Tasca Ford Midlothian

If I could give 0 I would! Horrible Customer Service, extremely unprofessional staff (B., M. and J. ) I would think twice before purchasing from this Ford Dealer. The ordering Horrible Customer Service, extremely unprofessional staff (B., M. and J. ) I would think twice before purchasing from this Ford Dealer. The ordering process was okay, but it has been everything after that process that has been horrible. Like a previous person posted on YELP, we purchased an extended warranty that they majorly over charged for. When I brought it to their attention (1 day after I purchased), the Finance guy, B. was too busy to discuss. I sent an email stating the concern and he "stated" he was willing to work with us. I was hoping this was the case, because we were looking at purchasing another 2nd vehicle. Unfortunately, it was not true. B. did not want anything to do with resolving and making the issue correct. If fact, I was told I was not getting my "xxxxx" way and they didn't want my additional business. I cancelled the warranty and they held on to the processing of that paperwork for 7 1/2 weeks. When it was finally refunded, I did not get the full amount refunded. They redeemed 3 months of service with my Ford points (I did get that resolved with customer service). I did file a formal complaint with Ford Corporate. With the help of corporate I was provided D.'s information. I did reach out to D. who is the VP of Bill Kay Ford and Chevy and I was hopeful the issue would be resolved. He looked into the issue for me and learned they didn't process the full amount for whatever reason. He said for the inconvenience and the problems he offered to prepare a check in the amount of 250$ that would be mailed to me and that was May 3rd. We are now at the end of July and I have yet to receive this check he promised. I have sent emails, left messages and he refuses to response back. There are a lot of Ford Dealers in the Chicagoland area - this one might be close to you, but another dealer will be worth your drive. I highly recommend you read reviews on Yelp and also look up the Better Business Bureau and read experiences for yourself. I wish I would have done this myself before purchasing from this dealer. More

Best dealer and best seller ever Romario eskander thanks so much for helping me hope the best wishes for you so much for helping me hope the best wishes for you More

Brian and the rest of the staff were very kind and helpful to me through the whole process of buying my new to me 2016 Silverado Black Widow edition.. They bent over backwards to help me get the paym helpful to me through the whole process of buying my new to me 2016 Silverado Black Widow edition.. They bent over backwards to help me get the payment I was looking for so that I could get the truck I wanted... Thanks guys, I really appreciate all of your help and would definitely recommend you and your dealership to anyone looking for a vehicle... Mike S More

OC was great to work with! Very accommodating and customer service friendly. I’m as committed to this dealership as they are committed to their quality Very accommodating and customer service friendly. I’m as committed to this dealership as they are committed to their quality More

Dealer was very helpful. They took their time communicating with us due to beinf hard of hearing. My sales person Dan Wood took the time to make sure that we found the right They took their time communicating with us due to beinf hard of hearing. My sales person Dan Wood took the time to make sure that we found the right truck that meets our needs. JP was very helped us to get a good deal on our trade in and our purchase price of the new truck along with the handling of all the paperwork and explained the process prior of buying our new truck. Both salesmen have answered all our questions without being pushy. Nice place to do business. More

Mena was the best and he was extremely patient, coming from a first time buyer from a first time buyer More

Mena Karas took care of in a very professional manner our transaction went smooth and we were in an out in a reasonable amount of time transaction went smooth and we were in an out in a reasonable amount of time More

A excellent place to go the place is clean the employees are excellent I love this place are excellent I love this place More

Mena Karas was very professional and courteous. Marc in finance explained things to us. It was a straight forward experience. Marc in finance explained things to us. It was a straight forward experience. More

I wanted to be appreciative and leave a review for two people that help me. This is the second car I purchased from this dealership and they've been very good to me and honest. I was glad to give them my people that help me. This is the second car I purchased from this dealership and they've been very good to me and honest. I was glad to give them my business again and I would definitely recommend this dealership for your future automotive needs. Thank you Daniel Masoud , and Mena Karas! Sincerely, John Aguilera More