Tasca Kia White Plains - Service Center

Unethical and unprofessional service department Unethical and very unprofessional service department. They seem friendly at first but then they start gas lighting you making you feel crazy for comin Unethical and very unprofessional service department. They seem friendly at first but then they start gas lighting you making you feel crazy for coming in. Their answer to everything is that you do not have a problem without even examining the car. More

Tire Disaster HORRIBLE SERVICE! I have a 2018 Kia stinger (leased). I actually brought my car in for service last Thursday the 31st for an oil change and rotation o HORRIBLE SERVICE! I have a 2018 Kia stinger (leased). I actually brought my car in for service last Thursday the 31st for an oil change and rotation of my tires. I also mentioned to the service department when I dropped off the car to please look at my tires because my tire pressure light came on that morning probably because it was very cold that day, but still check. I got the car back with the tire pressure light still on, was told if I drive around the light should come off. I literally drove home that night, back to work the next day being Friday and almost home, the tire pressure light was still ON. I tried calling Kia Friday afternoon about the light still being on but of course THEY NEVER PICK UP THE PHONE. However on my way home that Friday night I hit a very big pot hole that I had to pull over and call 24 hour road side assistant to come and switch my actual tire with a donut(spare tire). Saturday morning I went to Kia and I was two hours late for work so I can stay with my car. They took the tire out the trunk and stated that the tire had a slash in it. They never looked at the rim, to inspect it literally nothing, just the tire. So I said this is great my rim didn’t get messed up and that they had to order the tire and it will be in on Monday because they didn’t have the tire in stock. I was very understanding so I went home again with the donut on my car until Monday. Drop the car off Monday morning at 9am, I didn’t receive not one phone call about my car all day. I decided to call at 5pm and of course they gave me unlimited excuses. So come to find out my rim was damaged (that they never even looked at), they tried calling their rim repair guy to come in to fix the rim, he didn’t have any availability Monday to come in to see if the rim could be fixed that day or they needed to order me a whole new rim. At this point it’s 5 pm and my car was in their care for almost 8 hours and they didn’t do a SINGLE thing. I went to go pick up my car after work and I received my key from the front desk and at this point I’m upset. I got in my car and I immediately smelled a cigarette scent and my window was slightly cracked (very fishy). So I went back inside and asked to speak to the manager. I first spoke to Jules who the services manager and I stated “my car smells like cigarettes” and he said “I don’t think anyone here smokes.” I then said, “well I don’t and I didn’t give you my car like that, however since we’re on the topic what happen today”. All excuses from there, they supposedly tried calling me twice on a phone number that is no longer my number and every time I take my car in I give them my updated phone number and tell them to fix it. At this point I was beyond frustrated because this was 3 days with a donut on my car and I felt unsafe in my own car. I demanded to speak with a manager, that being James who was currently with a customer at the time. I simply told the front desk I will wait because I know James and he was the person who I signed my lease with. The service manager thought it was a good idea to try to explain to me again and again their “xxxx ups”. By this time I had to restate that I don’t care about the rim nor the tire at this point, what I care about is my safety and the fact that I have to drive another day with this donut isn’t ideal nor safe. To make a very long story short I spoke to James and the owner of the dealership now, Nick and they told me given them until Tuesday noon to figure out what they were going to do about the situation. Today’s noon came and went, I didn’t get a phone call. So I went over to Kia on my lunch break and they supposably had the guy come fix the rim overnight. They replaced my rim and tire right then and there which I’m happy they did. I’m just very upset that it took a lack of communication and careless of my safety. This isn’t the first time Kia has done something like this to me when I dropped my car off for services, but this time I am for sure making a bigger deal. I do strongly feel that because I am a women in my 20s they can take advantage of me but again they are wrong. This is not my first car and it definitely WONT be my last. Plus I am very educated with a lawyer. The only person I will deal with going forwarded if i choice to bring my car to “North Kia” or “Kia White Plains”; whatever you guys want to call yourself is a young man name Tommy in service. He’s a very nice gentlemen and was the only one understanding my frustration in all this mess. More

Recall service etc. Left my son's 2014 Optima in for a recall service, also asked that they repair front passenger seat which would not adjust up anymore. Left in on Tues Left my son's 2014 Optima in for a recall service, also asked that they repair front passenger seat which would not adjust up anymore. Left in on Tuesday, on Friday I called - service Mgr. Devon told me on phone car is ready , recall done, seat fixed. I went in on Saturday at 12.30 - service area open but manager was out to lunch, after some wait they brought car out. Manager still not back and so we drove home. When we got home we checked and saw that seat had NOT been fixed. I called the Mgr. Devon on phone and after checking his files, now tells me that the seat was not fixed after all as they needed to order a part. My reponse was "i drove from 20 munites away because you told me it was , xed yesterday:". His response "well that's what the mechanic told me, do you want to bring it back?" I declined - I will now look for a more professional and better orgaonized KIA dealer. More

Brand new with a great staff. I had my car's inspection done here recently and every single staff person was helpful and kind. Beautiful and clean waiting room, very accommodating I had my car's inspection done here recently and every single staff person was helpful and kind. Beautiful and clean waiting room, very accommodating. More