Tasca Ford Dickson City - Service Center

Full engine swap-NEVER GO TO THIS PLACE! I assumed that if i needed a new engine put into my vehicle the dealer would be the place to go. I was devastatingly wrong. I will tell everyone i c I assumed that if i needed a new engine put into my vehicle the dealer would be the place to go. I was devastatingly wrong. I will tell everyone i come into contact about the atrocious service i received at Gibbons Ford. The maintenance department tells you what you want to hear and has no follow through. I originally brought in my Transit van to get an engine swap completed. At the time i approved the quote i was told it would take about two weeks. I agreed that this was fine and we would move forward. During this two week period I reached out for updates twice and did not receive calls back. I was at first ok with this and assumed the busy nature of the shop was the cause. I finally was able to get someone at the end of the two week period and assumed all had gone well and i would be ready to get my vehicle back. Not only was i wrong but i was far from ready for the results. I was told that they had not even began to work on my vehicle. That there was a back up in service due to the many vehicles and an event that had occurred over a month a half before my expected completion date. The reason for no updates you may ask? There were none. Just a repeat of the event that happened a month ago and how it pushed them back. When i addressed that this event occurred before we had agreed to date of completion- SILENCE--- When i was finally able to get a hold of a manager there was no talk of making up for this problem and they were sorry for the added incurred cost i now would have to deal with. This van was a van that was used by a one of my service techs and i now would have to pay for a rental for an additional two weeks. They were "sorry" there was nothing they could do and 'sorry' no one had kept me informed or updated the status. Now it is finally time to get my van and guess what happened? You guessed it, still not done. This was by far the worst experience i have ever had with a dealer and company. It has made me consider replacing my fleet of vans with another manufacturer as we move forward. Ford should be embarrassed to allow this dealership to use their name and the service department should not even be an option for customers. I will never recommend this place to anyone and will tell any one that listens to stay as far away from this place as they can. More

Worst service center I have ever dealt with! This dealership has the worst service center I have ever dealt with. I took my car in for a 9 am appt. I called at noon to see if it was done. They ha This dealership has the worst service center I have ever dealt with. I took my car in for a 9 am appt. I called at noon to see if it was done. They had not even pulled it in for service at that point. They said hey would call when it was done. At 5:30 I called again - got voicemail. The service dept. closes at 6pm. 6 pm came and went with no call. At 6:30pm I got a call - telling me what work they still needed to do. DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT IF YOU EXPECT YOUR CAR BACK IN ONE DAY.! They also do not answer emails. More

