Team Chevrolet of Swansboro

The technician that worked on my truck 5 Stars. The issues: Strike 1: The "Service Advisor" that I had was subpar on knowing the status of my vehicle after 3 hours for a battery check. Strike 2 The issues: Strike 1: The "Service Advisor" that I had was subpar on knowing the status of my vehicle after 3 hours for a battery check. Strike 2: Professionals and taking responsibility lacking blamed the 3 hours of not knowing the status on being busy and that he also took a lunch break. (He treated me like a number not a customer, his facial expression were as if I was an inconvenience.) I was very clear on my expectations on being kept informed from that moment forward. Strike 3: He failed to keep me informed by the agreed 30 minutes time of the status. (This was a second chance to redeem his self from the previous lack of action or caring that he demonstrated.) Talked to a member in Management of my concerns. I also gave him my contact information on Friday 3 Jan and left it again on Monday 6 Jan with the Service Department. If I had been kept informed and professional this could have been a 5 Star visit. Take responsibility for your actions and remember that we thr customer is why he even has a job. (I will not put his name on this forum but I will never use him again and may never used this dealership as a result.) More

very speedy, great in financing options, worked hard and quick!!! Easy to work with. The transaction was flawless. quick!!! Easy to work with. The transaction was flawless. More

I had a great experience with River. He was very helpful , very knowledgeable and I would definitely recommend him to anyone. He is a great employee at the team Chevrolet. He was very helpful , very knowledgeable and I would definitely recommend him to anyone. He is a great employee at the team Chevrolet. More

Team Chevrolet of Swansboro is truly a Team! They are extremely knowledgeable, professional and supportive of their customers and each other! It is a very comfortable, professional, no-pressur They are extremely knowledgeable, professional and supportive of their customers and each other! It is a very comfortable, professional, no-pressure dealership. More

I purchased a Cadillac SRX from Team and drove home knowing some repairs had to be made. Two days later the car would not start so I purchased a new battery for $240.00 which they refused to compensate knowing some repairs had to be made. Two days later the car would not start so I purchased a new battery for $240.00 which they refused to compensate me for. After dealing with them they are certainly not the dealership they claim they are. Its all about the bottom line not the customer. Buyer beware !!!! I must say Adam the salesmen was very accommodating. More

They advertised a 2019 Honda Pilot in Autotrader for $27. 5k in October 2022, but as we made plans to travel 3 hours to pick it up, they wouldn't give us a firm "out the door figure" and we realized they woul 5k in October 2022, but as we made plans to travel 3 hours to pick it up, they wouldn't give us a firm "out the door figure" and we realized they would not sell it for that advertised amount (plus their fees). The price to actually buy it was $32k (plus their fees, "out the door" price of $35.5k). More

Although the sales person Vincent was great to work with, the sales manager nearly broke the deal for our new 2022 Silverado. Kelly the New Car Sales manager is rude, condescending and extremely unprofession the sales manager nearly broke the deal for our new 2022 Silverado. Kelly the New Car Sales manager is rude, condescending and extremely unprofessional. Since most deals do involve the Manager do yourself a favor and don’t waste your time with this dealership, if your plan is to buy brand new go somewhere else!! More

From Brianna in Sales to Braxton in the service department I couldn't ask for anything better. After having the worst experience at another Chevy location. Team Chevrolet of Swansboro is worth the department I couldn't ask for anything better. After having the worst experience at another Chevy location. Team Chevrolet of Swansboro is worth the drive from Jacksonville any day. I had a service issue with my Chevy Cruze Braxton gave me full details on what to do, they even came to Jacksonville to pick up my vehicle. Well in the end I ended up with a better option and Brianna was there to the rescue. She made the lengthy purchase of my used car fly by fast. Even the dealer Jasent was sweet and kind and had me feeling so comfortable about my purchase. You would expect to be treated as a client but I was treated like family. Braxton and Brianna are a perfect team, I would hate for this company to loose them. Jasent is the best, he is knowledgeable, straight to the point, and sweet. Thank you for making my experience 5 Star everytime More

Awesome people! Thank you Jennifer to help us to get our new traverse 2022 and Austin to wait for us outside the building to give the keys and make sure we have all Thank you Jennifer to help us to get our new traverse 2022 and Austin to wait for us outside the building to give the keys and make sure we have all we need it. More

Very thorough inspection. They include pictures if anything is bad. They explain things well and have always fit me in when I need it. I feel like I can trust them and they ha They include pictures if anything is bad. They explain things well and have always fit me in when I need it. I feel like I can trust them and they have never tried to sell me something I don’t need. They also give options for different repairs which is really helpful! More