Team Gillman Chevrolet

Edgar Sermeno is a liar and I would not trust this dealership one bit, bait and switch tactics. On a good note I am filling a ADA (American Disability Act) complaint on them just because I can and I dealership one bit, bait and switch tactics. On a good note I am filling a ADA (American Disability Act) complaint on them just because I can and I hope they nail them! More

We put a $1000 non refundable deposit down on a 2022 Chevrolet Tahoe mid November. We were told by the salesman msrp price only and I verified that with him thru text which I still have. We were informe Chevrolet Tahoe mid November. We were told by the salesman msrp price only and I verified that with him thru text which I still have. We were informed that the vehicle arrived Friday(12/17/21) and we drove 3 hours to pick it up. The salesman was very nice and communicated well during the buying process and at the dealership until he went and got the sales manager for the final price sheet with our trade in. The sales manager shows us a sheet with a protection package $4000 over msrp and says it has to be included in the price when it was never discussed the whole previous month waiting for the vehicle to come in. I showed him the messages between the salesman and I where he says msrp only no add ons before we put down the deposit. He straight up said take it or leave it he doesn’t care. We discussed it more and I asked him why he couldn’t honor what the salesman told us and he said he could do half off, he could not go any lower since the tires had nitrogen put in them and the windows were tinted. I told him the windows were not tinted and he said, “oh they’re scheduled to be tinted tomorrow”, on a Sunday when we were informed Friday afternoon it would be ready to go Saturday morning by the salesman. I was never informed once of a protection package add on and the salesman told us “that’s how I make my money”, after the sales manager walked off. We were told either buy it or not we don’t care we have a line of people waiting to buy it if you don’t after I told him you lied to us. I asked for the sales managers supervisor and was told there was no one there. So we ended up having to pay $1600 over what we agreed on, they took off another $500 for tint that was not applied, and the only reason we did was because we couldn’t wait another 8-10 weeks to order one. If we were informed upfront about the protection package it would’ve been a completely different review, being lied to for a month and being told “I don’t want to sell you this car anyways because I won’t make any more money off of you for service because you live 3 hours away” is unacceptable. Our money was good enough when you took the deposit but it’s not once we don’t want to pay add ons that we were never informed on. Walking into a dealership with a check in hand for the vehicle we’ve been waiting excitedly for and having to spend over 2 hours haggling with liars is the worst car buying experience I’ve ever had. They also tried to get us to fill out an ally financial sheet for a loan once I showed him we had a check. I told the salesman we are fine with our bank and apr% from our bank we do not want our credit ran again. He claimed to just fill it out anyways it’s to verify who we are. I told him to call our bank and verify our check, address, names, and everything right in front of him. He still claimed we had to fill out the sheet for fraud. This dealership is the fraud. We were taken advantage of with the deposit, the distance traveled, and the supply and demand. Reading the reviews on google was the reason we picked this dealership and I wish I would’ve just ordered one locally that was honest UPFRONT about a markup. I will never buy here again and I will make sure everyone I know knows of their shady business tactics. More

Tried to add $3000 non negotiable dealer warranty on to $9000 van. Seems rather dishonest but I guess people fall for the scam so they continue to do it. $9000 van. Seems rather dishonest but I guess people fall for the scam so they continue to do it. More

The experience thru the sale was fine. Of course, after we have purchased the car, all of the problems begin with the warranty and service and the response from this dealer is AWFUL. I have tried multiple we have purchased the car, all of the problems begin with the warranty and service and the response from this dealer is AWFUL. I have tried multiple times to talk with the person who manages this dealership, and he either does not care or is too much of a coward to talk to me. This is the reason that everyone hates the car-buying process and industry. More

The people from the sales person, Jackie to the finance manager, Marco were all friendly, professional and friendly. They all made an anxious process easy! I highly recommended this dealership manager, Marco were all friendly, professional and friendly. They all made an anxious process easy! I highly recommended this dealership More

