Taylor Ford

100% Professional Award to Andrew L. Thank You again to Andrew for your Outstanding Service... Knowledge, Friendly, Dedicated....only you can make purchasing a vehicle go so smoothly, tru Thank You again to Andrew for your Outstanding Service... Knowledge, Friendly, Dedicated....only you can make purchasing a vehicle go so smoothly, truly appreciate all you do,anyone looking for a Ford will be sent directly to you!! KUDOS TO ANDREW !!! More

found a great Deal for My Birthday Gift to myself!!! Thanks Jamie Millie in New car sales, Had a Great experience, between you and Cindy Roy in financing.. It swAthes Best experience, you Both are the Thanks Jamie Millie in New car sales, Had a Great experience, between you and Cindy Roy in financing.. It swAthes Best experience, you Both are the cream of the crop, the Cherry on top of a Sunday.. and the candles on my Birthday cake.!! Top notch!! .. Lovin me some Taylor Ford Crew. Awesome job girls.. i Just love my New vehicle ??? More

Friendly:) Christopher Geletzk was extremely friendly and helpfull. Thank you Everyone around him was as well even with the other grumpy customers waiting. Willi Christopher Geletzk was extremely friendly and helpfull. Thank you Everyone around him was as well even with the other grumpy customers waiting. Willing to go above what was asked of them all to make sure i was happy even went over more info than i asked for. More

Andrew is our go-to sales person. Andrew is by far one of the very best car salesperson's we have ever dealt with! We have dealt with him for a few car/truck purchases now and fully ex Andrew is by far one of the very best car salesperson's we have ever dealt with! We have dealt with him for a few car/truck purchases now and fully expect him to be the only salesperson we deal with in the future. He is very knowledgeable about the entire Ford product line, works to find you exactly the vehicle you want, within the price range you want, etc., and makes sure you know how to use all the features of the vehicle you purchase. We have and will continue to recommend Andrew and Taylor Ford. To Taylor Ford - don't lose Andrew - he's a real asset to you! There's lots of Ford dealerships, you can get a vehicle anywhere - the sales and service people are what make a dealership successful and make customers want to come back! More

Awful experience. Lied to by salesman, poor management My experience with Taylor Ford was absolutely awful. It started with my salesman completely lying to my face. He explained to me that I would not be r My experience with Taylor Ford was absolutely awful. It started with my salesman completely lying to my face. He explained to me that I would not be receiving any surprise charges in the mail for my previous lease, if I turned it in that day and leased a new vehicle. I took his word for it (my mistake for thinking I could trust this dealership). I later received a bill in the mail for damages for almost two thousand dollars. I thought that the bill might be an accident or that they'd be waived, based on what I was told when purchasing my new vehicle. This was not the case at all. I contacted my sales rep Bryan Patton about the matter and I was told that there was absolutely nothing he could do and that I'd be responsible for the fee. He continued to lie to me and say those words were never said about me not being charged for damages later. Considering I knew about the damages to my car, I obviously asked him his professional opinion and showed him every single ding/dent. He specifically told me not to worry about it and that they'd take it as is. I am familiar with leasing vehicles and I'm aware that they charge you for every possible thing, once the car is inspected. Therefore, I even asked Mr. Patton if I should file an insurance claim and pay a low deductible. He was persistent with the answer, "NO, YOU WILL BE FINE IF YOU TURN IN THE VEHICLE TODAY." I finally agreed with him and said okay, picked out another vehicle, signed for it, and turned my lease over to them. After receiving the bill in the mail and not being able to reason with the man who promised me I wouldn't be responsible for any surprise fees, I took the issue to management. I spoke with Brian Chinavare who treated me in a horrible, sarcastic way. The first conversation we had, resulted in him saying he'd speak with the salesman and the person I signed over my other vehicle with. He called me back and treated me terrible. Without literally calling me a liar, he told me that he personally knows Bryan Patton and did not believe me. He also made a rude comment about pulling up his security cameras to prove me wrong. We continued the conversation with him chewing his food in my ear and laughed and cut me off every time I tried to talk. The conversation ended with him hanging up on me. I am now responsible for roughly two thousand dollars worth of damage fees that I was promised would be waived. Since there was no written proof of Bryan Patton’s words, they will be getting away with this. I do not recommend this dealership to anyone. My experience was god awful and hope that no one else has to go through this. I will never lease through Ford again. More

Quick Lane 3rd vehicle that I have leased through Taylor Ford. While the sales staff is great - and, I would recommend. I have recently attempted to have oil cha 3rd vehicle that I have leased through Taylor Ford. While the sales staff is great - and, I would recommend. I have recently attempted to have oil changed based on lease agreement. Both times I was in on a Thursday evening at 5:00 pm - and, both times I was told at least a 2 1/2 hour wait. I was not greeted when I walked into he service group. When the quick lane was on the East side of Telegraph had no such issues. Service techs were polite and responsive. Called the customer service manager and was given nothing but excuses. Taylor Ford is trying to hire new people - but, not just anyone. Taylor Ford is attempting to update their Quick Lane and no longer has "quick service". Would I like a phone call to advise me when the "quick lane" was not busy so that I could drive in... No thank you. The new facility - while much larger and up to date is dangerous to pull into to - and, has a number of new model cards in the lane in the front of build so that you cannot drive through to service and collision. Must use other entrances - but, they are not marked. I thank you Taylor Ford - but, my business is going elsewhere. More

Multiple hidden fees on lease vehicles I have had friends, coworkers & family members warn me to not go to this dealership but despite the warning I did go and in reviewing the line by line I have had friends, coworkers & family members warn me to not go to this dealership but despite the warning I did go and in reviewing the line by line receipt I can see why. My father was charged an under-body rust protection fee that he never asked for a couple years prior on a lease vehicle and when we questioned it it was taken off. My vehicle I just leased I have a 1,359.00 fee that I thought was an extended warranty turned out to be the 3 months that was supposed to be an early pull ahead lease. Because my miles were up I didn't get it. It was never told to me I wasn't getting it. If it was I would have held on. Lets not forget to mention, I didn't even get a coupon for 1st free oil change like all other dealers give. More

One of their easiest sales ever! Taylor Ford had exactly what I wanted, when I wanted it. It was a very easy purchase due to Cindy's excellent customer service in the used car finance Taylor Ford had exactly what I wanted, when I wanted it. It was a very easy purchase due to Cindy's excellent customer service in the used car finance dept. I appreciated Ed's no nonsense demeanor and seeing this purchase through to the end. More