BEST BUYING EXPERIENCE AND WORST SERVICE EXPERIENCE ! I PURCHASED A NEW 2016 FORD EDGE ABOUT 8 MONTHS AGO AND THANKS TO TARYN BURNS AND THE REST OF THE SALES AND FINANCE MEMBERS , I HAD THE EASIEST AND BE I PURCHASED A NEW 2016 FORD EDGE ABOUT 8 MONTHS AGO AND THANKS TO TARYN BURNS AND THE REST OF THE SALES AND FINANCE MEMBERS , I HAD THE EASIEST AND BEST CAR BUYING EXPERIENCE I EVER HAD. NOT LONG AFTER , I NOTICED MY SUNROOF MOVING SLOWLY . I TOOK IT IN AND THEY SAID THE FACTORY ONLY LUBED ONE SIDE OF THE TRACK , SO THEY LUBED THE OTHER SIDE AND IT SEEMED TO WORK FINE UP UNTIL ABOUT 90 DAYS AGO , WHEN IT STARTED DOING THE SAME THING. I WAS DUE FOR AN INSPECTION AND OIL CHANGE , SO I CALLED TO MAKE AN APPOINTMENT FOR ALL 3. THEY SAID TO COME IN THAT SATURDAY MORNING AND IT WOULD BE ABOUT $65.00. I BROUGHT IT UP THAT SATURDAY AND I WAS TOLD I DIDN'T HAVE AN APPOINTMENT AND THAT THEY ALSO HAD NO RECORD OF THE FIRST TIME I HAD MY SUNROOF WORKED ON . THEY FINALLY SAID THEY WOULD SQUEEZE ME IN. I WAS TOLD IT WOULD BE READY BY NOON AND THEY WOULD CALL.. BY 1 THAT AFTERNOON I CALLED THEM AND THEY SAID IT WOULD BE READY BY 2. IT WAS STILL ON THE LIFT WHEN I GOT THERE , BUT IT WAS READY SHORTLY AFTER. WHEN I WENT TO PAY , I FOUND OUT IT WASN'T THE $65.00 I WAS QUOTED , BUT $ 110.00. BY THIS TIME I JUST WANTED TO LEAVE SO I PAID AND ASKED IF THE SUNROOF WAS FIXED , WHICH I WAS TOLD IT WAS. I TRIED IT AS SOON AS I GOT IN AND NOT ONLY WASN'T IT FIXED , BUT IT DIDN'T WORK AT ALL. I WAS TOLD TO CALL MONDAY TO SET UP ANOTHER APPOINTMENT. I CALLED MONDAY AND ONLY GOT THEIR VOICEMAIL SO I LEFT A MESSAGE , BUT NEVER RECIEVED A CALL BACK. SAME THING TUESDAY AND WEDNESDAY. FINALLY THEY CALLED BACK THURSDAY AND THEY SAID TO BRING IT IN THE FALLOWING TUESDAY EVENING. I BROUGHT IT UP THE FALLOWING TUESDAY AND ONCE AGAIN WAS TOLD THAT I DIDN'T HAVE AN APPOINTMENT , BUT TO LEAVE IT ANYWAY AND THEY WOULD LOOK AT IT THE NEXT DAY. THEY CALLED AND SAID THE WHOLE SUNROOF TRACK WOULD HAVE TO BE REPLACED AND THAT THEY WOULD DROP OFF A LOANER AND PICK UP MINE ON THE JULY 10 th. I DECIDED TO CALL ON THE 7 th. TO MAKE SURE EVERYTHING WAS SET FOR THE 10th. AND ONCE AGAIN WAS TOLD THAT THERE WAS NO RECORD OF THAT APPOINTMENT. THEY FINALLY CALLED BACK AND SAID THAT THEY COULD KEEP THAT APPOINTMENT. I GOT A CALL ON FRIDAY THE 14 th. THAT I COULD PICK UP MY CAR ON TUESDAY THE 18 th. I FILLED THE LOANER UP WITH GAS AND WENT TO PICK UP MY VEHICLE. THE SUNROOF WORKED FINE , BUT MY CAR WAS ALMOST COMPLETLY EMPTY ON GAS. SO MUCH SO , THAT I DIDN'T THINK I WOULD MAKE IT TO A GAS STATION. I TOLD THEM THAT THIS WAS UNACCEPTABLE AND THAT I PROBABLY WOULDN'T MAKE IT TO A GAS STATION AND I WAS TOLD THAT THEY WEREN'T AUTHORIZED TO GIVE ME GAS. I'VE NEVER WRITTEN ANYTHING LIKE THIS BEFORE , BUT I'VE NEVER HAD A WORSE EXPERIENCE WITH A SERVICE DEPARTMENT . P.S. I WILL SAY THAT THE EMPLOYEES THAT I DEALT WITH WERE COURTEOUS AND RESPECTFUL , BUT THE OVERALL SERVICE WAS A TERRIBLE EXPERIENCE. More

Defensive and untrustworthy Recommend you find another dealer unless and until they clean house in the service operation. Services fraudulently performed. Work incomplete after Recommend you find another dealer unless and until they clean house in the service operation. Services fraudulently performed. Work incomplete after 4 day drop off. More

Arrive Horrible service. Had car for 48 hrs and no calls and nothing. Stopped in and no answer. Overprimise underdeliever. Advertisements lie. Not good at al Horrible service. Had car for 48 hrs and no calls and nothing. Stopped in and no answer. Overprimise underdeliever. Advertisements lie. Not good at all. Would t refer anyone More