EXTREMELY unprofessional. Don't waste your time on any deals they try to throw at you. I came in to get a quote on a lease for an Equinox. I made it very clear to the salesperson, Brandon, that I was n deals they try to throw at you. I came in to get a quote on a lease for an Equinox. I made it very clear to the salesperson, Brandon, that I was not going to be making any decisions that day because I needed to discuss the details with my father, but I would be back later in the week. The salesperson made me extremely uncomfortable and basically forced me to stay and sign the lease that day, saying I will use their quote to go to another dealership and get a lower price. I tried telling him multiple times I'm not certain about signing anything and I needed to leave, but he kept making me feel uncomfortable and guilty for leaving. Look, I've worked in sales. I understand that it's part of the job to get people to make a decision. Preying on a young female and making her uncomfortable when she clearly is there to just get information is NOT the way to go. I don't understand why he was wasting his time on me when my intentions were clear. He could have easily drawn up the quote, sent me on my way, and made another sale. Instead, I spent at least 3 hours working through the paperwork, still trying to back out of the deal. It got to the point I just couldn't argue anymore with this guy and there was no way I could get out, so for the price I was getting I just went along with the sale. Again, young female that doesn't do well with pressure. Sign the papers, he takes my GM discount number and asks for my SSN. I tried to whisper it as his office door was open and there were other customers in the dealership. He repeats my SSN out loud, basically calling out my identification for anyone to hear. Dealerships are normally supposed to make you fill out your SSN on a form, not say it out loud. After standing around waiting for an eternity without even being offered a bottle of water or coffee until I was able to see the salesperson again, I was told that due to my current employment status I had to wait until the next day for approval from dealership management to allow me to complete the lease forms without a co-signer. However, this was communicated to me after the car was prepared for me and my boyfriend took a $30 uber to pick up my car so I could drive the new one home. On Monday I tried calling the salesperson to check in and see if the management approved my application. No answer. I get a call from a different number an hour or two later; however, I was busy at work and did not see the call. No voicemail was left so I had no idea of who was calling or why. Eventually, I call the number back and get directed to the salesperson. He says there's still no word from management. This telephone tag goes on throughout the week. The salesperson eventually calls at the end of the week and tells me I did not get approved and need a co-signer, which is a little ridiculous given I have proof of income and with how much time they spent with me (at the end of the month when incentives are ending and sales quotas need to be met) you would think they would be fine without the cosigning. I told the salesperson I *might* come by later, and it would be after 3 pm if so. However, my plans changed and I ended up going to another dealership that treated me much better, without pressuring me or guilt-tripping me. However, my GM discount number was locked by Classic Chevy. I called the salesperson I was dealing with and asked him to release the number. Instead of complying, he was trying to get me to come back to him to make a sale. At that point it was too late, so again I don't understand why he was wasting his time. Anyway, he says he will release the number and hangs up. I received a call a couple of days later from the dealership asking if I was still going to make my appointment for that day. I told them I never made an appointment and had already bought from another dealership, but asked the person on the phone if they could remind the salesperson to unlock the number. She says she will and hangs up. The discount number is still locked. I tried calling the salesperson again, no answer. So the next day I call the sales manager (at this point I am beyond pissed). No answer, so I left a voicemail. The next day, no call. I tried calling the GM at this point, no answer from the dealership. There must be some company culture here about not being responsive because for management to even be unresponsive is ridiculous. As someone with loyal connections to GM and the auto industry, I deserve to be treated with some respect. There is absolutely no professionalism at this dealership. If they expect to get me to come back in the future, they should have been willing to release my discount number and treated me as a client, not a piece of meat to make a sale off of. I will absolutely never step foot into this dealership again and I will tell all my friends and associates to avoid this dealership at all costs. More

Bait and switch scammers! Classic Chevy had contacted me around April 2018 regarding a vehicle and I did a test drive with one of their salesmen. I decided to wait on buying. Classic Chevy had contacted me around April 2018 regarding a vehicle and I did a test drive with one of their salesmen. I decided to wait on buying. When I decided to purchase, I stopped at this dealership to do a 2nd test drive of the Chevy Equinox. That was 12/15/18. This dealership had an Equinox in Kinetic Blue, with $17,998 in very large yellow numbers on the side of the vehicle. The vehicle was up on a platform in the air so that everyone on the freeway could see it. Since the salesman that I dealt with in April had quit, in December I dealt with salesman, Sean Khwaja. He said that Chevy was offering “Employee Pricing” on their vehicles, and this would drop the price even lower than the advertised $17,998. I asked him to email me the following Monday with the price with the “Employee Pricing” discount. I did not hear from Mr. Khwaja, so on Tuesday, 12/19/18, I emailed him and asked him for the price with the "Employee Pricing" discount. Mr. Khwaja sent me a Purchase Agreement with a price of $24,953.22. The advertised price of $17,998, that we had discussed, was not listed anywhere on the Purchase Agreement. I told Mr. Khwaja that this was not the price that was advertised on the side of the vehicle. He said the $17,989 included rebates for things like Costco member, active military, National Realtors Assoc bonus cash, returning a lease, owner of a competitors vehicle, and USAA member bonus cash. I do not believe that Chevy’s available rebates added up to nearly $7,000. Most of the offered rebates were only $500 each. In addition, it is highly unlikely that any one person would qualify for every single one of the rebates. I believe that advertising the price of this vehicle to the general public at $17,998 is deceptive pricing and/or false advertising since it includes rebates that they did not disclose when I was looking at the vehicle. In addition, the dealership knows that it is unlikely that any person would qualify for every single one of the rebates they claim that they are deducting to come up with the $17,998 price. I told Mr. Khwaja that jacking up the price by $7,000 was false advertising. He did not respond to that email. More

Great customer services from Leslie Hernández Great attention Nice people and Leslie Hernández she is the best I do recommend this please and ask for Leslie she speak Spanish She will able t Great attention Nice people and Leslie Hernández she is the best I do recommend this please and ask for Leslie she speak Spanish She will able to help you e More