Taylor Kia of Findlay

I wish I could post photos here, but please go to Google Reviews where you can find them among the 1 star ratings. After replacing the oil pan on our Kia Sportage the Kia tech failed to tighten all the bo Reviews where you can find them among the 1 star ratings. After replacing the oil pan on our Kia Sportage the Kia tech failed to tighten all the bolts on the covering shroud on the undercarriage; but more importantly, they under filled the engine by an entire quart of oil. The only reason we even checked the oil level is because the undercarriage had a lot of oil spray on it that they had not wiped off and we saw the loose bolt when cleaning it up, which made us check everything they had done. The service ticket was over $1,500 and they didn’t even clean up their own mess. It’s dangerous to leave a vehicle a full quart of oil low and it’s shocking Taylor Kia’s quality of work control is so poor that these two things could even happen. What makes it worse is that when we called the dealership to complain, the Service Rep, Ricky, could only explain why it wasn’t his fault and he didn’t understand the repair details. Wow, really helpful !! We will pursue this further with the Service Mgr, but the photos speak for themselves. If you have any other option on where to take your Kia for repairs, you should do so. If not, be sure to very carefully check everything they do, which sadly defeats the purpose of taking it to a dealer in the first place. More

Sky was fantastic! ! Will Def be coming back to this dealership!! Process was smooth and amazing!! ! Will Def be coming back to this dealership!! Process was smooth and amazing!! More

What a wonderful experience! We had "no thought of..." buying a new car, we were just going to look. We were overwhelmed with the respect that Jerry & Journey gave us throughout We had "no thought of..." buying a new car, we were just going to look. We were overwhelmed with the respect that Jerry & Journey gave us throughout the experience. (7 hours... Lol) From test driving other models, to meeting the staff, to basically making us feel part of the Taylor Findlay family! This is our 3rd Kia Soul we have purchased with everyone being from this dealership. Our trade-in (2022) was a great ride with no problems in the near 3 years. They blew us away with the trade-in pricing and the end cost for a new 2024. There are so many new "bells & whistles" that we will have to learn, but we'll get there... Amazing also was on the way home we talked to our insurance company only to find out our insurance premium were less because of all the safety features that Kia now installs on their models! Thanks you all at Taylor Kia Findlay! More

Dealerships can do a lot to get you into a new vehicle but they don’t have a Brittany!! She’s an amazing and caring person, not pushy or demanding. You can really feel the warmth, welcoming energy, no jud but they don’t have a Brittany!! She’s an amazing and caring person, not pushy or demanding. You can really feel the warmth, welcoming energy, no judgement on your finances or situation. Buying a vehicle takes time an Id rather spend it with a decent sales person. An you should too! More

They never got back to me. I was looking for availability on a specific car and was unable to find an answer. I was looking for availability on a specific car and was unable to find an answer. More

My sister and I both went in Looking for a car. We knew we were gonna be working with Brittany as I have went through her before. Let me tell you she NEVER disappoints! So informational, VERY patie We knew we were gonna be working with Brittany as I have went through her before. Let me tell you she NEVER disappoints! So informational, VERY patient and answers all your questions. We were so undecided. I had a trade in which is kinda of a pain but she was so patient the whole time. She's not there to just sell cars, she is there to make your day and/or your dream come true!! We both left with a new car!! If you are in the market for a new car I HIGHLY recommend Brittany Jackson!! More

The experience was enjoyable from start to finish. I was impressed with how clean the dealership itself was. I was impressed with how clean the dealership itself was. More

First time going to a dealership I knew I was at the right place and knew my girl Brittany would help and get me into the right vehicle! Definitely would recommend Taylor Kia right place and knew my girl Brittany would help and get me into the right vehicle! Definitely would recommend Taylor Kia More

My experience was truly a breeze with Brittany! She made everything seem so easy and stress-free! This was the best experience I have ever had in buying a vehicle. ⭐⭐⭐⭐⭐ She made everything seem so easy and stress-free! This was the best experience I have ever had in buying a vehicle. ⭐⭐⭐⭐⭐ More

This is our second time at this dealership. Again, the process was so easy and everyone was so nice. And this is our third time working with Brittany Jackson and I have no complaints! My husban Again, the process was so easy and everyone was so nice. And this is our third time working with Brittany Jackson and I have no complaints! My husband traded in and now has an Equinox and he loves it! More