Tasca Kia White Plains - Service Center

Honest, straightforward, customer oriented experience. Early this year, I had an horrific experience with Yonkers Kia over a lengthy repair - a repair that, as it turns out, they never did. This was ex Early this year, I had an horrific experience with Yonkers Kia over a lengthy repair - a repair that, as it turns out, they never did. This was exacerbated by Corporate Kia - while I give them credit for initiating contact with me after my Twitter complaint, they further wasted my time after extending no type of compensation for my poor treatment. At this point - in spite of being otherwise quite pleased with my Soul purchase - I'd made a mental note to never buy another Kia again. And was willing to offer to anyone and everyone within earshot why. Until I later brought my Soul for maintenance service to Mr. Julio Zallo of White Plains Kia. After quickly attending to my auto, I was surprised to discover that he had the fortitude to acknowledge to me that Yonkers Kia -vas I'd always suspected - had actually never corrected the recall related issue that led me to bring it to them in the first place. Not even after they had my car 5 hours beyond the 1 hour time frame they'd indicated to me it would take to perform the repair. Frankly, if it were not for Mr Zallo, I never would have found out - unless it would have been the hard way (car accident, etc). I was impressed by Mr. Zallo's strength of character - he could have easily simply looked the other way and only just serviced the car as I'd requested. At the time I'd told him nothing about the earlier incident; he had simply volunteered to me that his vehicle inspection was inconsistent with it's recorded service history. He went above and beyond the call of duty - he was unaware of my presence when I'd overheard him on the phone informing someone that he will be perform my repair free; at a loss to himself, since my service records had (falsely) indicated that it had already been done. I requested him to inform me if this ultimately were the case to let me know, so I could throw an absolute fit on his behalf. It all panned out in the end, for all involved. I've been going to White Plains Kia for servicing ever since, and - as long as Mr, Julio Zallo is running the show there - will never get my car serviced anywhere else again. More

Changed my mind on what Dealer Service Centers can be like Unbelievable service!!! Julio Zallo is a true professional. Courteous and went the extra mile...literally. Julio went to NJ to pick up a part for my c Unbelievable service!!! Julio Zallo is a true professional. Courteous and went the extra mile...literally. Julio went to NJ to pick up a part for my car so it would be done the next day instead of 4 days. Julio communicated with me frequently to keep me updated. I have exclusively gone to a local mechanic because I always find that Service at the dealer is either too difficult to schedule an appointment with and/or they look to force unnecessary work on you. Julio's honesty has changed my mind about dealership service departments. Thanks Julio. More