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Taylor Ford
Taylor, MI
1,981 Reviews
As Downriver's #1 Dealer, We Guarantee the Highest Trade in Value! With our Award Winning Staff and Ford Divisions Fastest Growing Dealer,let us prove our slogan “The Customer is Always First!"
Taylor Ford has the largest selection of Ford vehicles in stock ready for fast delivery. We have over 125 Pre-Inspected cars, trucks, SUV'S, and crossovers in our inventory.
We take pride in our customers. Are you looking to get your first loan or have you had several loans in the past? Let us take care of your finance needs. Have you had problems getting a vehicle due to past credit? Taylor Ford has a special department for that!
Open Saturdays! Please stop in and see us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday Closed - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 PM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,981 reviews
December 29, 2017
No Hassle/Haggle easy car buying See Phil, Professional, respectful, no BS. Buying a car as a busy woman ran into way too many sleezy salesman. Phil was honest and straightforward fro See Phil, Professional, respectful, no BS. Buying a car as a busy woman ran into way too many sleezy salesman. Phil was honest and straightforward from the start. My new Explorer was delivered to my front door. Visit here. Ask for Phil. Thank me later!! More
by Angel
Employees Worked With
December 19, 2017
Rude lease return dept The woman in the lease return department was extremely rude. I wanted to return my lease and I brought my vehicle there twice both times they refused The woman in the lease return department was extremely rude. I wanted to return my lease and I brought my vehicle there twice both times they refused me. First they said they had no room lol then their system was down. They were do rude!! More
by Coco08
Employees Worked With
Jamie Miller
December 02, 2017
Love the car, not the sales experience I found the sales experience to be typical of old-time dealerships-- make it all sound good while not disclosing all the details upfront. Over the ye I found the sales experience to be typical of old-time dealerships-- make it all sound good while not disclosing all the details upfront. Over the years, I've purchased 10 vehicles from dealerships -- this was the 2nd to worst of those experiences. Undisclosed info came out at the end of a very long process making me question the purchase and feeling stuck to make a difficult choice. In the end, we chose to accept the deal knowing that if all the info had been disclosed upfront, we likely would have made a different decision. But, it is hard to walk away from a deal when 95% of the transaction has occured and the only thing left to do is sign one document and drive away. This experience cost me money but time is also valuable and the amount of time invested in this deal plus the time necessary to start over again have to be included in the final decision. On this deal, it was better to cut our losses and move forward with a vehicle that fit our family's needs and not spend more time looking for another good buy. With that said, I am very pleased with the car itself and in the short time I've owned the vehicle, it appears to be running beautifully. I hope the vehicle continues to perform and meet our expectations. Good cars can be found all over but salespeople and dealerships that pride themselves on being upfront and integrious are not. Unfortunately, I am too disappointed to leave a good review of the sales experience at Taylor Ford. My experience with Cindy in the finance department was wonderful. I appreciate her diligence in finding the best rates and her upfront, no-nonsense approach. More
by customer123
Employees Worked With
Mike Rossi, Cindy, Jim Lutsey
November 29, 2017
Purchase a 2015 Escape I found my salesman- Joe Ward to be Very professional, knowledgeable, friendly and patient. The same goods for Mike Rossi-sales manager. Ms. C. Ray w I found my salesman- Joe Ward to be Very professional, knowledgeable, friendly and patient. The same goods for Mike Rossi-sales manager. Ms. C. Ray who did the paperwork with me was very pleasant and an assist to Taylor Ford. More
by Jpbiker
Employees Worked With
Mike Rossi, Cindy Ray, Joe Ward
November 14, 2017
Nick is awesome! First off I was very uneasy about buying a used car after I had an issue with my previous car purchase. This dealership is very welcoming and nick is First off I was very uneasy about buying a used car after I had an issue with my previous car purchase. This dealership is very welcoming and nick is very understanding. Nick goes above and beyond his job title... he makes sure his customers leave happy. Nick told my boyfriend and I several times that his ultimate goal was to not only get us in a vehicle we loved and could afford, but also gain us as customers. He did all the above... we are thus far happy with our vehicle and the service we received. Mike was also a great person to take with... took time to have several conversations with my boyfriend and I. Cherry on top the sundae was Cindy who is FANTASTIC as well... she took the time to explain in detail our warranty and our payments. We are so happy with our service and now consider these people our friends! Thanks again nick, Cindy, and mike! More
by Jenay
November 12, 2017
Outstanding Customer Service This was by far the best experience I’ve had when purchasing a new vehicle. The staff was very helpful to work with me to make sure that I found the v This was by far the best experience I’ve had when purchasing a new vehicle. The staff was very helpful to work with me to make sure that I found the vehicle that best suited what I was looking for. I will send anyone I know who’s looking for a new or used car to see Phil Maher. More
by Jkirn86
Employees Worked With
November 02, 2017
New car lease Salesman, Louis Horger is awesome. Sales manager was helpful. Entire experience was pleasant, smooth and quick. Financial man was nice. I'm very parti Salesman, Louis Horger is awesome. Sales manager was helpful. Entire experience was pleasant, smooth and quick. Financial man was nice. I'm very particular about who I do business with and Taylor Ford may have a customer for life. More
by Me at Taylor Ford
Employees Worked With
Other Employees :
Sales manager and financial man, not sure of names.
November 01, 2017
Excellent caring service by all Such an excellent adventure! After my wonderful 2007 Focus was totaled, I decided it was time for a newer car through a lease. I now drive a "golden Such an excellent adventure! After my wonderful 2007 Focus was totaled, I decided it was time for a newer car through a lease. I now drive a "golden chariot"--2017 Ford Fusion. Andrew Louttit is so professional, personable, and thorough. This is my first lease after 15 years so was anxious. Andrew was so patient and caring. I felt comfortable and confident that I had a great deal and the perfect Ford car. WOW! All the new features and the Fusion is so quiet. It is taking some time to get used to the dial gear shift and the push button start, but it is such a joy getting into a new car! Thank you Taylor Ford for all your care.+ More
by Ford Fusion--my golden chariot
November 01, 2017
Taylor Ford For The Win I have been a Ford customer my entire life, and until recently used the same dealer. After a not so pleasant experience a friend of mine referred me t I have been a Ford customer my entire life, and until recently used the same dealer. After a not so pleasant experience a friend of mine referred me to Mike Hayes at Taylor Ford and he is wonderful. He is very personable, honest and helpful. He made the experience easy and I am very happy with my new car. The Taylor Ford dealership is wonderful. The facility itself is pristine and the employees are all crazy helpful. You cant' walk a few feet without someone offering to help you find what or who you need. Seriously, you should go here if you are in the market for a car. More
by lhansen7514
Employees Worked With
November 01, 2017
Excellant Experience Family recommended Don Moon to me for the purchase of my new lease. He was wonderful to work with! He was able to get me the car I wanted for a good p Family recommended Don Moon to me for the purchase of my new lease. He was wonderful to work with! He was able to get me the car I wanted for a good price. Would recommend this dealership to anyone in the market for a vehicle. More
by Courtney Overfield
Employees Worked With
