Tasca Ford - Service Center

Charlie in the Quick Lane is Great and has been helping me for Years and Years. I am a Customer for Life. Thanks for all the Good Work, Mark Fredericks me for Years and Years. I am a Customer for Life. Thanks for all the Good Work, Mark Fredericks More

My service consultant, Paul, was very good at communicating what was going on. In the beginning, during repairs and after. He was patient with all my questions and a pleasure to work with. communicating what was going on. In the beginning, during repairs and after. He was patient with all my questions and a pleasure to work with. More

Im concerned that I was charged for an oil change that was not performed. When my husband checked the dipstick he said the oil seemed dirty and they did not put a new oil change sticker on the windshield. was not performed. When my husband checked the dipstick he said the oil seemed dirty and they did not put a new oil change sticker on the windshield. More

The service started at the appointed time and was completed well prior to the estimated completion time. The rep was friendly and knowledgeable. completed well prior to the estimated completion time. The rep was friendly and knowledgeable. More

Where is the option for a zero star rating? Direct quote I was told by the service department, "You're not my father, I don't need to listen to you". I have been to the dealer twice, but le Direct quote I was told by the service department, "You're not my father, I don't need to listen to you". I have been to the dealer twice, but let me start with my experience before I ever went to Tasca. I had a reservation for a new Ford with another dealer that was far from my house. I wanted to transfer it over to Tasca to establish a relationship with a dealer closer to my home. The people I spoke to were so unwilling to help with that transfer, saying they weren't able to do it. As a result I ended up buying my truck from the original dealer. Now fast forward to actually needing to bring this 2 month old, $55k truck in for service. Both times the service team has been dismissive. I came in with an appointment only to be told that my truck (which they wouldn't even look at while I was there so I could show them the problem) needed to be there over the weekend. Why did I schedule an appointment 1.5 months in advance if I was going to have to wait that long? The team was so rude, and when I said something about it I was told, "You're not my father, I don't need to listen to you". THIS IS NOT CUSTOMER SERVICE! I can appreciate that teams are overwhelmed post pandemic. I feel this every single day that I go to work, but it isn't an excuse for treating your would be customers poorly. I buy new cars too often and have dealt with many different dealers in the area. This is my 3rd new Ford in 12 months. The service team here is by far the worst. Avoid TASCA at all cost unless you appreciate feeling like you are not the priority. Needles to say, I would never give TASCA my business ever again. Also, this does remind me of the first car I bought from TASCA in 2010. I bought a brand new Mazda from them. I had the car for 6 months before something went wrong. It sat in their service department for over 3 months as they tried to resolve the issue. DO NOT BUY A CAR HERE! More

great service! George is wonderful. He set us up with an easy way to switch off our entire fleet for service. He is always kind and courteous! George is wonderful. He set us up with an easy way to switch off our entire fleet for service. He is always kind and courteous! More

Service is terrible, they make up excuses. They also tried telling me extra things were wrong with my car when all I needed was an alignment. They also tried telling me extra things were wrong with my car when all I needed was an alignment. More

Completed Oil change and tire rotation in about 40 minutes - waiting for a call on the front drive shaft and other parts ordered for recall - so far so good. minutes - waiting for a call on the front drive shaft and other parts ordered for recall - so far so good. More

George Sarkis is the best service advisor I've had at any dealership. He and Tasca stand by their work and take great care of my Ford vehicles. They don't hassle me with needless upsells. They tell me str dealership. He and Tasca stand by their work and take great care of my Ford vehicles. They don't hassle me with needless upsells. They tell me straight what the car needs now versus soon, and if it doesn't need it, they don't sell it to me. More

Paul in service worked diligently with a very difficult insurance issue. He resolved my issues and made me feel totally comfortable with him at the helm. insurance issue. He resolved my issues and made me feel totally comfortable with him at the helm. More