Tasca Ford Dickson City - Service Center

Good dealer; poor service I dropped my truck off on The evening of October 6. They confirmed that the rear defrost was not working and needed to be replaced. They said that it I dropped my truck off on The evening of October 6. They confirmed that the rear defrost was not working and needed to be replaced. They said that it would cost me approximately $600 even though I have an extended warranty. They said this would not be covered, however two years ago the same issue occurred and it was it’s covered under the extended warranty. It took them until October 16 to get the vehicle repaired. Originally I was going to be done on 11th, then 12th, then 14th or 15th.....finally done on 16th after leaving numerous voicemails for my customer care rep and then I placed a call to service manager. I requested that the deductible be waived since this service was handled poorly, the manager said she didn’t feel it was. Gibbons claims Your satisfaction is of the utmost importance.......well my satisfaction wasn’t fulfilled and I will look for a better dealership. More

No loaner available with ext warranty and dedicated cust My car broke down (the 3rd car I’ve purchased from Gibbons) I had already had to replace the motor at 3,000 miles! I’ve never had any other issues but My car broke down (the 3rd car I’ve purchased from Gibbons) I had already had to replace the motor at 3,000 miles! I’ve never had any other issues but this with Gibbons they never are able to provide a loaner vehicle, Ford actually authorized a rental when my motor needed to be replaced. Now I’m out of pocket so far $150 for the tow and so far $400 for the rental car they have had my car since 8/8/19 and said it will be another 3-4 days before they can even look at it and they can’t use my extended warranty ( to file a claim and cover my rental and tow) because they are still using my 5 year 60,000 mile Ford coverage!! I’m so frustrated with them! More

The way service should be. I’d like to thank Alex Keib for an excellent service experience today. Alex’s professionalism,prompt contact, and follow through is rare to find. Also I’d like to thank Alex Keib for an excellent service experience today. Alex’s professionalism,prompt contact, and follow through is rare to find. Also, thanks to Nick the technician for identifying and correcting my problem quickly. More

Service took me for a ride Brought truck in for service and they told me it needes front brakes and roters. When I got back to pick up truck I wanted to look at the rotors the o Brought truck in for service and they told me it needes front brakes and roters. When I got back to pick up truck I wanted to look at the rotors the only difference in mine and the new ones were the dents they put in the driver's side and rust on the outside. They quit working on my truck to work on other vehicles said I could get my truck later not the time I was told. They said I could. Just come back. The next day. Not happy at all. I have had much better service with flyby night places. More

" Service department sucks! Heather very rude! Your service department from day one since you moved your facility has gone down hill drastically. Your service manager is rude and condisending every Your service department from day one since you moved your facility has gone down hill drastically. Your service manager is rude and condisending every conversation I have had with her. Useless employee and very full of herself. Every time we call for a problem with our ford vehicles, by the way purchased at gibbons ford with ford premium warranty, its always an awful experience 2 months out for service with loaner, a month without loaner EVERYTIME!!! And when its there for the appointment they have it tied up for at least a week sometimes its been longer. Call Heather, she has a book of excuses. Even tried talking to the BIG MAN Daryll Jayne himself, he ought to be ashamed to call himself a business man. He obviously wasn't schooled under Marty. That man worked so hard to build that business but quickly and surely Heather and Mr. Jayne are running it into the ground. He is rolling over in his grave watching it unfold. The commercials are a joke, something to laugh at for sure. Called another Ford dealership in area got vehicles in for repair with a loaner in under a week. Gibbons could learn a lot from their service departments. Also purchased a brand new Ford Ecosport titanium from a dealership in Philadelphia and their service department is equally very helpful and kind with quick service and loaners for my daughter. We will never purchase a vehicle from Gibbons Ford again. Its a shame a few could ruin a very good reputation for a business. Sorry Marty all your hard work and dedication to your beloved community and lifelong family customers was all in vain. More

Faulty Transmission....no help Everyone at Ford Knows the transmission on their Fiesta vehicles are faulty. Instead of admitting the problem they tell you it is normal. You bring Everyone at Ford Knows the transmission on their Fiesta vehicles are faulty. Instead of admitting the problem they tell you it is normal. You bring the car in, the do an update, the car runs better for a few days then goes right back to its normal self. There is actually a class action lawsuit regarding the transmission, yet the people at Ford treat you like you are crazy. You are stuck paying for a vehicle that they will not fix. It is almost unbelievable. Anyone who thinks Ford cares about their customers should take a ride in my car. You would literally be shocked. The only thing more shocking about the ride is the refusal of Ford to do anything about it. More

They outright lied to me ! Visited there on August 29, 2018 and purchased 4 new expensive tires and used a new ford credit card to pay for them for which there was a combined re Visited there on August 29, 2018 and purchased 4 new expensive tires and used a new ford credit card to pay for them for which there was a combined rebate of $95 . Brandon the service advisor said he would take care of submitting the rebates. Some 9 weeks later I called to ask about the rebates and Brandon said it came back because the rebates started on September 1 so he changed the date and resubmitted them ! I was pretty sure he was lying so I called Michelen and was told the rebates started in mid August. I called back and talked to Heather the service manager and she said she was sort for the “ miscommunication “ More

Follow up via phone My mom took her 2015 Taurus for service my times. Two weeks ago, her car would not start, had it towed there. NO loaner available. After $900.00, her My mom took her 2015 Taurus for service my times. Two weeks ago, her car would not start, had it towed there. NO loaner available. After $900.00, her car would not start on Thanksgiving leaving her stranded. Towed AGAIN to Gibbons, told again NO loaners. I called on her behalf, spoke with Mark who referred to Brandon, rude, arrogant. Once again, 22 cars all out. Quite intetesting!! Feels like he is taking advantage of the elderly. Gateway Ford would have never treated my parents like this! More

Great service!!! Every time I go to Gibbons for service I am treated like a VIP. Alex Keib is the best at his job !! He goes out of his way to make sure I have a gre Every time I go to Gibbons for service I am treated like a VIP. Alex Keib is the best at his job !! He goes out of his way to make sure I have a great experience!!! I have been going to Gibbons for 19 years and I only ask for Alex for all my appointments and service needs !! Thank you More