Tasca Ford - Service Center

I'm a Mazda driver who appreciates the skill of the mechanics and the consideration of the customer representatives In my most recent visit Leo Fernandes put my mind at ease about what I thought might mechanics and the consideration of the customer representatives In my most recent visit Leo Fernandes put my mind at ease about what I thought might be a major electrical problem. They don't hustle you into buying things you don't need: they just keep you rolling happily along. More

The first visit. The recall we had to pay for to get diagnosed even though I had brought it in years ago to get done. They argued with me and said it was my fault whe The recall we had to pay for to get diagnosed even though I had brought it in years ago to get done. They argued with me and said it was my fault when they were supposed to call when the part came in and never did. So they said they were ordering the part and we were told it would be in by Saturday so we made an appointment for the Wednesday the following week. My father was the one taking the truck in for me and when he got their at 7;30am he was told the part had not come in yet. It was in transit . I called on the Thursday and spoke with the receptionist and she told me the part had not been ordered last week but it was ordered yesterday after my father was their. I went in to speak with the manager and stood their for 10 minutes before the General Manager Errol Gaudet came to me and asked to help me. How ever he did not say he was the G.M. I explained the situation he spoke with the service department. Mr. Gaudette came and spoke to me and I told him they were not telling the whole truth. So we went and talked with service together and the conversation got a little loud and Mr. Gaudette walked away and said nothing as I was talking to the service guy. The service guy told me to go talk to his manager he didn't need to deal with it. So I went back to Mr. Gaudette and told him what was said and that I would like to speak to a manager and that's when he said I am the General Manager. I was very upset and said we bought all our vehicles their and will no longer be doing that. He didn't seem to care. He never got up from his desk handed me a card and said if I had anymore problems call. He said he would work out some compensation for my father going in for nothing when they should have called to say the part was not in!!!!! The one thing he kept repeating is "we are very short staffed". that's not my problem someone should have called. What G.M. walks away when a customer is having an issue with the guy in the service department?!!!! What G.M. doesn't introduce himself as the G.M. when they ask you if you need help?!!!!! I hope something is done. NO we did not get any compensation as he said. More

Tasca provides Great service George is very helpful . I would highly recommend Tasha’s service I would highly recommend Tasha’s service More

Very respectful and accommodating. Thank you for helping us and assisting us through the repairs. Thank you for helping us and assisting us through the repairs. More

The oil change and tire rotation was thorough, of the highest quality and was completed on time. highest quality and was completed on time. More

Repairs done on time George was very helpful and kept me updated on the progress of my repsi. me updated on the progress of my repsi. More

Always prompt service and great communication. I was informed of what my truck needed after the diagnosis was complete, so I knew what the problem was and how long it would take to fix it I was informed of what my truck needed after the diagnosis was complete, so I knew what the problem was and how long it would take to fix it More

Great service rep, informative and courteous. Although, they do not have a paint department and as you guessed I have a small paint issue on the hood, and back color matched bumper. Although, they do not have a paint department and as you guessed I have a small paint issue on the hood, and back color matched bumper. More

George has been very helpful deciphering our extended warranty for us. Thanks for the great work! warranty for us. Thanks for the great work! More

So helpful and pleasant. I was in and out and able to use my rewards. I was in and out and able to use my rewards. More