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Taylor Ford
Taylor, MI
1,979 Reviews
As Downriver's #1 Dealer, We Guarantee the Highest Trade in Value! With our Award Winning Staff and Ford Divisions Fastest Growing Dealer,let us prove our slogan “The Customer is Always First!"
Taylor Ford has the largest selection of Ford vehicles in stock ready for fast delivery. We have over 125 Pre-Inspected cars, trucks, SUV'S, and crossovers in our inventory.
We take pride in our customers. Are you looking to get your first loan or have you had several loans in the past? Let us take care of your finance needs. Have you had problems getting a vehicle due to past credit? Taylor Ford has a special department for that!
Open Saturdays! Please stop in and see us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday Closed - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 PM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,979 reviews
April 18, 2022
The dealership went over and above to support me. I waited 6 months for my truck, and when it came in, the team a Taylor Ford took care of me and made corrected a couple of items between a 2021 Truck I waited 6 months for my truck, and when it came in, the team a Taylor Ford took care of me and made corrected a couple of items between a 2021 Truck order and a 2022 order. I will recommend them to my friends. More
by JNAJDUK13
Verified CustomerEmployees Worked With
April 18, 2022
As soon as my car was delivered the paperwork was completed efficiently and effortlessly. My dealer went over the new features of my car and assisted me in setting up my FordPass app and synced my ph completed efficiently and effortlessly. My dealer went over the new features of my car and assisted me in setting up my FordPass app and synced my phone More
by CUPATEA1963
Employees Worked With
April 15, 2022
Mike Hayes will always be on the top of my list for a sales person. He's the most kind, courteous, professional and best person you could have to help you find the car you want. He went up an above hel sales person. He's the most kind, courteous, professional and best person you could have to help you find the car you want. He went up an above helping us with our Platinum Expedition. Diana Cain More
by MCDCCAIN
Employees Worked With
April 15, 2022
I'm very disappointed in the overall order and delivery process conducted by my salesperson at Taylor Ford, and the poor follow up regarding my concerns after I took delivery of the new car. I was referre process conducted by my salesperson at Taylor Ford, and the poor follow up regarding my concerns after I took delivery of the new car. I was referred to Taylor Ford by my brother. So, I passed by Royal Oak Ford, close to my home, and drove to Taylor to conduct the purchase of my existing 2020 leased car and to take on a new 2022 lease for a different car. The salesperson was nice throughout the process, but not attentive, as he failed to recognize my ongoing confusion per the many questions I was asking about the plug-in Escape or maybe he was too busy to really follow through with me to ensure that all confusion was removed prior to ordering a hybrid Escape on my behalf. Whatever the case, the salesperson never asked why I was still asking questions about how to plug-in the 2022 Escape at the time of pickup. To my surprise, I later discovered while at home, that the wrong car was ordered on my behalf. I didn't realize that the hybrid was not the electric/gas Escape, until after taking the car home, because I was not only confused about how the plug-in would work, but also, unfortunately, the Dealership's computer system went down before the lease contract could be completed. Therefore, I was unable to read information and ask questions about the new car that I was picking up before signing a completed contract. Instead, I drove the car home (the dealer subsequently US mailed a completed lease contract, that I received a few days later). Had I had an opportunity to read and discuss the paperwork while onsite, I'm sure that I would have realized there was a problem - as I had pointed out an error regarding the loan agreement for my 2020 Escape, because that paperwork was printed before the computer failure, and I was able to read it and discuss with the preparer. After speaking with the salesperson within the first week of taking delivery and being told by him that nothing could be done - I would be held to the two-year lease contract without an option to replace the car for the plug-in that I really wanted, I followed up with two calls and left messages to speak to the dealership manager (hoping to identify a solution), but I never received a call back. It has now been another full week and crickets from the dealership. I'm so disappointed that the manager (though I was told he was onsite when I called) has never found time to even discuss my concerns with me. I'm just stuck for two years - having to pay a lease for a car that I hate. Taylor Ford has washed their hands of the issue and moved on. More
by Disappointed
April 14, 2022
Sales rep was great. Very helpful. Answered all My questions and always returned my messages. Dealership is open and well laid out. Enjoyed coming to Taylor Ford and Very helpful. Answered all My questions and always returned my messages. Dealership is open and well laid out. Enjoyed coming to Taylor Ford and will definitely be back in the future for needed vehicles. More
by CHX39
Employees Worked With
Andrew Zerke
April 14, 2022
Awesome service great people. No pressure! Car salesperson Don Moon was very informative. Never tried to steer me in a direction I did not want to go. No pressure! Car salesperson Don Moon was very informative. Never tried to steer me in a direction I did not want to go. More
by MORSETTE20
Employees Worked With
