Taylor's Auto Max

Jay is the man you are lucky to have him. He got me a great rate and an awesome truck I will always go through jay to get my vehicle great rate and an awesome truck I will always go through jay to get my vehicle More

I purchased an 07 Chevy HHR with 56K miles from this company in April of 2013. The car was advertised in excellent condition and was priced as such. I was told that the vehicle had been through a full company in April of 2013. The car was advertised in excellent condition and was priced as such. I was told that the vehicle had been through a full inspection and that there were no mechanical issues with it. When I got home with it, the remote start on the key remote didn't work. I let this go - but then 2 days later the check engine light came on. Ran the code and it was an emissions leak.. Upon calling the manager and discussing this situation with them (8 days after I purchased the vehicle), they told me that they were not responsible but agreed to let me bring it in after work and they would diagnose the problem and go from there. I told them I would be there at 4:30. It is an 87 mile drive from Hobson to Great Falls. I left work early at 3:30 and it was snowing and there was ice everywhere, and on top of that I encountered a detour due to a road being closed. I called them and informed them that I would be late and asked them to please be patient. I arrived around 25 minutes late, give or take 5 minutes, and they had already sent their mechanics home despite my phone call and despite the 87-100 mile drive I had just made. They then told me that I was being unreasonable and offered me an appointment between 8am and 5pm Monday through Friday. I told them that this was impossible for me because I live an hour away, and I'm a teacher who teaches 5 days a week, sometimes on Saturdays as well. A verbal argument erupted in the showroom before I actually met the manager for the first time. He then brought up numerous times that I had "hammered them to death" in negotiating a price for purchasing the vehicle and that that was why they were so unwilling to "bend over backwards" for me as they apparently do for other customers that don't negotiate for the best price. In my opinion this was simply unacceptable. If I had arrived at 4:30, 5pm, even 5:30pm, especially after I called and gave them a heads-up, I believe they should have had someone stay for an extra 15-30 minutes to take a look at the car they sold me with someone wrong with it. Shame on me if you fool me twice - I will not buy another car from this company, and I have made sure to let everyone I know about the experience I had. On top of that, I have been added to the company's paper mail and email spam lists, despite my requests to be removed from them. But since they sent me a request for a customer service review, here it is. More

Jay did a great job helping me and my wife find the perfect car for our family. At first we had different ideas but Jay was correct on his choice for what we needed it for. Thank u Jay perfect car for our family. At first we had different ideas but Jay was correct on his choice for what we needed it for. Thank u Jay More

Jay was such a pleasure to work with at Taylor's Auto Max! I went into Taylor's knowing the exact type of vehicle I wanted. It had to be a Chevy or GMC, crew cab, leather, moon roof, all the extra opti Max! I went into Taylor's knowing the exact type of vehicle I wanted. It had to be a Chevy or GMC, crew cab, leather, moon roof, all the extra options, low miles, excellent condition and a super great deal! I even had a preferred color and year in mind because I have a favorite body style. I had been wanting a newer used vehicle for almost 2 years but kept feeling nervous about getting into something that I would not be happy with and worried that I would not be able to find the exact thing I wanted that was in my price range. I was so set on what I wanted Jay really did not have much to work with because I really was not going to budge on exactly what I wanted. Well Jay had it! He had a couple GMC's for me to look at and test drive. I felt so comfortable working with Jay and he was so knowledgeable about every vehicle that I was test driving plus was able to even compare to other vehicles to help make my decision so much easier to make. Not only was Jay helpful, but he was very kind and had a lot of patience with me while we negotiated on the price until he got it down to where I really felt comfortable. I went in for a test drive on a couple vehicles and drove off the lot with my new GMC. I absolutely LOVE it and could not be happier with my purchase! Thank you very much Jay, for the price I can certainly live without the leather and moon roof!! Lenise Bennett, Great Falls, MT More

Our experience in buying our Camero and dealing with Tom was a good one! There was no pressure to speak of, the process was quick and easy and Tom was very pleasant and helpful. He was very personable, fr was a good one! There was no pressure to speak of, the process was quick and easy and Tom was very pleasant and helpful. He was very personable, friendly and knowledgeable. We very much enjoyed working with him and would highly recommend Taylor's Auto Max to friends and family! More

Came in looking for specific vehicle, was shown that vehicle and a few others that interested myself and my wife. Any and all questions answered and no pressure approach appreciated. Never was lead aw vehicle and a few others that interested myself and my wife. Any and all questions answered and no pressure approach appreciated. Never was lead away from cars that we mentioned that we were interested in. Process was very easy and we came to an agreement that seemed to satisfy both sides. Overall very good experience and when looking for another used car will come here first. More

We were not pressured at all. I searched out a sales rep ref a vehicle that we were interested in. Tom Budiselic was the lucky contestant. Tom was friendly yet not phony, he seemed genually eager to help ref a vehicle that we were interested in. Tom Budiselic was the lucky contestant. Tom was friendly yet not phony, he seemed genually eager to help / answer our questions and accomodate a with test drive, 1/2 an hour later BINGO the deal was done. More

We came in from out of town to look at a used truck but that truck was unavailable. Jay found us an excellent alternative and went out of his way to make the pricing work for us. He has great people skills that truck was unavailable. Jay found us an excellent alternative and went out of his way to make the pricing work for us. He has great people skills and was a pleasure to work with. More

Working with Jay at Taylor Auto Max has been a great experience. Jay was very helpful and I didn't feel pressured at any time. Jay was very knowledgeable about trucks which definitely helped me in mak experience. Jay was very helpful and I didn't feel pressured at any time. Jay was very knowledgeable about trucks which definitely helped me in making my decision We weren't able to pick up the vehicle we purchased that day because we asked to have new tires installed and a spray bed liner. Jay helped manage the whole process and put me in touch with the individuals for both processes. I have truly enjoyed working with Jay and Taylor Auto Max. More

Tom is a dealer that has sold my family a few vehicles in the past and anytime that we are in the market for a vehicle, Tom is the first one we go to. I chose these ratings for Taylors Auto Max and Tom Budis the past and anytime that we are in the market for a vehicle, Tom is the first one we go to. I chose these ratings for Taylors Auto Max and Tom Budiselic because right when we walk through the door, everyone is friendly and never pushy like several other car lots in town. What ever type of car that we would be interested, the Taylor brothers do their best to find a vehicle and bring it in to look at. We will definitely be repeat customers More