Tasca Ford Dickson City

They don't care about customer satisfaction Never ever have I seen a staff of employees who are so rude and full of themselves. Also if you're buying a Ford dont take the warrenty on it because Never ever have I seen a staff of employees who are so rude and full of themselves. Also if you're buying a Ford dont take the warrenty on it because Gibbson Ford will find some loop hole to force the customer to pay for repairs/parts regaurdless of your warrenty. Do yourself a favor and go to a different dealership. More

Poorly managed service area Had my F150 towed into the new Gibbons service area Sunday. Called them Monday and they told me they had a busy weekend and seven vehicles were towed Had my F150 towed into the new Gibbons service area Sunday. Called them Monday and they told me they had a busy weekend and seven vehicles were towed in. Called Tuesday for update and they told me I was number 8 in line. Called today and now I am number 9 in line to have my vehicle looked at. Not only didn't they look at ANY of the vehicles brought in over the weekend, I lost two spots in line. Spoke with Mike in Service and Heather the service manager. They treated me like they really didn't care. Called the salesperson and he tried to check on my vehicle and even he got the runaround from Service. I had a lot of problems with Gibbons service in the old location but this state-of-the-art building had been a step up for them. Then they revert back to their old ignorant ways. They tell me they take vehicles in the order they come in and don't look at any other until the first one is done. Really? Is the vehicle needs a major rebuild that takes three days everyone else is supposed to wait, or if a part needs to be ordered and it takes three days they just let it sit. Obviously because they told me they have not looked at any of the tow-in vehicles from the weekend. It has been four days and my vehicle may only need a ten minute sensor replacement. I'm frustrated. More

Great experience I had the pleasure of working with Cindy McMyne who was incredibly knowledgeable, helpful, and fun to work with! She made it a great experience and se I had the pleasure of working with Cindy McMyne who was incredibly knowledgeable, helpful, and fun to work with! She made it a great experience and set me up with a beautiful new car that met all my needs! I continue to use the convienent service center as well! More

New truck purchase I have been buying my vehicles from Gibbons for 18 years. Donny Hull is by far the best salesman I have ever dealt with. I even drove 7 hours while I I have been buying my vehicles from Gibbons for 18 years. Donny Hull is by far the best salesman I have ever dealt with. I even drove 7 hours while I was in the Navy and bought my vehicles from him. I don't even look at other dealers when I'm looking for a vehicle. Don is a valuable asset to Gibbons. I will only buy Ford and only from Don. Great experience all around. More

Great Experience. Service and Sales I had a very great service and sales experience. Everyone I have ever dealt with has been very helpful. I highly recommend them for service and sales. I had a very great service and sales experience. Everyone I have ever dealt with has been very helpful. I highly recommend them for service and sales. I currently service my vehicle purchased from Gibbons at the dealership. More

Service and Ford Transit recalls Worst of the worst. Must of the vehicle have recalls and they will take 28 or more to fix the recalls. Ford transit 2015 do not buy this vehicle. They Worst of the worst. Must of the vehicle have recalls and they will take 28 or more to fix the recalls. Ford transit 2015 do not buy this vehicle. They have 10 recalls. I? put a review on the google and Gibbons ford erased. Don’t waste your time putting your reviews anywhere else than here. No follow up , no calls back they lie all day and everyday. More

Full engine swap-NEVER GO TO THIS PLACE! I assumed that if i needed a new engine put into my vehicle the dealer would be the place to go. I was devastatingly wrong. I will tell everyone i c I assumed that if i needed a new engine put into my vehicle the dealer would be the place to go. I was devastatingly wrong. I will tell everyone i come into contact about the atrocious service i received at Gibbons Ford. The maintenance department tells you what you want to hear and has no follow through. I originally brought in my Transit van to get an engine swap completed. At the time i approved the quote i was told it would take about two weeks. I agreed that this was fine and we would move forward. During this two week period I reached out for updates twice and did not receive calls back. I was at first ok with this and assumed the busy nature of the shop was the cause. I finally was able to get someone at the end of the two week period and assumed all had gone well and i would be ready to get my vehicle back. Not only was i wrong but i was far from ready for the results. I was told that they had not even began to work on my vehicle. That there was a back up in service due to the many vehicles and an event that had occurred over a month a half before my expected completion date. The reason for no updates you may ask? There were none. Just a repeat of the event that happened a month ago and how it pushed them back. When i addressed that this event occurred before we had agreed to date of completion- SILENCE--- When i was finally able to get a hold of a manager there was no talk of making up for this problem and they were sorry for the added incurred cost i now would have to deal with. This van was a van that was used by a one of my service techs and i now would have to pay for a rental for an additional two weeks. They were "sorry" there was nothing they could do and 'sorry' no one had kept me informed or updated the status. Now it is finally time to get my van and guess what happened? You guessed it, still not done. This was by far the worst experience i have ever had with a dealer and company. It has made me consider replacing my fleet of vans with another manufacturer as we move forward. Ford should be embarrassed to allow this dealership to use their name and the service department should not even be an option for customers. I will never recommend this place to anyone and will tell any one that listens to stay as far away from this place as they can. More