over and Over - Great Car Buying Experience!!! My family and I have purchased numerous cars from Honda Of Spring!!! Jason Jackson and Neil Pratt continue to exceed my expectations not only for thei My family and I have purchased numerous cars from Honda Of Spring!!! Jason Jackson and Neil Pratt continue to exceed my expectations not only for their great customer service but they make the buying process so easy. If your in the market for a new Honda this is the place to go!! More

A Remarkable and Refreshing Experience In advance of my first visit to Honda of Spring, I already had decided to purchase a Pilot, and I brought along a short list of non-negotiable items. In advance of my first visit to Honda of Spring, I already had decided to purchase a Pilot, and I brought along a short list of non-negotiable items. Specifically, I insisted upon the colour (white), trailer hitch mount, cruise control, fog lamps, large wheels (18-inch), full-size spare, and Michelin tires (including a matching spare). I discovered that, with the sole exception of the spare, everything on my list was standard on the Pilot EX. And before price was discussed, two salesmen and two sales managers each in turn looked over the list, and each of them said "We can do that." Alloy wheels are standard on the EX, but the dealer told me that the full-size spare would be mounted on a steel wheel; I anticipated this, and it was agreeable to me. I was given a price for a 2014 Pilot EX, but none of the right colour happened to be in stock. A few days later, I drove out to formalize the order, so that the dealer could start searching for a white Pilot EX from another dealer. While a salesman was answering my questions concerning features of the Pilot, a manager drove up in a white 2015 Pilot, which he said had been unloaded just a few minutes before. He said that he could give me the 2015 for very little more than I had agreed to pay for the 2014. He came up with an attractive price, and I agreed to purchase the 2015. When I drove out a few days later to pick up my new Pilot, the dealer told me that a full-size spare was on order, but would not come in for a few more days yet. When I returned a few days later to pick up the full-size spare, I noticed as the mechanic was rolling out the mounted tire that the steel wheel was 17-inch, and that the tire mounted on the wheel was a Continental. Without hesitation, the dealer said that he would replace the Continental with a Michelin; but he told me that Honda does not make 18-inch steel wheels. Thus, even with a Michelin tire, the spare would differ in both size and tread from the other tires on the car. My specification that the spare be full-size and that the tire on the spare match the other tires on the car appears to be an unusual request. Of course, had I purchased the LX instead of the EX, there would be no mismatch, because 17-inch steel wheels are standard on the LX. I then asked whether the spare tire well could accommodate the standard EX tire mounted on an EX alloy wheel; the mechanic said that the standard EX wheel would fit into the well. Inasmuch as I had agreed on a steel wheel for the spare, I proposed to pay the difference in price between an 18-inch alloy wheel and the 17-inch steel wheel. While the parts department was checking price and availability of an 18-inch alloy wheel, a manager came over and told me that I was going to receive at no charge not only a matching Michelin tire, but also a matching 18-inch alloy wheel, thus making the spare an exact match for the other wheels and tires. I am reminded of the words of Psalm 15, in which divine blessing is pronounced upon the man who "swears to his own hurt, and changes not", which is to say, a man who honours his word even when doing so incurs unanticipated cost. The dealer pointed out that there is a minor downside to a full-size spare, namely, that the rotation scheme is complicated a bit: ideally, the spare should be included in the rotation, so that tread wear is kept about the same for all tires. This being my first experience with a front-wheel-drive vehicle, that factor did not occur to me; mismatch typically is of little consequence with conventional rear-wheel drive. With each of my several visits to Honda of Spring, I have left with the impression that I have been visiting a cordial family in its home. Each of the personnel I encountered has been courteous, and each was willing to get involved, working as part of a team, in order to answer a question or solve a problem. The team spirit is very evident, and is refreshing. The architecture of the facility deserves comment, for it contributes to a good experience for the customer. The layout of the complex is remarkable: the architect has managed to create a very comfortable environment, largely because there are no sharp lines of demarcation between parking lot, showroom, service waiting area, parts counter, and service shop. Instead of being confined to a tiny waiting room with an obnoxious, blaring television set, the customer is free to move back and forth between the various areas of the dealership. The facility is spacious, with high ceilings, good illumination, air-conditioning, and plenty of glass. The service area is clean, spacious, well-illuminated, and well-organized. Particularly nice is the service-writing area, which is a large covered portal with high ceiling, good illumination, and a number of wide lanes. In summary, everything -- facility, personnel, and policy -- combines to make a visit to Honda of Spring a good experience. More