
Tasca Toyota Boston
Boston, MA
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Recently brought my RAV4 in for service. Light came on saying it was time for a checkup. Made an appointment for 10am the next day. Was on time for the appointment but was kept waiting for 2 Light came on saying it was time for a checkup. Made an appointment for 10am the next day. Was on time for the appointment but was kept waiting for 2 1/2 hours. Nobody even looked at the car until 12.30. When they finally did the work, it was done in 1 1/2 hrs. $600 odd in parts was fine. But when I got home and really looked at the bill. $1300 charged for labor!! (Total was $2,300) For 1 1/2hrs of work. Keep in mind the posted sign advertises $179 per hour for labor. I complained to both the service Manager and the Dealership Manager. Of course they said there was nothing they could do. Those were the rates. Even though "posted" rates were significantly less. I even complained to Toyota North America who, of course, sent me back to the dealership. Yeah, that's big help. If you want to get completely ripped off for labor, bring your car in to this service center. I recommend bringing it to your local mechanic or any other dealership. This place is a complete rip off. And as long as they get their money, you have no recourse. They don't know the meaning of customer loyalty or doing the right thing. It's ALL ABOUT THE MONEY AND HOW MUCH THEY CAN MAKE OFF YOU More
The customer service was great. The lady at the front was extremely friendly and nice. She was welcoming and went above and beyond! There is also a food place to grab food or coffee The lady at the front was extremely friendly and nice. She was welcoming and went above and beyond! There is also a food place to grab food or coffee in case you have to wait! And outstanding service! More
I just had to wait for the car for a few days. Website inventory was not in sync with the real world inventory? So, I came to know that the car is not here after reaching in person even though I m Website inventory was not in sync with the real world inventory? So, I came to know that the car is not here after reaching in person even though I made a call before heading out my house. More