Tasca Ford Dickson City

Superb Staff + No Pressure = Happy Expedition Owner On a return trip from Upstate NY to home base in Virginia - my 195K mile Lincoln Navigator drove it's last mile with 4 hours to go but within 3 miles On a return trip from Upstate NY to home base in Virginia - my 195K mile Lincoln Navigator drove it's last mile with 4 hours to go but within 3 miles of the Gibbons Ford Dealership. We were packed to the roof rack with camping gear - to include an old dog. Needless to say, my immediate concern with purchasing a new vehicle was one of desperation - despite this my Sales Consultant, Cindy McMyne, was the perfect blend of sales experience, warm personality, and ZERO pressure. She gave me the sufficient time I needed to make this purchase decision. I personally believe they derived a trade in value for my "old reliable" that was a sure loss for them. As an out of state resident both she and Dave Lorenzetti (Finance Advisor) ensured a seamless registration in Virginia. I'm a let's get to business - no BS guy - despite all this - I was offered the deal I had researched months before this purchase. The team was extremely helpful and the only regret I have is living 4 hours from the dealership for future service support. More

Trade in trade up Very knowledgeable staff that was intensive to my needs and easy to work with. I was very pleased with my expirence and would recommend to anyone and Very knowledgeable staff that was intensive to my needs and easy to work with. I was very pleased with my expirence and would recommend to anyone and everyone. More

Pleasant Experience Have work with this dealership for many years. Always felt I got a fair deal and have purchased/leased at least my last 6 vehicles from Gibbons. Have work with this dealership for many years. Always felt I got a fair deal and have purchased/leased at least my last 6 vehicles from Gibbons. More

Purchased a new 2018 F-350 Wonderful satisfaction with customers and friendly service department. They had what we were looking for! And also had the truck ready with short noti Wonderful satisfaction with customers and friendly service department. They had what we were looking for! And also had the truck ready with short notice to purchase. More

Best internet sales I have been working with the internet sales department at gibbons for a couple months now. I’m in the market for a very specific vehicle and your repr I have been working with the internet sales department at gibbons for a couple months now. I’m in the market for a very specific vehicle and your representative Alexandra has gone above and beyond to help find me exactly what I want. She has been giving me weekly updates on inventory and making positive suggestions. I’m extremely surprised how knowladageable she is when it comes to all the different vehicles and packages. There are so many options I never even knew about until I started working with her. She is a great asset to your team gibbons!! I would also like to add that Lisa in the internet department is always very kind and helpful to me. Even when I’m feeling like a handful those girls reassure me they don’t mind working hard for their customers!!!!! Amazing!!!!! More

Purchasing a new vehicle Excellent dealership. Sales personnel were courteous and helpful. I have dealt with this dealership before and the service is outstanding. Sales perso Excellent dealership. Sales personnel were courteous and helpful. I have dealt with this dealership before and the service is outstanding. Sales person Don Hull goes the extra to help. More

Purchased a new Explorer. Everyone from sales to finance was great. This is the second new vehicle we purchased at Gibbons. The sales girl was very helpful and helped us get Everyone from sales to finance was great. This is the second new vehicle we purchased at Gibbons. The sales girl was very helpful and helped us get the most rebates we were intilted. We purchased many vehicles and Gibbons has been the best experience for us. I recommend to ask for “G” as the sales person if you want someone who honestly cares about the buyer.. More

Ineffectual Service at Gibbons Ford I had an issue with a noise coming from the rear door and after several trips for the same problem over the course of a year and a half, I finall I had an issue with a noise coming from the rear door and after several trips for the same problem over the course of a year and a half, I finally identified that the issue was a bad door latch to which they acquiesced. I made an appointment to get the latch replaced, and after waiting more than a month, I arrived for my 6th attempt at getting this problem resolved only to find out that they don't have the parts in inventory even though I had already been assured that this exact scenario would not happen. I'm sure that anyone can understand my frustration level after waiting for over an hour and wasting yet another trip. Had I known that Gibbons Ford would behave so ineptly, I would have gone to another dealer to have this issue remedied, but by dragging their feet having me come back time and again to fix this issue, the warranty has expired and to quote Ford "It's a dealer workmanship issue.” So much for Ford standing behind their dealer's warranty repairs. I have also had several issues with their Quick Lane damaging my painted factory rims, requiring them to be repainted, requiring me to return to have the issue rectified and in turn wasting more of my time. I find it distasteful to have to write a poor review because there are some wonderful people that work there, and I don't like to besmirch their reputation with a poor review, but after several chances, I feel that everyone should be aware of the lack of quality in the service that they provide. I was actually considering trading this vehicle for a new one in the next couple of months, but I believe that I'm going to do this somewhere other than Gibbons Ford as I need a dealership that will be able to service my vehicle efficiently and effectively. More

Great purchase offset by HORRENDOUS service! Great purchase experience. Service is simply awful. Both the vehicle and my family treated very poorly. Quick Lane means no appointments - which mea Great purchase experience. Service is simply awful. Both the vehicle and my family treated very poorly. Quick Lane means no appointments - which means disorganized bedlam for all service. Nobody knows what is going on and there is huge glass window where you can watch service staff completely ignore your vehicle and your time for hours. Just plain horrible. It’s like they simply do not care. Our new vehicle is serviced at another dealer and had been since purchase. More

They resolved my issues - thank you for listening! I purchased the vehicle out of state so I brought it here for service. Original problem was an coolant leak. They determined, last year, that I need I purchased the vehicle out of state so I brought it here for service. Original problem was an coolant leak. They determined, last year, that I needed a new engine. It took 3 months to complete, all the while I was without a car. Finally got it back in April 2017, and it was ok for a while. Then, in fall, coolant leaks again. Bring it back, nothing is wrong. Call us if it keeps happening. Happens again in February 2018. This time, they say I need another new engine. In less than a year. I am told I can drive it, just add coolant if necessary, til my scheduled repair date. 2 weeks before, the car died completely. Have it towed in and am told they will try to get a loaner asap. Nothing until the day of my repair. Again, i am told that they will have me in a loaner tomorrow at the latest. Most of the day goes by with no word. I call and am on hold for 10 min before being told I will be called back. Now dealership is closed and no call back, no loaner. This dealership does not care about customers or their work. ********* I was very angry when i wrote this original review. Since that time, I was given a loaner vehicle, for as long as necessary. Repairs are now completed and I'll be picking up my car. In the end, they did make it right for me. Hopefully this will be the end of repairs for me and I'll be back to enjoying my car instead of cursing it. More