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Taylor Chevrolet

Taylor, MI

4.2
91 Reviews

13801 Telegraph Road

Taylor, MI

48180

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Showing 91 reviews

December 11, 2021

I had an issue with the original dealership where I leased my vehicle from. So I contacted Taylor Chevrolet and was transferred to Brian Conover. He helped me to resolve my issue and overcharge me $2 More

by kgavant55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Conover
Dec 13, 2021 -

Taylor Chevrolet responded

Hi kgavant55! On behalf of all of us at Taylor Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Our sales rep, Brian Conover. We will be sharing your feedback with our team. Thank you again for your recommendations and please revisit us soon! Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

December 10, 2021

I just had my car refinanced at my credit union for 4.2 and my credit score was at 670 but the crook salesman's over there told me I have a credit score of 720 and yet they were charging me seven and a hal More

by jjamoua
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason the supervisor
Dec 13, 2021 -

Taylor Chevrolet responded

Hi Jim! My name is Julie. I'm the Customer Experience Manager here at Taylor Chevrolet. We take all reviews regarding our dealership to heart and it pains us to see when a customer is not happy. I see that you originally purchased your vehicle here in October of 2020 with 39,765 miles on it. I understand your concerns with the difference in credit scores and with interest rates, however, when you refinanced with your credit union, there are a multitude of things that can affect your refinanced rate. Things such as mileage on the vehicle, or value. Also, at the time that we had run your credit report, your personal credit score could have changed in that year. Again, we are deeply sorry for your disappointment, though we DO appreciate your business and will diligently do our best to regain your faith in us. If there's anything we can do for you or if you wish to speak to me regarding any grievances, please feel free to reach out to me on my direct line at (734) 759-0222. I'm always happy to help out. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Dec 13, 2021 -

jjamoua responded

I refinance with my credit union at a high mileage and also got the best rate from them but with your company I had a credit score of 720 and you still got charged me seven half percent so I highly doubt it's someone with 720 credit score could end up getting a high interest rate like yours and by the way you did not solve the problem

December 09, 2021

the service coupons should be more accessable to customers before service. pricing needs more transparency. More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
Dec 10, 2021 -

Taylor Chevrolet responded

Good morning, Heather! We appreciate you taking the time to leave us this feedback. At Taylor Chevrolet, we strive to give each of our guests a stellar experience, so we are disappointed to see that we missed that mark with you. We also appreciate hearing from our guests about what we are doing well and also what we might need to improve upon. We will be taking your suggestions to heart and will consider making some changes. Thank you again. We hope you will consider us again in the future. Take care. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

December 08, 2021

Great communication, problem fixed in a timely manner, shuttle service was on time and friendly driver, all good More

by miketmr41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becka Howard
Dec 10, 2021 -

Taylor Chevrolet responded

Dear Miketmr41, We would like to thank you for your recommendations and for this amazing review. We work hard at customer satisfaction and it's great to see that we were able to take such good care of you and in a timely manner. Thank you for choosing Taylor Chevrolet! We hope to see you again in the future. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

November 10, 2021

Excellent service...no hassle working with Ron Curtis..who delivered car and paperwork to me More

by Mikeps64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Curtis
Nov 12, 2021 -

Taylor Chevrolet responded

Congratulations on your new Chevy, Mikeps64! Thank you for taking the time to write about your experience. It is wonderful to hear that your sales rep, Ron Curtis was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. We're here if you need anything. Until the next time we meet, take care and ENJOY THAT RIDE! Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

November 02, 2021

I have mostly gone to Taylor Chevrolet since I purchased my car. While I was taken aback by the cost of my service, I was please with the repair work. I just finished a weekend road trip of over 500 miles w More

by Mel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Hostetler
Nov 04, 2021 -

Taylor Chevrolet responded

Hi Mel63! Thank you so much for taking a moment to leave us this review about your recent experience in our service department. We appreciate your business and your valuable time and we hope to be of service to you again in the future. Until then, take care. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Nov 04, 2021 -

Mel63 responded

No problem.

October 28, 2021

As always I was in/out about an hour, great job. They even washed my car afterward More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Howard
Oct 30, 2021 -

Taylor Chevrolet responded

Good morning, Jeff! There’s nothing better than receiving great feedback from a happy customer! We're pleased to know we have been able to exceed your expectations and really help you out! Amazing customers like you make our job a pleasure. We are always more than happy to assist you if anything comes up; and thanks again for taking the time to leave us your feedback and 5-star rating! Take care! Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

September 21, 2021

Everyone at Taylor Chevrolet was amazing!Mark was so Everyone at Taylor Chevrolet was amazing! Mark was so professional. I felt as though I was cared about and my concerns were heard and addressed. P More

by Gidygrl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark/Pam/Clarence
Sep 22, 2021 -

Taylor Chevrolet responded

We are thrilled and proud to have you as part of the Taylor Chevrolet family, Gidygrl! Thank you for sharing your kind words about Mark, Pam and Clarence with us. It means the world to us and to our entire team! Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care! Best wishes, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

September 16, 2021

I was searching for a 2021 Chevy Silverado 2500 High Country with a Duramax. Taylor Chevrolet had what I was looking for, we worked up a deal, they even delivered the truck to my house 5 hours away. I f More

by drmiller75
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremiah and Jody Smith
Sep 17, 2021 -

Taylor Chevrolet responded

Good evening, Don Miller. My name is Julie. I'm the Customer Experience Manager here at Taylor Chevrolet. First, let me thank you for your business. We appreciate you reaching out to us even though we are so far away from your home. Next, I want to say that it deeply pains us to see that you are unhappy with your experience in the instances you have described here. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. It is our commitment to go above and beyond our customer's expectations, and I'm very disheartened to hear that your experience fell short. It’s unfortunate that there was a miscommunication and you were unhappy. We value our customers and truly appreciate the time to share your opinions. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

September 14, 2021

Very pleased with our purchase today.Ed did a great job Very pleased with our purchase today. Ed did a great job and was very personable. More

by roybenjamin7684
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Lazette
Sep 17, 2021 -

Taylor Chevrolet responded

Good evening, roybenjamin7684! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Taylor Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again soon for your first oil change! Please don't hesitate to reach out to us if you need anything; we are always happy to help you out. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

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