Tasca Toyota Boston

My experience was very positive. Shaianne was great to work with and did everything possible to make sure I was happy. By the time I was ready for my new car it was late on Friday afternoon and everyone work with and did everything possible to make sure I was happy. By the time I was ready for my new car it was late on Friday afternoon and everyone bent over backwards to make sure that that all the paperwork met the insurance and registry 5 PM deadline so that I could dive my new car off the lot that day. More

We contacted Expressway, along with a few local dealerships to replace our Sienna. We live in Milton, and so you can assume the other ones. Danielle at Expressway responded to our request and gave dealerships to replace our Sienna. We live in Milton, and so you can assume the other ones. Danielle at Expressway responded to our request and gave us what we felt was a good price from the beginning. She invited us in for a test drive without being pushy and she was certainly friendlier and more welcoming than her counterparts at the other dealerships. A couple days later, we received and email from her manager, Joel who offered his time and assistance should we need it…and that was a nice touch. By this time we had narrowed it down to 3 dealerships- all with similar pricing and all had the Sienna we were looking for. After a few late nights of online research, we were ready to move forward, so my husband sent one last email to the 3 dealerships early on a Thursday morning to confirm and clarify a few things and we were prepared to visit the final dealer after work that evening. Within minutes of sending the email, we received a reply from Joel at Expressway, and not an automatic reply. Joel responded and provided the answers and details for us at 6am! We looked at each other completely shocked. My husband is a trainer for a bluechip software company and travels 8 months of the year. Rarely do I see him impressed with any service (especially a car dealership) but he most certainly was. We both were, and after a brief email conversation with Joel, we officially wrapped up the deal. Let me say this again, we finalized our new Sienna deal at our kitchen table over email at 6:30am- now that was a first! It is fair to point out that the other dealership contacted us later in the morning, but by then Joel had set himself (and Expressway) far ahead. As my husband put it, it says something about a company when the employee is giving his own time to it. We now had high expectations for Expressway, and we were not disappointed I am happy to report. We visited Expressway that night and were introduced to another great representative, Tony, who took us on a drive and completed the paperwork. Danielle came over and congratulated us, and we were in and out within an hour or so. The store was new and clean and there was even a real restaurant, not just a snack bar. Both Tony and Joel gave us their cell phone numbers and that was another nice touch. In the end, I had never been to Expressway and I am so very glad I came in contact with these 3 employees, who exceeded our expectations in every way. Expressway is lucky to have employees who are so dedicated to their jobs to make us feel as we were the only people on Earth looking to buy. I hope this is the way of the future for all dealerships, and they could all learn a lot from Joel and his colleagues at Expressway Toyota. More

So, I decide to give Expressway Toyota a second chance to make good from a prior sale, (that was my first mistake) by attempting to purchase a vehicle for my daughter. I spoke with Shane Dennis over the phon make good from a prior sale, (that was my first mistake) by attempting to purchase a vehicle for my daughter. I spoke with Shane Dennis over the phone, he told me he could sell us the vehicle for $19,900.00, and I told him it was more than what they wanted to spend, then he said, " what if I can get you $4-5K for their trade, would that help?" I of course said yes, and that we would purchase the vehicle that day for 19,900.00 minus the trade and a decent deposit, so then we drive the 15 miles down to the dealership, Shane is wonderfully excited to see us, then we wait! After about an hour of waiting and watching a commercial being filmed in the showroom, we finally sit down with Shane, he looks me right in the eye and asks, how much are you putting down? With my checkbook in hand, I tell him that that depends on how much he's giving us for our trade. That's when tells me that he can give me a nickel, and I say excuse me? He repeats his offer of a nickel ($500.00) and I ask him what happened to the $ 4-5K he was going to give us for our trade that he told me he could get us over the phone, and I remind him of the $5200+ fair trade in book value, and immediately demand our keys back as I am sick and tired of Expressway Toyotas typical slimy car salesman tactics, he then gets the sale mgr, who by the way, thinks he's really important, and doing us a favor, to come over and try to explain to me that he is giving us the best possible offer, to which I tell him in a manner he could understand, "hand me my keys immediately!" It's amazing, that in this day and age, with all the information out there, that these salesmen think they can still get away with screwing the consumer. If you are thinking of buying a vehicle from the Boch family, don't do it at Expressway Toyota, you'll end up regretting the whole experience, go to Boch Toyota in Norwood, at least you'll be treated a whole lot better! More

I recently bought a 2013 Toyota Camry XLE at Expressway. I found that my salesperson, Lookie, was intelligent, well-informed and quite pleasant to deal with. The negotiations were done in a professional man I found that my salesperson, Lookie, was intelligent, well-informed and quite pleasant to deal with. The negotiations were done in a professional manner with Lookie and I did not feel pressured to buy. I feel that I received a very good deal and will recommend Lookie and Expressway to friends and family. More

Shane London Dennis was absolutely extraordinary. I recommend that everyone gets their Toyota from him. He's friendly, honest, respectful and will help you get the best car for you. recommend that everyone gets their Toyota from him. He's friendly, honest, respectful and will help you get the best car for you. More

This is the place to go for a no-nonsense, straightforward car buying experience. Everyone I dealt with was friendly, professional and very knowledgeable about their job. I dislike car buyin straightforward car buying experience. Everyone I dealt with was friendly, professional and very knowledgeable about their job. I dislike car buying. It is usually like going to the dentist. But I saw the car I wanted on the website. My goal was to go to the dealership, drive the car, make a deal I thought was fair and drive out. I was able to do all that in just under three hours! Not only was it painless, I was made to feel like they truly wanted my business and that it mattered that I felt like I was treated well. Unheard of in these days of non-existent customer service. I highly reccomend Expressway Toyota for your next car purchase. More

Went in to buy a brand new Tundra Crew Max. Got a great price via the Internet. Went in to the dealership to see the vehicle and was met by a salesperson named Shane. He was great. Very knowledgable and pa price via the Internet. Went in to the dealership to see the vehicle and was met by a salesperson named Shane. He was great. Very knowledgable and patient. He didn't waste our time when I said we had to leave. I went back with my trade a couple days later, what a disaster! They low balled me on my trade so badly it was insulting! I walked out! They continued to call and email me gradually going up. The Business Development Director Joel Gordon intervened and appeared to be receptive to my needs. In the end he got defensive when I told him what other dealerships offered me for my trade. The value I requested for my trade was based on research frpm KBB (good), NADA(clean), True Car, and my credit union input. Don't waste your time here! They play the usual car salesman games! They were trying to make a ton of money on my used Honda Pilot. My suggestion is to only go there with cash! Don't introduce a trade because they will crush you. In the end they lost a sale at the end of the month over $1,000. Good luck. More

Extremely helpful and patient. He made my first car rental very easy and quick. Highly recommend. He assisted in the search for the best offer that is available. rental very easy and quick. Highly recommend. He assisted in the search for the best offer that is available. More

Great service.... friendly, courteous and kind. I would recommend to anyone. coming from a background in customer service, Lookie went above and beyond quality assurance. recommend to anyone. coming from a background in customer service, Lookie went above and beyond quality assurance. More