Taylor Ford

The customer service that I received from Dan Stephens was the best experience I have ever had at a dealership. Very helpful in finding a car for me that fit my budget. Very professional salesman - showed was the best experience I have ever had at a dealership. Very helpful in finding a car for me that fit my budget. Very professional salesman - showed me all the extras on the car and he sync my car with my phone and showed me how to use it. He also informed me that i could take a Sync class at the dealership the second Saturday of the month which is very helpful. My Overall experience was awesome and i have already have given a friend Dan Stephens Business Card so they can have the best experience that i had. I will always lease or buy a car from Taylor Ford and go through Dan Stephens very time. GREAT SALESMAN More

My experience at Taylor Ford was a very pleasant one. My experience at Taylor Ford was a very pleasant one. Taylor Ford was recommended by friends who had dealt with the dealership on several occasions My experience at Taylor Ford was a very pleasant one. Taylor Ford was recommended by friends who had dealt with the dealership on several occasions. Jim Barker took more than enough time with me in finding the right vehicle for me and explaining everything in great detail. It was great to be able to take my new vehicle home the same day! I would recommend Jim to all my family and friends. Kipp Tait took time to go over everything with me before signing and I did not feel at all rushed. A very nice and friendly person! I am very happy with my new Ford Fusion! Thank you! More

This was the best experience I have ever had. I was frantic about buying a new car and Jim calmed me down and helped out greatly. He was willing to stay late and help me and was polite, happy, and effi frantic about buying a new car and Jim calmed me down and helped out greatly. He was willing to stay late and help me and was polite, happy, and efficient the whole time. He explained everything I needed to know and told me I could call with any questions. When I came back with questions, he happily answered them. I would recommend this to family, friends, and strangers alike. I would never go anywhere else. More

don moon was excellant,very attentive and explained everything 2 us(my wife and i leased 2 cars)the price wasnt what i expected,we leased the 2 cars because all of the ads in the paper,(and that goes everything 2 us(my wife and i leased 2 cars)the price wasnt what i expected,we leased the 2 cars because all of the ads in the paper,(and that goes for all the dealershhips)border on false advertising to bring people in .i could have gotten the cars for a little cheaper at village ford,but taylor ford is closer to my home and we really liked don....we both love our fusions very much and i guess i cant complain about the price to much,,,although the dealership gave us an extra 250 dollar coupon on top of our trade ins,both of our oldsmobles were valued at 1000 a piece(or that is what i thought)but we did not get the extra 250 per car with the coupons ....other than that,everything was excellant,but that is why i just put down good instead of great for the price,(because i think we should have gotten those 2 coupons added to our trade ins).will definantly come back to this dealer and don moon when our lease is up....overall 4 and a half stars out of 5,not too shabby. More

Don moon and the financing derpartment were more than helpful when getting us into our new truck. Don was very understanding and listened to everything we told him, he didn't try to push a vehicle on us helpful when getting us into our new truck. Don was very understanding and listened to everything we told him, he didn't try to push a vehicle on us we didn't want or need. The finance department worked very diligently to get us financed with the best rate possible even though our credit wasn't the greatest. We will definitely return to see Don and Taylor ford for our next vehicle purchase. Thank you for everything. More

Good experience. John was willing to work with me to get exactly what I wanted. No hassles, no pushiness. Buy cars from John Krause, people. exactly what I wanted. No hassles, no pushiness. Buy cars from John Krause, people. More

Andrew did an outstanding job taking care of us. He was referred to me by one of my co-workers, and I can see why she recommended him - he went above and beyond by making sure we got the right vehicle for referred to me by one of my co-workers, and I can see why she recommended him - he went above and beyond by making sure we got the right vehicle for our needs. More

We came to Taylor Ford looking for a certain salesman (not knowing he didn't work there) that is how we met Pat Spencer. We told him we wanted to trade in our '98 Honda CRV (with 107,000 miles) and buy a (not knowing he didn't work there) that is how we met Pat Spencer. We told him we wanted to trade in our '98 Honda CRV (with 107,000 miles) and buy a 2012 Escape. The one that we drove was more then my husband wanted to spend. So Pat began the search to try & find what we wanted. I had drove a 2013 Escape (which I wasn't crazy for, but I would settle for if a 2012 wasn't found). Pat called me everytime that a 2012 became available; we would come check it out but did not like it. Then on Monday he called & told me one was coming in from Grand Ledge and asked if I would be interested in looking at it & he would call me as soon as it hit the parking lot. Pat did just as he said & called me & we got there within 30 minutes & I drove it & fell in love & bought it. Pat was exceptional understanding what we wanted in a vehicle. And came through for me. I just hope my experience with the service dept. will go as smoothly. With my CRV, I dealt with the same service dept. for 14 years & they treated me so well; they would explain what work needed to be done & why. Because of bad situations that I had years ago; makes me have reservations about returning a Ford dealership. Time will tell. More

Dan Stephens and the dealer ship worked with myself to get me back into an f-150. Only had the truck a week and happy to be back in one. get me back into an f-150. Only had the truck a week and happy to be back in one. More

We were able to trade in our 2010 Escape for a bigger vehicle and saved $20/month. Don provided prompt service and often goes above and beyond to find what we are looking for. vehicle and saved $20/month. Don provided prompt service and often goes above and beyond to find what we are looking for. More