Tasca Ford of Cranston

My experience at Tasca here it goes… before going car shopping I had done a moderate amount of research prior to at the Tasca dealership. I was leaning to a particular model and needed a test drive to ma shopping I had done a moderate amount of research prior to at the Tasca dealership. I was leaning to a particular model and needed a test drive to make my decision. I was planning to trade in and trading up my fairly new Subaru Forester which was purchased from a family member at below listed cost. This transaction allowed me to have a substantial amount of equity in the vehicle which I hoped to apply to the new car purchase. I was interested in either a Ford Edge or a Lincoln MKX. From the moment I entered the showroom I was ‘sized up’. Granted, I had just come from the gym and was wearing gym appropriate attire and a baseball hat. For some reason the chatty salesman was more focused on the local coaches and institutions for which they had vehicle contracts with. I was able to test drive both vehicles and was about to make a decision on a nicely equipped Lincoln MKX. When I returned back into the showroom to run numbers – conversation shifted from business to sport radio. After fielding several irrelevant questions about what I do and where, he swiftly brought in his sales manager to subject me to further sports banter. I allowed the manager to blather on for approximately 10-15 minutes to which I asked where did the original salesman go? (Over the sales manger’s shoulder just outside of the showroom floor I saw my salesman meeting with appointment- apparently a bigger fish.) The manager went back to his athletic feats of foolishness to which I rose to my feet and headed for the exit. At or around the door the original salesman and the manager stopped me and asked why I leaving … it’s obvious you don’t need MY business gentleman. Bottom line – they never looked at my trade or reviewed my total cash lay down …what a waste of time. I ended up going to another dealership and received better customer service and no hustle. Good luck Tasca – I will never go back to that club house. More

Still waiting for a set of car mats. Mats did not come with the car was told they were ordered have been waiting about 2 weeks now. Mike was great very respectful and answered all questions asked. with the car was told they were ordered have been waiting about 2 weeks now. Mike was great very respectful and answered all questions asked. More

The whole process was smooth and we didn't feel pressured. Jeff and Eva both worked with us to customize the car and financing, which was a relief as this was our first time buying a new car. Tha pressured. Jeff and Eva both worked with us to customize the car and financing, which was a relief as this was our first time buying a new car. Thanks for making it easy! More

Your sales manager was very rude and insulting. He said to the salesman who was helping me "I'm not very happy with this customer", then he came out of his office and said to me "I'm going to fire you as a to the salesman who was helping me "I'm not very happy with this customer", then he came out of his office and said to me "I'm going to fire you as a customer". This was all due to a used car that I had purchased and requested some repairs on. I ended up returning the car for a refund because he refused the repairs. I probably would have purchased a new car if these repairs could not be done under the warranty. But not after the way I had been treated. More

As all my purchases at Tasca an absolute pleasure every step of the way. I use to buy all my trucks from Joe who retired and my past two from Chanty who is excellent. He is very knowledgable on his vehicle step of the way. I use to buy all my trucks from Joe who retired and my past two from Chanty who is excellent. He is very knowledgable on his vehicle, he strives to give me the best deal possible. He is also very efficient with his time management skills. He is a positive asset to the Tasca team. Eva in finance also an expert on what she does to obtain financing within your budget. Tasca promotes a positive attitude towards it's employees and it shows to us as customers. The service department is the best I have ever experienced, I like the way they always keep you updated on what service is being done. I have always been treated well by all. I always reccomend Tasca for anyone I know. Thank you. David R. Miner... More

Mr Miller was very careful to home in exactly what I was interested in for a vehicle. I found him to be very knoledgeable; and on the very few things he wasn't absolutely sure of; he got the information ime interested in for a vehicle. I found him to be very knoledgeable; and on the very few things he wasn't absolutely sure of; he got the information imediately. I was struct by his complete honesty and willingness to satisfy us; so much so that we bought the car on the first visit. Honesty and trust are very high on my list of good personal traits. More

We are retired and stopped by to look at your vehicles, David Bailey came out and greeted us. I said I was intrested in the 2010 Lincoln MKZ but since I had been driving a Mercury Mountaineer, I didn't kno David Bailey came out and greeted us. I said I was intrested in the 2010 Lincoln MKZ but since I had been driving a Mercury Mountaineer, I didn't know whether I would find it too low. He offered to get me the keys and a plate and I went for a drive. It was wonderful. Our dealings with him have been a pleasure. I would definitely recommend your dealership but more than that I would tell them that David Bailey is the person to see. Thank you very much for a wonderful experience. We have been Ford people all of our life. More

Working with Michael was a pleasure. I walked in saturday because my Honda had seen its last mile. By 3pm saturday i was driving home in my new focus. I wish everything were as easy as buying a car from Mich because my Honda had seen its last mile. By 3pm saturday i was driving home in my new focus. I wish everything were as easy as buying a car from Michael at Tasca! More

Great service Jeff Cairo was a pleasure to work with this was my second lease with TASCA would not go to any other dealer. Will be geting another lease in two years. was my second lease with TASCA would not go to any other dealer. Will be geting another lease in two years. More

I purchased a used 2010 Nissan Altima SL from Tasca in Cranston on February 17, 2012. I was very pleased with my salesman Eric and the value of the car.Everything from the test drive to the financing went Cranston on February 17, 2012. I was very pleased with my salesman Eric and the value of the car.Everything from the test drive to the financing went great. The financing guy was awesome he was able to get another bank to take the loan at a lower intrest rate. Now on to the bad, I noticed some vibration coming from the front while driving on the highway. I called tasca service and brought my car in on 3/15/12 to have it checked. I spent 5 hours waiting since i do not live close. They said all it was were the wheels needed to be balanced. Which took several times because I spent 5 hours there. While waiting for my car I seen my salesman Eric and was told to contact him if I had any further issues. So I leave and head home and feel the same vibration and have noticed uneven tire tread wear. I call Eric the following day and he tells me to bring it back in on 3/22/12 and he will supply me with a rental and have the problem taking care off. I receive a call on 3/23/12 from David at service and he tells me it a characteristic of the car. So I mention the uneven tread wear which he agrees there is. I tell him i want the tires replaced and he tells me he needs authorization. So I leave the salesman a message and don't hear back. So here goes the next day (3/24)I still dont get a call from Eric so I call him. He told me he hadn't heard anything so I pass along what I was told. He told me he will look into it. I picked my car up that day and nothing had been done about it after spending 2 days there. I loved my purchase experience but am upset my issue is being ignored and unresolved. I emailed my salesman 3 days ago and never got a response or a follow up call from anyone. I feel as though the slogan "you will be satisfied" is not my case. Due to the balance being off and the uneven tread wear my tires should have been replaced. However not the case and I have gotten no where and am not happy about it at all. More