Taylor Hyundai of Augusta

First Time Questioned Service Experience I've had my car serviced at the dealership since 2011 and this is the first time I've experienced any of the technicians work. I went in for an oil ch I've had my car serviced at the dealership since 2011 and this is the first time I've experienced any of the technicians work. I went in for an oil change on Friday 4 May 2018, which I assume they performed adequately, but became very skeptical of the service when we were reviewing the multipoint inspection. Everything was reportedly checking out okay until we got to the drive/serpentine belt. The service representative showed that the technician stated that it was showing wear which immediately threw up a red flag because I had it replaced as recommended in January 2018. I questioned how that could be since it was reportedly replace less than 4 months ago. The service representative verified that my records showed it being replaced and then made a comment that calls into question the entire multipoint inspection process. He stated "I guess he said that because of the milage insted of actually inspecting the belt". How in the world are we now supposed to trust anything on our multipoint inspection if the service technicians are giving us recommendations based on mileage instead of actual inspections? I like getting my vehicle serviced by the dealership so I'll return but will be on guard for any other skeptical service issues. More

Good, friendly service Came in for regular service and was assisted in getting the taillight replaced and air conditioner working at max performance! Appreciated Ashton wor Came in for regular service and was assisted in getting the taillight replaced and air conditioner working at max performance! Appreciated Ashton working with me on my questions & concerns. More

Hyundai Santa Fe Angel made car buying a pleasant experience. He helped me find a car that met my wants and needs but still within budget. He was confident and knowled Angel made car buying a pleasant experience. He helped me find a car that met my wants and needs but still within budget. He was confident and knowledgeable without being pushy. I would recommend Angel to anyone looking to purchase a car. More

bought lots of cars my contact person ponce jones was super i gave this review a high praise because i got exceptional good service .I did not have to run down people for help I contacted with help. i gave this review a high praise because i got exceptional good service .I did not have to run down people for help I contacted with help. More

Great Service - Worth the Wait service technicians are very friendly, Taylor Hyundai always takes good care of our car and it is worth the wait. This trip they even fixed my key fo service technicians are very friendly, Taylor Hyundai always takes good care of our car and it is worth the wait. This trip they even fixed my key fob! Bonus = thank you for noticing and for getting it reset! More

Very nice service department personnel I made an appointment for scheduled service. The service representative Ponce was extremely nice and helpful. He explained everything that needed to I made an appointment for scheduled service. The service representative Ponce was extremely nice and helpful. He explained everything that needed to be done and told me what could wait. He arranged for someone to take me home, which turned out to be a good thing because I got there at 10:30 and my car wasn't ready till a little after 5. The driver, Mark, was also very nice. My experience with the service department personnel was great. My only suggestion is to reduce the amount of time it takes to get your car serviced. More