Tasca Hyundai of Stamford

After dying in traffic, our 2007 Sonata (in good shape and with only 85,000 miles) was towed to Tasca Hyundai for repairs. The diagnostic process for a non-running 19 year old car was a nightmare. The s and with only 85,000 miles) was towed to Tasca Hyundai for repairs. The diagnostic process for a non-running 19 year old car was a nightmare. The service dept. had difficulty diagnosing the problem. It was taking a very long time, required many replacement parts and a few heated discussions, not to mention a lot of patience. The process was extremely frustrating and repair costs were still mounting. The value of the car was not worth what these repairs might end up costing us. We met with Mr. Serrano, the new General Manager, to explain our circumstances, and to "argue" our case. Mr. Serrano listened intently to whatever we had to say, and within an hour, had spoken to the service department and resolved everyone's concerns in a very agreeable and unexpected way. Both my husband and I left the dealership feeling that Mr. Serrano was very professional and respectful to us, and he had earned our trust. We decided to forego any more repairs on the Sonata and returned to Tasca to purchase a new Hyundai Tucson. If we had not met with Mr. Serrano, we would have had a huge repair bill, possibly no car to show for it, and would definitely have gone elsewhere to purchase a new car ... but he won our trust. We feel that Tasca Hyundai is now under the very capable watch of Mr. Serrano, and we returned there to purchase our new car. The purchasing process was a pleasure. Our salesman was very knowledgeable. Mr. Serrano greeted us with a friendly smile and handshake, and made sure that we were taken care of and happy at the end of our experience. He is an upstanding individual in an industry that sometimes has a "bad" reputation. Kudos to Mr. Serrano, and a big THANK YOU from two very satisfied customers and fans! More

Shockingly bad dealer. And the cars are lousy and they can't fix them when they break down. I couldn't be more disappointed with my experience with Hyundai and the Tasca And the cars are lousy and they can't fix them when they break down. I couldn't be more disappointed with my experience with Hyundai and the Tasca dealership. My 2025 I5 had an ICCU failure with only 3,700 miles on it and when only four months old. (This is a catastrophic and terrifying failure where the car completely stops. I am now aware that this is a long-standing problem with Hyundais, that they have not been able -- or willing -- to resolve. And there is no fix. They just replace the part eventually, and you are no less likely to have it happen again.) They didn’t repair my car for well over two months. I never received a call from an owner or manager of the dealer, or my salesman (who answered a few texts, but was unapologetic and zero help). No acknowledgment of the very unfortunate situation, or reassurance that they were doing everything possible to resolve my case. When calling, I never once got through to a live person in the service department ... it always went into a generic voicemail, no matter when you call, and they seem oblivious to messages left. (One time when I got through, it was because I went to sales and, surprise, got a person immediately, who I then begged to get me through to service.) I couldn't even speak to someone about a loaner for the first week. (I was assured by Hyundai Corporate that my rental and Ubers would be paid for; then they refused to pay in full.) **Even Hyundai’s corporate office told me they weren't getting through to, or return phone calls from, this dealership.** The service rep was snarky, unprofessional, unhelpful, and even dishonest at times. The attitude from the beginning was as if they were doing me a tremendous favor. Once I didn't check in for three weeks, and still the response was hostile. I think it is fair to say it is the worst customer service I have ever received from a business. That this is what you get when a brand new, expensive car breaks down -- that they can't fix -- is shocking. The straw that broke the camel's back was when I was told by my service rep, "And if you would like you are more than welcome to pick up your vehicle if it’s taking to [sic] long." This is an unacceptable reply. I had a fully inoperable car that they couldn't fix, and then tell me I can come pick it up if I am frustrated. They are unabashed in their snark -- even willing to put it in writing. Before you buy a Hyundai, spend some time on Facebook groups connected to these cars. People are having serious problems, repair parts are not available, and the service they are receiving in response is unacceptable. And if you decide to buy one, I sincerely encourage you to choose a different dealership. More

Jayson Higgins is excellent. He is very knowledgeable and informative and gives excellent advice, patient and attentive. Johnny Quezada is also excellent as a service advisor. He is very knowledgeable and informative and gives excellent advice, patient and attentive. Johnny Quezada is also excellent as a service advisor. I hit a huge pothole and had both left side tires completely destroyed and Johnny got things fixed perfectly and very timkely. More

Geles and his staff were great made the experience smooth and stress free will be back and stress free will be back More