Team Chevrolet

I took my 2012 Corvette to Team Cheverolet in Valparaiso because my Air Bag light was staying on, it started four days earlier, but as I was leaving out of town for two days, I decided to deal with it when because my Air Bag light was staying on, it started four days earlier, but as I was leaving out of town for two days, I decided to deal with it when I got back. Upon my return I learned that there was a common problem with the sensor under the driver's seat. It was such an issue that GM extended the warranty to 10 years, 100,000 miles. My vehicle has 27,585 miles. Upon pulling up my VIN number in their system, the service rep told me that the car was purchased 10 years ago yesterday, thus the warranty expired yesterday. He told me there was nothing he could do. I ask to speak to the service manager, who wouldn't even take the time to come out and speak directly to me. Instead, he told the service rep to inform me that he too, could do nothing. They didn't even offer to do a diagnosis themselves to then offer up what a repair out of warranty would cost. When I asked the sales rep how he would feel if he was standing on the other side of the counter, he replied he would be fine as the warranty expired. I stated to him that I understand that is what he had to say, to which he responded he did not. 'When I stated that I didn't believe that he wouldn't be upset in the same situation his comment to me was "So I guess I am a liar." Very brash, no sympathy, and certainly unhelpful. When I turned to the next service rep, he stated that I could take the matter up with GM. Obviously, they don't realize that there are many other options the customers have when servicing and or purchasing a vehicle. I have already reached out to another dealership, to which the service manager took the time to speak to me and he gave me several options on how to resolve the issue. While in the end, I may have to pay for the repair myself, I am totally fine with that. At the start of this I didn't even know there was an extended 10-year warranty and was expecting to pay anyway. I just won't shop at a place where the customer is treated as if they aren't important, So long Team Chevrolet, I will never step foot in your facility again, and I will make sure that every person I know is aware of the lack of service your service department and manager actually give. L.E. More

Saw a new widow coming. I found my 2013 Nissan Juke online at Team Chevy on April 29th. Called about it and Mike Spudic was my salesman. He sent me pics of the car sitting on their lot. Should have pai online at Team Chevy on April 29th. Called about it and Mike Spudic was my salesman. He sent me pics of the car sitting on their lot. Should have paid attention to the red flag. The left front tire was flat! Mike answered the questions I had at the time and said there were others looking at the car and if I wanted it I would have to put a $500 non-refundable deposit down to hold it. He said they were replacing the turbo as that was all they found in the inspection. I made the deposit. My husband passed away in March so I didn't have anyone to go with me to look it over. May 4th I went to Team Chevy to pick up my car and found Mike was on vacation. So I did the paperwork with Rich Powroznik and get the keys. Went out to start the car and it had a belt squeal indicating to me a bad belt or pulley. I was told it checked out in their "Heavy" inspection and was good to go. I was also told they had put new brakes and rotors on it.(cool beans) I leave the dealership and don't make it to the 3 light heading home on US 30 and turn it around and take it back because there is a grinding coming from one of the wheels. They test drive it (in the parking lot!) and tell me it is the new rotors and brakes and that the pads have to seat to the rotor. (???) Ok, I drove her home and had it back less than 2 weeks later for the same thing and to schedule getting it in to find out what was causing the squeal under the hood. They have the car in the shop for about and hour and they tell me they are finishing up that they didn't find anything. They did say it would need new tires soon. Drive home, same issue but now it has a power issue. I couldn't find any unrepaired recalls on the car. Had new tires put on the 17th of June, same issue but can feel it in the steering now. I called Ryan in the service dept. and he said he had to have the car to look at it and I said I would try to get it there. July 9th( I have had the car just a hair over 2 months) it doesn't want to start. Finally get it started and it throws me 2 codes P0090 and 87. Call Ryan and NOW low and behold I have to now pay for the repairs on the car. I admit I got upset. Mike Spudic calls me to tell me that I didn't purchase the limited warranty and that it would only cover the power train. By this time I am beyond upset. Took it to a very trusted mechanic this week and he says the grinding on the right rear is the backing plate, and that there is a bad wheel bearing but since the noise isn't really loud he cannot tell if it is the right front or rear, and that the fuel rail pressure sensor has to be done at Nissan. HMMMM. "Heavily" inspected. I understand I didn't buy one of their NEW cars but I paid just shy of $14000 cash after everything and 60 days later the car is crap and Team Chevy basically says it is my problem. I will have to sell it to get out of debt from fixing it. Don't ever buy from this dealership. More