Taylor KIA of Lima

The sales team is great, no complaint there. BUT the service department lacks friendliness, ability to return calls or to assist with any issues that cost them money for a warranty that you paid BUT the service department lacks friendliness, ability to return calls or to assist with any issues that cost them money for a warranty that you paid for. By far the worst customer service I have ever encounter in my life. My car sat there for 6 days unlocked and when I text and called them multiple times asking for an update on my car NO RESPONSE. Made no effort to resolve the issue with a car that was purchased brand new from them a year prior. More

Mary Spearman did a great job making sure I got what I needed for my family. She was very pleasant and easy to work with. needed for my family. She was very pleasant and easy to work with. More

She is awesome very helpful. Very nice. when you call her, she’s willing to help you anytime and her husband is awesome too Very nice. when you call her, she’s willing to help you anytime and her husband is awesome too More

Does not return multiple phone calls made and left voice mails requesting a call. Poor customer service mails requesting a call. Poor customer service More

Talked me out of the car I was interested in within 10 mins of being there. I came with a car to trade in and didn’t give me an offer for it. Also, typically in my experiences with buying a new vehicle yo mins of being there. I came with a car to trade in and didn’t give me an offer for it. Also, typically in my experiences with buying a new vehicle you test drive it first. Didn’t even offer me to test drive it. Handed me paperwork to sign without even explaining what the paper work was. I had to ask. Just to find out a little bit after I got there, they finalized the exact vehicle I was there for to be transferred to a different city…. I drove an hour there after making an appt. Just for them to waste my time. More

They have had my car for a month and 14 days and had it less than a month before having transmission problems!! They don't want to return calls to let us know what is going on and always a excuse on why no less than a month before having transmission problems!! They don't want to return calls to let us know what is going on and always a excuse on why not done. They tell us it will be done one day then when we call to go pickup tell us still not and want to tell us another!! I am currently looking into a lawyer!! I would not recommend them to anyone as I will never buy another from here!! More

I have Bought 9 vehicles for Taylor kia of Lima. I have always been treated like family by everyone there. I enjoyed every aspect of buying my cars there. I would recommend buying from them. I als I have always been treated like family by everyone there. I enjoyed every aspect of buying my cars there. I would recommend buying from them. I also have my cars worked on there and have been very happy with the service I received. They do a great job and I appreciate them. More

Found I could not trust the service dept. My 2018 Sportage, which I purchased new, began making a popping sound when I turned the car off. As time went by it began popping when I was stopped in traf Sportage, which I purchased new, began making a popping sound when I turned the car off. As time went by it began popping when I was stopped in traffic. I took it back to Taylor Kia to have it looked at, in fact when I turned it off at the dealership, it made a huge popping sound. I left it with them and they could not find anything wrong nor did they hear the popping sound, which I found hard to believe as it did it all the time. I really expected it to burst into flames every time it made that popping noise. I received a recall on my Sportage and read up on the recall, and cars were catching on fire! When I took it to Taylor Kia in regards to the recall, I asked the attendant if that could have been why I kept hearing the popping noise, he said he didn't see how that could be possible, as it was just a fuse replacement. Low and behold it has completely stopped making that noise, so I guess he didn't know what he was talking about! Although they have always been courteous. More

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Run as fast as you can away from this business! They lie to you and to the banks! They refuse to give your money back on a car that you didn’t get! Obviously they are a terrible dealership if they are so ha to you and to the banks! They refuse to give your money back on a car that you didn’t get! Obviously they are a terrible dealership if they are so hard up for money they won’t give my deposit back! Oh did I mention that they refuse to give me copies of all the paperwork that signed! More